Student Password Management

Password information for use of University services.

To login to the University Portal and centrally supported student workstations, you will need a username and password.

Login Details

Login Details
UsernamePassword

Your student Office 365 email address

Note:  Once logged on some specific systems may require your Student ID to be entered e.g. B00123456

Your network password

Managing your password

To retrieve your initial network password, you can use the Banner system.

To reset your network password, you can use the:

Self Service Password Reset

Self Service Password Reset (SSPR) enables those with Student accounts to securely reset their University network password 24/7 without the need to contact the Digital Services IT Service Desk. SSPR registration is now mandatory so we would encourage you to register now for this enhancement to your account security.

Password Kiosks

Dedicated PCs, known as Password Kiosks, are located close to the Library Information Point on each campus. This system will allow you to:

  • obtain your initial network password
  • register for self-service password reset
  • use self-service password reset to change your network password if forgotten

You will need your Student ID and PIN (your initial PIN is your date of birth in the format DDMMYY) to login to the Password Kiosk.while on campus.

If you require further assistance, please contact the IT Service Desk quoting your Student ID and Office 365 email address and we can reset it to the initial password shown in your Banner record on your behalf, for you to retrieve as outlined above.

Office 365 Email And OneDrive

Current students

All current students have been provided an @ulster.ac.uk student email address. This means you can access your email directly via https://portal.office.com/ using your email address as the username, and your network password.

Password issues related to Office 365 email can be resolved as per above guidance.

Graduates from academic year 15/16 and earlier

For all graduates of academic year 15/16 and earlier, your email address and password will remain as originally provided to you. You can access your email directly via https://portal.office.com/

Please see the details below for your login credentials.

Login Details
UsernamePassword
Your student email address (ending @email.ulster.ac.uk)

Your Office 365 password

To retrieve your initial email password, you can use the Banner system.

Resetting your password

You may have changed your Office 365 password from the initial one provided at registration. If the password is now unknown, you can request an “Office 365 password reset” via an email to the Service Desk (servicedesk@ulster.ac.uk), stating details such as your Student ID and Office 365 email address which will help us identify and authenticate you as genuine.

We will request further personal information from you to assist us in this process, based on information held within your Student Banner (SSB) record.

You should also use your alternative email address as listed in your SSB record, if possible.

More Information on Office 365

More information about Office 365 email is available. This includes how to connect your mailbox via an email client or mobile device.

More information about OneDrive is also available.

How to contact the Service Desk

Service Desk Hours

Semester 1 and 2

Monday - Friday 8am - 8pm
Saturday – Sunday 1pm – 5pm

All other times except extended closure

Monday - Thursday 8am - 5pm
Friday 8am - 4pm

Extended Closure - Easter and Christmas Holidays