To login to the University Portal and student workstations in libraries and Digital Services supported IT labs, you will need a username and password.
Your Ulster University Office 365 email address
Note: Once logged on some specific systems, such as Student Results system may require your Student ID to be entered e.g. B00123456.
Your network password
New students can retrieve their initial network password using the Banner system.
Reset your Network Password
Self Service Password Reset
Self Service Password Reset (SSPR) enables Students to securely change their University network password 24/7 without the need to contact the Digital Services IT Service Desk.
Dedicated PCs, known as Password Kiosks, are located within the Library on each campus. Password Kiosks will allow you to:
- retrieve your initial network password via the Banner system
- use self-service password reset to change your network password if forgotten
- Update your Multi-Factor Authentication verification (MFA) methods in the security infromation tab of your Office 365 Account. This should be done if you are getting a new mobile phone number, before you lose access to the old one.
When changing your password, choose a password with a minimum of 12 characters: that includes 3 out of the four categories below.
- Upper Case
- Lower Case
- Special Character
If you are unable to retrieve your details from Banner, reset your password or have difficulty updating your MFA authentication methods, please contact the Digital Services IT Service Desk giving a description of your issue, a screenshot of any error message and quoting your:
- Student ID
- Ulster University email address
- Date of Birth
- Contact Number.
How to contact the Service Desk
You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.
Service Desk Hours
Semester 1 and 2
Monday - Friday 8am - 8pm
Saturday – Sunday 1pm – 5pm
All other times except extended closure
Monday - Thursday 8am - 5pm
Friday 8am - 4pm