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Here at Ulster University we want you to achieve your academic and personal goals, if you have any additional study needs we are always here to help you and provide support.
When you notify Student Wellbeing that you have a disability or long term medical condition, one of our AccessAbility Advisers will meet with you to discuss your study needs and recommend reasonable adjustments to study. If you are recommended to use additional non-medical help from a support provider, you will then be referred to the Register of Support Providers.
As a student, it is your responsibility to:
- Only ask your support provider to carry out activities associated with their role.
- Not exceed the support hours recommended to you.
- Give your support provider at least 24 hours' notice if you are unable to attend a scheduled support session.
- Discuss any issues of concerns with your AccessAbility Adviser or the Register of Support Providers.
Student
What does your Support Provider do?
Some of the things your mentor can help you with:
- Developing strategies to build and sustain motivation and set personal academic goals
- Developing coping strategies for managing study-related stress and anxiety
- Building effective time management, study skills and exam preparation strategies
Your Academic Mental Health Mentor's role is to help you develop the skills and strategies to manage your wellbeing in an academic context. They do not provide subject-specific teaching, advise on course content, or proofread and edit your work. For subject-specific advice, please contact your Studies Adviser, Module Coordinator or Course Director.
Mentors do not provide therapeutic counselling support or mental health interventions. If you need this type of support, please contact the Student Wellbeing team (studentwellbeing@ulster.ac.uk)
Some of the things your mentor can help you with:
- Developing organisation, planning and time-management strategies
- Developing personalised revision strategies and approaches to exam preparation and deadline management
- Learning how to break down and approach academic tasks and assignments independently
- Developing strategies to manage changes in routine, transitions and university activities
- Developing strategies for managing stress, anxiety and social interactions in a university setting
- Building confidence and independent study habits
Your Autism Mentor's role is to help you develop the skills to study and learn independently. They do not provide subject-specific teaching, advise on course content, or proofread and edit your work. For subject-specific advice, please contact your Studies Adviser, Module Coordinator or Course Director.
Mentors do not provide therapeutic counselling support or mental health interventions. If you need this type of support, please contact the Student Wellbeing team (studentwellbeing@ulster.ac.uk)
Your AT Trainer will help you learn to use your assigned assistive technology software confidently and independently. The support they provide will depend on the tool you have been allocated and what it is designed to help with.
Depending on your software, your trainer may help you develop skills in areas such as:
- Planning, organising and structuring your work
- Reading, writing and proofreading support
- Note-taking, revision and exam preparation
- Time management and task organisation
- Referencing and research workflows
Your AT Trainer's role is to help you develop the confidence and skills to use your assistive technology independently. They do not provide subject-specific teaching, advise on course content, or offer support unrelated to your allocated software. For subject-specific advice, please contact your Studies Adviser, Module Coordinator or Course Director.
- Word process either handwritten or dictated/recorded material
- Attend classes/meetings/assessment on campus or by video link to provide you with an accurate BSL translation
A Campus Assistant provides practical support to help you move around and access university facilities. They can assist you with:
- Navigating around campus if you have mobility or sensory difficulties
- Carrying bags or equipment between locations
- Accessing canteen and other campus facilities
Campus Assistants do not provide personal care. If you require personal care support, please contact your Social Worker and University AccessAbility Adviser.
A Campus Assistant with Note-taking provides practical support to help you move around and access university facilities. They can assist you with:
- Navigating around campus if you have mobility or sensory difficulties
- Carrying bags or equipment between locations
- Accessing canteen and other campus facilities
- Providing clearly formatted notes from lectures, including the date and name of the lecture
- They will forward word-processed notes to you within 3 days of the lecture.
Campus Assistants with Note-taker do not provide personal care. If you require personal care support, please contact your Social Worker and University AccessAbility Adviser.
Your Dyslexia Coach will help you develop the skills and strategies to manage your studies independently. They can support you with:
- Developing essay structure and referencing skills
- Learning how to proofread and edit your own work
- Developing organisation and planning strategies
- Building effective reading and note-taking techniques
- Developing revision strategies and approaches to exam preparation
Your Dyslexia Coach's role is to help you develop the skills to study and learn independently. They do not provide subject-specific teaching, advise on course content, proofread or edit your work, or help you complete assignments. For subject-specific advice, please contact your Studies Adviser, Module Coordinator or Course Director.
Your Maths & Statistics Coach will help you develop the skills and confidence to tackle quantitative work independently. They can support you with:
- Demonstrating and teaching you how to work through general maths and statistics problems
- Reinforcing and explaining mathematical and statistical concepts and terminology
- Building confidence and independent problem-solving techniques
Your Maths & Statistics Coach's role is to help you develop the skills to study and learn independently. They do not provide subject-specific teaching, complete problems on your behalf, or advise on course content. For subject-specific advice, please contact your Studies Adviser, Module Coordinator or Course Director.
Your Note Taker will provide you with a written record of your lectures to support your studies. They can assist you with:
- Providing clearly formatted notes from lectures, including the date and lecture name
Your note taker will forward word-processed notes to you within 3 days of the lecture. Sharing any lecture resources such as PowerPoint presentations in advance will help them provide you with the best possible notes.
Note takers are not subject specialists and may not have expertise in your specific subject area.
Please note - you are responsible for informing your note taker of any changes to your lecture schedule, including cancellations or venue changes. Note takers are not permitted to take notes if you are absent from a lecture, unless your absence is disability-related and has been approved by Student Wellbeing.
Your Proofreader will review your written work and provide feedback to help you improve it. They will:
- Highlighting areas that may need attention, such as grammar, syntax, sentence structure and presentation of information
Your proofreader will return your work to you via email within 3 days of submission.
Proofreaders are not subject specialists. They will not make changes to your work or offer suggestions on the content or subject matter of what you have submitted.
Your Study Skills Coach will help you develop the academic skills and strategies to manage your studies independently. They can support you with:
- Developing academic writing, research and referencing skills and techniques
- Learning how to plan, structure and edit your own work
- Building effective reading, note-taking and critical thinking techniques
- Developing organisation, planning and revision strategies
- Developing approaches to exam preparation and technique
Your Study Skills Coach's role is to help you develop the skills to study and learn independently. They do not provide subject-specific teaching, advise on course content, or proofread and edit your work. For subject-specific advice, please contact your Studies Adviser, Module Coordinator or Course Director.
For more information on your responsibilities as a student accessing non-medical help from support providers, check out the student responsibilities
The following information describes the key stages involved in the allocation of support, support delivery and payment of support that is managed by the Register of Support Providers.
In this section
The introductory meeting
This informal meeting will be the first opportunity to meet and begin to get to know each other.
Authorising payment for support sessions
Your support provider will be responsible for recording the date and times of each support session that they have with you on our online system.



