Your Guide to Digital Services
- Getting Started IT Guide - This is our full guide and provides information on our full range of Digital services for students and support for on campus learning including access to Wireless, Printing and IT Laboratories.
Induction Sessions
Digital Services offers new students an overview of its services, and guidance on how to access them, at the start of each semester. Students who experience IT difficulties in getting up and running can attend an IT Clinic for assistance.
Support Service | Details | Dates | Times | Location |
---|---|---|---|---|
IT Clinics | Wi-Fi and MFA Support | Tuesday 17th Jan 2023 to Friday 3rd Feb 2023 | 11am–12noon and 2pm-3pm | Campus Library Information Points |
Online Induction | Overview of Digital Services and Support | Monday 23rd Jan 2023 to Friday 27th 2023 | 3pm-4pm |
If you need a refresher, you can watch the Induction video (or view pdf of induction presentation).
What You Need to Get Started
All students will require our services throughout their time at the University and in order to make full use of these you must make sure that you:
- Are fully registered with the University - see Academic Registry
- Have a University student ID card - see Academic Registry
- Have your University password details - see Passwords
- Have your email account details. All official University communications with students are distributed via your University email account - see Email Service
- Find out how to access your Library online account. Your student ID card is also your Library card for borrowing - see Library account
What You Need to Know
To help you get started using our services, listed below are some of the main things you will need to become familiar with:
- Where is the Library on my campus? - see Library locations
- How do I access the University Portal? - see Student Portal
- How do I find out about my Library subject resources? - see Subject Resources
- How do I find out about the services and facilities offered by Digital Services? - see Digital Services Student Experience
- How do I save to OneDrive, my online file storage? - see Using OneDrive
- How do I print, copy or scan documents? - see Print Service
- What services are offered by Reprographics? - see Reprographics Service
Getting Help
If you have a problem, help is available.
On-campus and have an ICT or Library query
Visit the Information Point in your Library
Off-campus and have an ICT query
How to contact the Service Desk
You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.
Service Desk Hours
Semester 1 and 2
Monday - Friday 8am - 8pm
Saturday – Sunday 1pm – 5pm
All other times except extended closure
Monday - Thursday 8am - 5pm
Friday 8am - 4pm
Extended Closure - Easter and Christmas Holidays
Off-campus and have a library query
Refer to the Library Help System. If this does not resolve your query, contact your Library Issue Desk/Information Point or your Subject Librarian.
Reprographics query
Email printpayment@ulster.ac.uk.
Student Charter
The Student Charter sets out the standards of service which the University aims to provide to students through the relevant parts of Digital Services. The Charter covers:
- Consultation with Students
- Library
- ICT Customer Services
- Reprographics
- What if things go wrong?
- Charter Contacts
- Archive of minutes of Digital Services - Student Liaison Meetings