Password information for use of University services.
To login to the University Portal and centrally supported student workstations, you will need a username and password.
Your student email address
Note: Once logged on some specific systems may require your Student ID to be entered e.g. B00123456
Your network password
Managing your password
To retrieve your initial network password, you can use the Banner system.
To reset your network password, you can use the:
Self Service Password Reset
Self Service Password Reset (SSPR) enables those with Student accounts to securely reset their University network password 24/7 without the need to contact the Digital Services IT Service Desk. SSPR registration is now mandatory so we would encourage you to register now for this enhancement to your account security.
Dedicated PCs, known as Password Kiosks, are located close to the Library Information Point on each campus. This system will allow you to:
- obtain your initial network password
- register for self-service password reset
- use self-service password reset to change your network password if forgotten
You will need your Student ID and PIN (your initial PIN is your date of birth in the format DDMMYY) to login to the Password Kiosk.while on campus.
Online Password Changer
Online Password Changer enables those who have not yet registered for SSPR to update their network password. It can be used from any location. You will need your student PIN number (initially set to your date of birth in DDMMYY format). Please allow up to 15 minutes for the new password to take effect on all systems. It is case sensitive, so must be typed exactly as seen on screen.
If you require further assistance, please contact the IT Service Desk quoting your Student ID and we can reset it to the initial password shown in your Banner record on your behalf, for you to retrieve as outlined above.
Office 365 Email And OneDrive
All current students (including graduates of academic year 16/17) have been provided an @ulster.ac.uk student email address. This means you can access your email directly via https://portal.office.com/ using your email address as the username, and your network password.
Password issues related to Office 365 email can be resolved as per the network password mechanisms outlined above.
Graduates from academic year 15/16 and earlier
For all graduates of academic year 15/16 and earlier, your email address and email password will remain as originally provided to you. You can access your email directly via https://portal.office.com/
Please see the details below for your login credentials. Note that you will still use your separate Office 365 email password.
|Your student email address (ending @email.ulster.ac.uk)|
Your Office 365 password (sometimes referred to as your email password). To retrieve your initial email password, you can use the Banner system.
Resetting your password
You may have changed your Office 365 password from the initial one provided at registration. If the password is now unknown, you can request an “Office 365 password reset” via an email to the Service Desk (email@example.com ), stating details such as your Student ID and student 365 email address which will help us to identify and authenticate you as genuine.
We may request further personal information from you to assist us in this process, based on information held within your Student Banner (SSB) record.
You should also use your alternative email address as listed in your SSB record, if possible.
More Information on Office 365
More information about Office 365 email is available. This includes how to connect your mailbox via an email client or mobile device.
How to contact the Service Desk
Service Desk Hours
Semester 1 and 2
Monday - Friday 8am - 8pm
Saturday – Sunday 1pm – 5pm
All other times except extended closure
Monday - Thursday 8am - 5pm
Friday 8am - 4pm
Extended Closure - Easter and Christmas Holidays
Monday - Friday 10am - 1pm