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The Digital Experience

These webpages below are designed to inform all students, whether full-time, part-time or distance learners, about the facilities and services provided by Digital Services and how to access them.

Our facilities and services are provided to assist you with your studies and we hope that you will make full use them during your time at the University. Whether you are a new or returning student needing to refresh your memory, we recommend you view the 'Getting Started' page.

We are here to help, so if you have queries or need assistance regarding access to our services, please visit our Getting Help pages.

Please help us to continue to maintain our high standards of service by passing on any comments or suggestions for improvements.

In this section

Getting Started

An overview of Digital Services for students, and guidance on how to access systems via our Getting Started IT Guide, IT Induction video and where to get IT Support.

Technology for learning

Technology recommendations and minimum laptop specification for accessing Ulster systems to support your study in a blended learning environment.

Banner - Student Information System

Your Banner student record holds your University maintained student information including email address and initial password. You can also check your registration status.

Password Management

Password information for use of University services. Includes guidance on how to retrieve your initial password or change your password.

Student Portal

Provides easy access to your online services such as email, file storage and the Digital Services IT Service Desk and Knowledge Base.


The University, in co-operation with Microsoft, provides a web-based email service to all students.

Blackboard Learn

Blackboard Learn (also known as BB Learn) is the University's virtual learning environment.


Advice and Guidance on using the Print, Copy, Scan services. Includes information about Mobile Printing and answers to commonly asked questions

Computing Facilities

Digital Services is responsible for the management of over 1600 centrally supported PC systems in Laboratory, Library Open Access Areas and Teaching Rooms across all University campuses.

Software Downloads and Offers

A range of products are available to current students.

Access Software from Home

Get more information on accessing software from home.


OneDrive online cloud storage for students as part of Microsoft Office 365 environment.

Microsoft Teams

Microsoft Teams is a secure Office 365 collaboration tool that helps teams stay organised and connected.

Student Hubs

Student Hubs, also known as social learning environments, are available across campuses and are popular with staff and students.

Student Leaver IT Access

Important information on IT systems you will be able to access after leaving Ulster University.