Students

Important information for students who have a support provider.

Here at Ulster University we want you to achieve your academic and personal goals, if you have any additional study needs we are always here to help you and provide support.

When you notify Student Wellbeing that you have a disability or long term medical condition, one of our AccessAbility Advisers will meet with you to discuss your study needs and recommend reasonable adjustments to study. If you are recommended to use additional non-medical help from a support provider, you will then be referred to the Register of Support Providers.

As a student, it is your responsibility to:

  • Only ask your support provider to carry out activities associated with their role.
  • Not exceed the support hours recommended to you.
  • Give your support provider at least 24 hours' notice if you are unable to attend a scheduled support session.
  • Discuss any issues of concerns with your AccessAbility Adviser or the Register of Support Providers.

What does your Support Provider do?

  • Academic Mental Health Mentor

    Some of the things your mentor can help you with:

    • Motivation and goal setting
    • Managing study related stress/anxiety
    • Strategies for effective time management, study skills and exam preparation

    Mentors do not provide therapeutic counselling support or mental health interventions. If you need this type of support, please contact the Student Wellbeing team (studentwellbeing@ulster.ac.uk)

  • ASD Mentor

    Some of the things your mentor can help you with:

    • Revision, mind mapping, and exam preparation
    • Organisation and planning
    • Research and Referencing
    • Planning, structuring and editing work
    • Managing stress and anxiety around social interactions
    • A support provider’s role is to teach you the skills to learn and study independently, they do not provide subject specific support; please contact your Studies Adviser or Course Director for this advice
  • Assistive Technology Trainer

    Your trainer will show you how your software can assist you with:

    • Revision, mind mapping, and exam preparation
    • Organisation and planning
    • Referencing
    • Planning, structuring and editing work
    • A support provider’s role is to teach you the skills to learn and study independently, they do not provide subject specific support; please contact your Studies Adviser or Course Director for this advice
  • Audio Typist / Typist
    • Word process either handwritten or dictated/recorded material
  • BSL Interpreter
    • Attend classes/meetings/assessment on campus or by video link to provide you with an accurate BSL translation
  • Campus Assistant
    • Assist students with mobility or sensory difficulties to navigate around campus
    • Provides assistance with carrying bags, or accessing canteen facilities if required
    • Campus assistants do not provide personal care, students requiring this support should contact their social worker and University AccessAbility Adviser
  • Campus Assistant (with Note Taking)
    • Assist student with mobility or sensory difficulties to navigate around campus
    • Provides assistance with carrying bags, or accessing canteen facilities if required
    • Campus assistants do not provide personal care, students requiring this support should contact their AccessAbility Adviser
    • Provides clearly formatted notes from lectures, containing date, and name of lecture
    • A note taker will forward word processed notes to you within 3 days of the lecture
  • Dyslexia Coach

    Your coach will help you learn the following skills:

    • Essay structure and referencing
    • How to proof read and edit your own work, they cannot proof read work for you, or help you complete assignments
    • Organisation and planning
    • Effective reading and note taking
    • A support provider’s role is to teach you the skills to learn and study independently, they do not provide subject specific support; please contact your Studies Adviser or Course Director for this advice
  • Maths & Statistics Coach
    • Demonstrate and teach you how to work through general maths-based problems
    • Reinforce and explain mathematical and statistical terms
    • Help you develop skills and techniques to study independently
    • A support provider’s role is to teach you the skills to learn and study independently, they do not provide subject specific support; please contact your Studies Adviser or Course Director for this advice
  • Note Taker
    • Provides clearly formatted notes from lectures, containing date, and name of lecture
    • A note taker will forward word processed notes to you within 3 days of the lecture, but it is really helpful if you share any resources such as PowerPoint presentations for the lecture in advance
    • While we make every effort to make compatible matches between students and their support, note takers are not subject specific and may not be a specialist in your subject
    • Your note taker will not be notified if your lecture has been cancelled or the venue is changes, you must notify them of any changes to your class schedule
    • Your note taker is not allowed to take notes in a lecture if you are absent (unless this absence is disability related and you have contacted Student Wellbeing for approval)
  • Proof Reader
    • Your proof reader will return work to you via email within 3 day of submission
    • Proof readers will highlight areas that may need attention such as syntax, grammar, sentence structure or how information is presented
    • Proof readers are not subject specific and cannot make suggestions around the content of the work submitted to them or make changes to your work
  • Study Skills Coach

    Your coach can help you learn the following skills:

    • Academic writing skills and referencing
    • Planning, structuring and editing work
    • Effective reading and note taking
    • Organisation and planning, and revision techniques
    • A support provider’s role is to teach you the skills to learn and study independently, they do not provide subject specific support; please contact your Studies Adviser or Course Director for this advice

For more information on your responsibilities as a student accessing non-medical help from support providers, check out the student responsibilities

The following information describes the key stages involved in the allocation of support, support delivery and payment of support that is managed by the Register of Support Providers.


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