There are a few reasons that you may not have received your maintenance support.
Check your eligibility
If you complete first year and change to a different degree course, starting in first year again, you may not be eligible for a Tuition fee loan, or maintenance grant from the corresponding funding body.
It could be that you have made a late application to Student Finance, or have made a change to your course or university.
If you have not received your Notification of Entitlement letter from Student Finance, check your Student Finance account to ensure that there are no documents outstanding.
If nothing else is required and you have not submitted your application within the last 4-5 weeks, contact your local Student Finance office for an update.
Check details are correct
If you have received your Notification of Entitlement letter, check the details are correct. Does this letter show the correct University and Course? If not, you need to change this with Student Finance for your registration to be confirmed, and funding to be released.
You can do this in the following ways:
- Change your details on your Student Finance account, or
- Complete and submit a Change of Circumstances form to Student Finance NI.
- Bring your 'Notification of Entitlement' letter to campus Registry and advise them of the correct details, OR
- Email your 'Notification of Entitlement' letter to firstname.lastname@example.org with the correct details. Our team will manually confirm your attendance, and inform Student Finance of the correct details.
Check the payment schedule
Check the payment schedule on your 'Notification of Entitlement' letter to ensure your payment is not due in the coming week(s). If you are a full-time undergraduate student, also check that the letter is showing the correct sort code and last few digits of your account number, this will ensure your maintenance support is paid into the correct account.
If the date has passed and your Tuition Fees and/or maintenance loan/grant have still not been paid out, email your 'Notification of Entitlement letter' to email@example.com advising that all details are correct. Our team will check to ensure that you have been confirmed as registered with Ulster University.
Once confirmed, payment will be released within 5-7 working days.