Getting Started

Your Guide to Digital Services

Digital Services have two guides available. They are:

• IT Essentials for Learning - This is our 'Quick Guide'. It provides information and support to get you up and running quickly from the moment you receive your credentials.
• Getting Started IT Guide - This is our full guide and provides information on our full range of Digital services for students and support for on campus learning including access to Wireless, Printing and IT Laboratories.

Induction Sessions

Digital Services offers new students an overview of its services and guidance on how to access them.

This short presentation should be booked on your behalf by your Course Co-ordinator prior to your arrival at the University.

Please ask your Course Co-ordinator when your induction session is scheduled.

If you have missed your Induction session you can watch the Induction video (or view pdf of induction presentation).

Digital Support

Drop-In Sessions

Should you need additional support to resolve an IT query or device issue, we are offering on-campus and virtual IT support drop-in sessions between 13th September 2021 and 8th October 2021.

Available slots are can be booked through our Digital Drop-In appointment system.

Log in using your email and network password and follow instructions. You will be contacted with a location and additional advice on keeping safe during your appointment.

Roving Support

Additionally, during Welcome week (13th - 17th September 2021) our IT support team will be providing roving Digital support in the campus libraries, each day, between 12 and 2pm.

What You Need to Get Started

All students will require our services throughout their time at the University and in order to make full use of these you must make sure that you::

1. Are fully registered with the University - see Academic Registry
2. Have a University student ID card - see Academic Registry
3. Have your University password details - see Passwords
4. Have your email account details. All official University communications with students are distributed via your University email account - see Email Service
5. Find out how to access your Library online account. Your student ID card is also your Library card for borrowing - see Library account

What You Need to Know

To help you get started using our services, listed below are some of the main things you will need to become familiar with:

1. Where is the Library on my campus? - see Library locations
2. How do I access the University Portal? - see Student Portal
3. How do I find out about my Library subject resources? - see Subject Resources
4. How do I find out about the services and facilities offered by Digital Services? - see Digital Services Student Experience
5. How do I save to OneDrive, my online file storage? - see Using OneDrive
6. How do I print, copy or scan documents? - see Print Service
7. What services are offered by Reprographics? - see Reprographics Service

Getting Help

If you have a problem, help is available.

On-campus and have an ICT or Library query

Visit the Information Point in your Library

Off-campus and have an ICT query

Off-campus and have a library query

Refer to the Library Help System. If this does not resolve your query, contact your Library Issue Desk/Information Point or your Subject Librarian.

Reprographics query

Email printpayment@ulster.ac.uk.

Student Charter

The Student Charter sets out the standards of service which the University aims to provide to students through the relevant parts of Digital Services. The Charter covers:

• Consultation with Students
• Library
• ICT Customer Services
• Reprographics
• What if things go wrong?
• Charter Contacts
• Archive of minutes of Digital Services - Student Liaison Meetings