Online IT Induction
Digital Services have created a Getting Started IT Guide to guide new students through the process of accessing their account for the first time and connecting to essential services.
The IT Guide is complemented by a video overview of our services and systems. We strongly recommend all new students take time to review both resources.
In addition, we provide on-campus IT Support Zones at the start of term where you can get help to get connected quickly.
Getting started for students
Additional information
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Getting Started IT Guide for New Students
Everything you need to know to get you up and running quickly with your IT account is included in our guide below. The steps have been arranged in a particular order to walk you through all aspects that are essential to get you connected and online quickly.
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On-Campus IT Support 22nd January - 9th February 2024
Additional IT support is available on each campus as outlined below. Look out for staff wearing red T-shirts!
IT Support Zones Dates Support Service Details Times Location Mon 22nd January 2024 - Fri 26th January 2024 IT Support Zone Login, MFA and Wifi Support Belfast- 9am - 4.45pm
Derry~Londonderry-1pm - 3pmBelfast - Block BA-03 Labs
Derry~Londonderry - Library, 1st floor SculleryMon 29th January 2024 - Fri 9th February 2024 Roving IT Support Login, MFA and Wifi Support Belfast- 9am - 4.45pm
Coleraine- 1pm to 3pm
Derry~Londonderry- 1pm - 3pmAll Libraries -
What You Need to Get Started
All students will require our services throughout their time at the University and in order to make full use of these you must make sure that you:
- Are fully registered with the University - see Academic Registry
- Have a University student ID card - see Academic Registry
- Know your University Email address and Password. All official University communications are distributed via your University email account - refer to the Getting Started IT Guide and Email Service
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What You Need to Know
To help you get started using our services, listed below are some of the main things you will need to become familiar with:
- How do I access the University Portal? - see Student Portal
- How do I save to OneDrive, my online file storage? - see Using OneDrive
- How do I print, copy or scan documents? - see Print Service
- Where is the Library on my campus? - see Library locations
- How do I find out about my Library subject resources? - see Subject Resources
- Find out how to access your Library online account. Your student ID card is also your Library card for borrowing - see Library account
- How do I find out about the services and facilities offered by Digital Services? - see Digital Services Student Experience
Getting help
If you have a problem, help is available.
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IT queries including Blackboard access queries
How to contact the Service Desk
You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.
Service Desk Hours
Opening Hours
Monday - Friday 8am - 8pm
Saturday – Sunday 1.30pm – 5pmExtended Closure - Easter and Christmas Holidays
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Blackboard content, Studiosity, Qwickly, Turnitin queries
Please contact the Blackboard support team for assistance with functionality and content issues in the following systems or visit their blackboard wiki pages for guidance. https://ulster.atlassian.net/wiki/spaces/BLS/overview
Email: blackboardhelpdesk@ulster.ac.uk
Telephone: 028 9536 7188
Please note, the blackboard support Team core hours are:Mon-Thurs 9am-5pm
Fri 9am-4pm -
Library queries
Refer to the Library Help System. If this does not resolve your query, contact your Library Issue Desk/Information Point or your Subject Librarian.
The Information Point in your Library can also assist with basic IT queries.
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Print, Copy, Scan queries
Information on print, copy or scan documents is available at Print Service
If you have queries please Email printpayment@ulster.ac.uk.
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Timetabling queries
Timetables are available here for all campuses: https://www.ulster.ac.uk/student/courses/timetabling
If you have queries please Email timetabling@ulster.ac.uk
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Student Charter
The Student Charter sets out the standards of service which the University aims to provide to students through the relevant parts of Digital Services. The Charter covers:
- Consultation with Students
- Library
- ICT Customer Services
- Reprographics
- What if things go wrong?
- Charter Contacts
- Archive of minutes of Digital Services - Student Liaison Meetings