Page content
eduroam at Ulster University
eduroam is a secure wireless network available across Ulster University and at thousands of universities and organisations worldwide. It allows you to connect easily on campus and stay online when visiting other eduroam‑enabled institutions.
Who can use eduroam?
- Students can connect using a laptop, smartphone, or tablet.
- Staff can connect using unmanaged laptops or mobile devices. Managed university devices will automatically connect to the UU network when on campus.
Eduroam: Connect on a Windows Laptop
Using eduroam when you travel
As an Ulster staff member or student, you can use the eduroam Home service to connect to the internet at other participating institutions using your Ulster username and password, no guest or visitor accounts required.
Benefits include:
- Fast, secure access without reconfiguring your device
- Automatic connection at other eduroam locations
- Continued access to some Ulster University services
- Technical support from Digital Services IT Service Desk, even when you are off campus
Before You Travel
Before visiting another institution, you may wish to check the level of eduroam service they provide. A list of participating organisations is available via the eduroam website.
To ensure a smooth experience, please make sure your device is configured for eduroam before you travel using the setup guides provided.
Keep your eduroam details secure
Your eduroam username and password are for your use only and must not be shared. Sharing your login, even to help a friend or visiting lecturer is unsafe and you may be held responsible for any misuse.
If a guest or visitor needs internet access, they should use our Visitor WiFi, which is quick and easy to connect to.
Your Ulster eduroam username and password is part of your digital identity, providing access to email, files, and other university services. Sharing it is like sharing a passport, it puts your data and identity at risk.
Visiting Ulster?
Visitors with eduroam accounts can connect at Ulster University. Please set up your device in advance using your home institution’s instructions. Support is provided by your home IT team. Use is subject to Ulster, JANET, and local acceptable use policies.
Mac+Eduroam=Easy Ulster WiFi Access-Here's How!
Wi-Fi coverage is available across most university areas. If you experience poor coverage or connection issues, please report them to the IT Service Desk.
Whilst using eduroam, you are bound by Ulster Acceptable Use Code of Practice, the JANET Network and technology policies and any similar policies in the visited organisation.
Frequently asked questions
Please Note: Advice provided by the Service Desk for smartphones is on a 'best endeavour' basis and not guaranteed to work.
Manual setup guides on how to connect a range of devices to connect to eduroam.
Alternatively, you can download generic configuration settings which may help you configure unlisted devices.
If you have configured your device and have previously connected successfully to eduroam at another organisation, the issues may be caused by one from the following list.
Please check these, and if you are still experiencing difficulties, Contact the Service Desk.
- The operation of eduroam is dependent on operation of the other Wi-Fi networking services within Ulster. If you have pre-configured your eduroam connection as per the instructions provided and are still having difficulty connecting, please Contact the Service Desk.
- You may not have the most up-to-date security certificate. To check if your certificate is up-to-date, go to the eduroam certificate download section of the page and check the publish date listed beside the “Download Security Certificate” link.
If you configured your device before this date, you will need to update your certificate in order to connect. Using the information/documents provided at the certificate section of this page, download and install the new certificate on your device.
If you change your University password, you would need to update your eduroam credentials stored on all your devices. If your device tries to automatically connect to the eduroam wireless service with the outdated password, your IT account may be locked to avoid security issues and unauthorised access to your account.
The easiest way to update these credentials on your devices is to forget the eduroam network connection, and recreate it. This will allow you to type in the new login details.
Windows
- In your windows search bar on the bottom left of your screen, type Wi-Fi settings.
- Click 'Open' to open the Wi-Fi settings panel.
- Click 'Manage known networks'
- Click on 'Eduroam'
- Click 'Forget'
- You can now click to rejoin Eduroam and reconfigure with correct login information which is your Ulster university email address and password.
Mac
- Click the Wi-Fi icon near the upper right of your screen in the menu bar.
- Click Network Preferences > Advanced and click the Wi-Fi tab.
- Select Eduroam and click on the minus (-) button. Click OK and Apply.
- Retry connecting to eduroam.
- SOme devices also store a profile elsewhere. Navigate to Apple menu > System Preferences and check if there is a Profiles section. If so, remove any eduroam profile inside it.
- You can now click to rejoin Eduroam and reconfigure with correct login information which is your Ulster university email address and password.
iOS
- Launch the Settings app on your iPhone or iPad.
- Select Wi-Fi.
- Select the info button next to the eduroam network name.
- Select Forget This Network.
- Some devices also store a profile elsewhere. Go to Settings > General > VPN & Profiles and remove any Ulster University profile a.
- You can now click to rejoin Eduroam and reconfigure with correct login information which is your Ulster university email address and password.
Android
Menus on an Android device differ depending on manufacturer and software version, but generally you can forget a Wi-Fi network on your Android device by carrying out the steps below:
- Open your device Settings menu
- Navigate to the Wi-Fi section of your settings menu this may be under one of the following headings:
- Network and Internet
- Wi-fi and Internet
- Connections
- Mobile and Networks
- Select either of:
- Wi-fi
- Internet
- You should see the Eduroam network.
- Press and hold the Eduroam connection. You will be prompted with an option to Forget. Choose Forget.
- You can now click to rejoin Eduroam and reconfigure with correct login information which is your Ulster university email address and password.
If you are a member of Ulster University staff or a student, and have configured your device to connect to eduroam and are still having problems, please check the following:
Are you trying to test eduroam on campus?
When you have configured your device, it should work when you are within range of a live eduroam visitor service.
You can test your eduroam connection at the University before going to another eduroam-enabled organisation.
If it works here, then it should also work when you visit any other eduroam-enabled organisation without modifying your settings.
Are you using the full username (including the domain)?
In order for eduroam to work, you need to logon with your username (including domain).
For further details, please consult the appropriate setup guide for your operating system/device as listed on the Ulster eduroam page.
Supporting Materials
How to obtain help
Ulster University staff and students: Contact the Digital Services Service Desk
Visitors: Contact IT support in your own organisation
Eligibility
Any Ulster staff or student and visitors to the Ulster University who have Eduroam supported by their own institution..
Service Owner
ICT Infrastructure
