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The Digital Services directorate delivers the technical, digital, information, application, and customer focused capabilities that support the University’s strategic and operational activities while driving transformation and growth-focused capabilities.
Our Departments work collaboratively with stakeholders across the University; engaging staff, students, and partners to understand their needs and deliver the digital services that support teaching, learning, research, and operational excellence. These Departments include:
Digital Programme and Innovation Office
The Digital Programme and Innovation Office (DPIO) leads business-focused digital change across the University. Operating at both strategic and operational levels to improve services, enhance user experience, and support the University's long-term digital ambitions.
Utilising our Digital Business Transformation, Digital Project Management, Enterprise Architecture and Digital Innovation capabilities, we deliver end-to-end digital solutions from shaping ideas and designing services to developing business cases, securing funding, delivering projects and realising benefits.
In addition, we provide specialist business analysis and enterprise architecture services to support other strategic projects and initiatives across the University, helping ensure their alignment.
Enterprise Applications and Data
The Enterprise Applications and Data division is responsible for providing 2nd and 3rd line support to all enterprise business systems, collaboration services and data management.
ICT Customer Experience
The ICT Customer Experience department brings together key focused teams to deliver high quality digital support and services across the University. This includes a dedicated 1st line service desk and 2nd line campus based technical teams providing frontline assistance to staff and students.
Our Service Analysis function identifies trends, produces performance insights, and uses feedback to drive continuous improvement and service reporting. The Specialist AV and Education Technologies teams support and enhance audiovisual and digital learning technologies across teaching and collaboration spaces, enabling effective and innovative use of digital tools.
We are proud to be accredited to the Service Desk Institute (SDI) Service Desk Certification (SDC) programme and adhere to its global best practice standard which sets out clear and measurable benchmarks for excellent IT service operations.
Infrastructure and Operations
The Infrastructure and Operations team underpins the University’s entire digital ecosystem. Our role is to design, deliver, secure, and operate the core technology services that enable teaching, learning, research, and administration in an increasingly digital-first world.
The division is structured across four core portfolios: Enterprise Infrastructure, Microsoft Technical Services, Network Services, and End User Compute.
The Network Services portfolio provides the foundational connectivity that enables all digital services across campuses and beyond. Microsoft Services form the backbone of collaboration, productivity, and identity.
End User Compute focuses on delivering a seamless, secure, and consistent digital experience for students and staff. Enterprise Infrastructure manages the University’s data centres, delivering resilient platforms for compute and storage, while ensuring high availability, backup, and disaster recovery capabilities.
Comprehensive cyber security controls - both technical and tactical - are embedded across all domains to protect users, systems, and data, and to safeguard the University’s digital assets against an evolving threat landscape.
In a tertiary education environment that is digitally dependent, data-driven, highly targeted, and globally connected, Infrastructure and Operations is a strategic enabler of education and research, critical to institutional resilience, innovation, and success.
Digital Governance, Risk and Compliance (DGRC)
Digital Governance, Risk and Compliance provides strategic oversight of IT governance, cybersecurity policy and response, IT asset management, vendor and contract management, procurement coordination, budgetary management, and regulatory compliance.
The division leads and reports on cybersecurity matters and manages the University’s corporate licensing portfolio.
