Frequently Asked Questions (FAQ)

Online Applications Upload Issue

Digital Services is a major University administrative department with responsibilities covering library, academic and administrative computing, digital communications, media-technology services and reprographic services.

RAD System

Digital Services is a major University administrative department with responsibilities covering library, academic and administrative computing, digital communications, media-technology services and reprographic services.

After Online Enrolment when do I get access to Blackboard Learn

You can check when you will get access to Blackboard Learn after Online Enrolment by logging into Banner.

Problem with eduroam connection

You may experience issues Eduroam if you have set it up at another organisation. You can contact the Digital Services IT Service Desk for support.

Staff - How many recipients am I allowed per email

Digital Services recommend you send batch emails in groups of 50 or less.

Staff - What is the maximum file size for an email attachment?

Digital Services recommends email attachments are no larger than 20MB.

Staff - How to Add a Delegate Mailbox to Microsoft Outlook

Delegated Mailboxes are used to provide access to a shared mailbox for teams such as Registry Offices, etc.

Staff - I am leaving the University, so can I retain my email for a period of time?

Staff IT accounts are deactivated by Digital Services, pending deletion, upon the leaver date.

Email Quarantine

Staff regularly receive an email containing a digest of emails which have been quarantined. You have the option to release these emails.

University Email Account - Security Advice

How to make your email more secure.

Office 365 Email User Guide

Digital Services is a major University administrative department with responsibilities covering library, academic and administrative computing, digital communications, media-technology services and reprographic services.

Can I automatically redirect my Office 365 emails to a personally owned email address?

Students at Ulster University are able to redirect emails from their Ulster account to a personally owned email account.

Faculty PC - Fault

Digital Services is a major University administrative department with responsibilities covering library, academic and administrative computing, digital communications, media-technology services and reprographic services.

iOS (iPhone/iPad) User Guide

Digital Services is a major University administrative department with responsibilities covering library, academic and administrative computing, digital communications, media-technology services and reprographic services.

How do I map a network drive to access a fileshare?

Digital Services is a major University administrative department with responsibilities covering library, academic and administrative computing, digital communications, media-technology services and reprographic services.

Staff: I have received a Windows licence expiry message

Staff may get a Windows warning if they have not connected the campus network VPN in over six months.

After Online Enrolment where do I get my account details?

After you have successfully enrolled, you can obtain your email login details via the Banner Self Service System.

Why have I received a message that my Student Account is disabled?

Your account may be disabled due to Unpaid Fees or having a Leaver Status.

Video Conference Support

Customers can schedule their conferences through their outlook calendar.

Joining a video conference

The University has a number of video conferencing room types across all campuses. The method you use to join your video conference meeting will depend on which room type you are joining from.

I've configured my device but still can't connect

If you are a member of University of Ulster staff or a student, have configured your device to connect to eduroam and are still having problems, please check the following:

Student Office 365 Migration - Self Help Guides

Video clips providing walk through of some of the main IT services provided to students

Multi-Factor Authentication FAQs

MFA is an additional layer of security that can prevent unauthorised access to your University account.