About Digital Services at Ulster University

The department comprises a directorate, five major divisions, reprographic and archival services and an administration & finance team.

Digital Services directorate provides technical, digital, information and application strategies to underpin the operational running of the University, whilst enabling transformation and growth.

The team provide Digital/ICT services across the University, these include:

  • The Digital Project Management Office (DPMO)
  • Enterprise Applications and Data
  • ICT Customer Services and Support
  • Infrastructure and Operations
  • ICT Governance
  • GBD Programme
  • Reprographics

The Digital Project Management Office (DPMO)

The Digital Project Management Office ensures the successful delivery of a wide range of strategic, tactical and operational Digital Change initiatives taking place across the University.

Enterprise Applications and Data

The Enterprise Applications and Data division is responsible for providing 2nd and 3rd line support to all enterprise business systems, collaboration services and data management.

ICT Customer Services and Support

ICT Customer Services and Support (ICTCS&S) have campus based teams responsible for the provision of 1st and 2nd level IT support services to Ulster students, staff and over 200 centrally bookable spaces for teaching, learning, research, and administrative activities.

Infrastructure and Operations

The Infrastructure & Operations division consists of four distinct portfolios, namely: Enterprise Infrastructure, Microsoft Services, Network Services and End User Compute.

ICT Governance

The ICT Governance team is responsible for Cyber Risk and Assurance, Records Management, IT Asset Management (including Hardware and Software Asset management) and IT Policies.

GBD Programme

The Digital Services GBD Programme includes four main projects: Network infrastructure and Compute & Storage, End Point Technology, Move Plan Co-ordination and Unified Communications.

Reprographics

The Reprographics team supports a range of print and digital media services for staff and students, these include multi-function devices (MFD), commercial print, online store, and ID card production.