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Your Guide to Digital Services

  • Getting Started IT Guide - This is our full guide and provides information on our full range of Digital services for students and support for on campus learning including access to Wireless, Printing and IT Laboratories.

Induction Sessions

Digital Services offers new students an overview of its services, and guidance on how to access them, at the start of each semester. Students who experience IT difficulties in getting up and running can attend an IT Clinic for assistance.

Induction Sessions
Support ServiceDetailsDatesTimesLocation
IT Clinics Wi-Fi and MFA Support Tuesday 17th Jan 2023 to Friday 3rd Feb 2023 11am–12noon and 2pm-3pm Campus Library Information Points
Online Induction Overview of Digital Services and Support Monday 23rd Jan 2023 to Friday 27th 2023 3pm-4pm

Access via Blackboard

If you need a refresher, you can watch the Induction video (or view pdf of induction presentation).

What You Need to Get Started

All students will require our services throughout their time at the University and in order to make full use of these you must make sure that you:

  1. Are fully registered with the University - see Academic Registry
  2. Have a University student ID card - see Academic Registry
  3. Have your University password details - see Passwords
  4. Have your email account details. All official University communications with students are distributed via your University email account - see Email Service
  5. Find out how to access your Library online account. Your student ID card is also your Library card for borrowing - see Library account

What You Need to Know

To help you get started using our services, listed below are some of the main things you will need to become familiar with:

  1. Where is the Library on my campus? - see Library locations
  2. How do I access the University Portal? - see Student Portal
  3. How do I find out about my Library subject resources? - see Subject Resources
  4. How do I find out about the services and facilities offered by Digital Services? - see Digital Services Student Experience
  5. How do I save to OneDrive, my online file storage? - see Using OneDrive
  6. How do I print, copy or scan documents? - see Print Service
  7. What services are offered by Reprographics? - see Reprographics Service

Getting Help

If you have a problem, help is available.

On-campus and have an ICT or Library query

Visit the Information Point in your Library

Off-campus and have an ICT query

How to contact the Service Desk

You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.

Service Desk Hours

Semester 1 and 2

Monday - Friday 8am - 8pm
Saturday – Sunday 1pm – 5pm

All other times except extended closure

Monday - Thursday 8am - 5pm
Friday 8am - 4pm

Extended Closure - Easter and Christmas Holidays

View Extended Closure Service Desk Hours

Off-campus and have a library query

Refer to the Library Help System. If this does not resolve your query, contact your Library Issue Desk/Information Point or your Subject Librarian.

Reprographics query

Email printpayment@ulster.ac.uk.

Student Charter

The Student Charter sets out the standards of service which the University aims to provide to students through the relevant parts of Digital Services. The Charter covers:

In this section

Student Charter

This Charter sets out the standards of service which the University aims to provide in terms of corporate Library, IT and Reprographic services. The University is committed to aiming for the highest quality possible and this Charter is one way of outlining that commitment to you.

Getting Started IT Guide

Support for Email, Wireless and IT Laboratories