Getting Started for Students

Page content

Online IT Induction

Digital Services have created a Getting Started IT Guide to guide new students through the process of accessing their account for the first time and connecting to essential services.

The IT Guide is complemented by a video overview of our services and systems. We strongly recommend all new students take time to review both resources.

In addition, we provide on-campus IT Support Zones at the start of term where you can get help to get connected quickly.

Getting started for students

Additional information

Getting Started IT Guide for New Students
Everything you need to know to get you up and running quickly with your IT account is included in our guide below.
The steps have been arranged in a particular order to walk you through all aspects that are essential to get you connected and online quickly.
- Getting Started IT Guide

On-Campus IT Support 20th January - 7th February 2025

Additional IT support is available on each campus as outlined below. Look out for staff wearing red T-shirts!

IT Support Zones
Dates	Support Service	Details	Times	Location
Mon 20th January 2025 - Fri 24th January 2025	IT Support	Login, MFA and Wifi Support	Belfast- 9.30- 4pm Derry~Londonderry - 9.30am - 1pm Coleraine - Tuesday 21st 10 am-1pm	Belfast - Library Level 1 Derry~Londonderry - Library, 1st floor Scullery Coleraine - H320 Library IT Suite
Mon 27th January 2025 - Fri 31st January 2025	IT Support	Login, MFA and Wifi Support	Belfast- 9.30- 4pm Derry~Londonderry -9.30am - 1pm	Belfast - Library Level 1 Derry~Londonderry - Library, 1st floor Scullery
Mon 3rd February 2025 - Fri 7th February 2025	IT Support	Login, MFA and Wifi Support	Belfast- 9.30- 4pm Derry~Londonderry -10am - 1pm	Belfast - Library Level 1 Derry~Londonderry - Library, 1st floor Scullery

What You Need to Get Started
All students will require our services throughout their time at the University and in order to make full use of these you must make sure that you:
1. Are fully registered with the University - see Academic Registry
2. Have a University student ID card - see Academic Registry
3. Know your University Email address and Password. All official University communications are distributed via your University email account - refer to the Getting Started IT Guide and Email Service
What You Need to Know
To help you get started using our services, listed below are some of the main things you will need to become familiar with:
1. How do I access the University Portal? - see Student Portal
2. How do I save to OneDrive, my online file storage? - see Using OneDrive
3. How do I print, copy or scan documents? - see Print Service
4. Where is the Library on my campus? - see Library locations
5. How do I find out about my Library subject resources? - see Subject Resources
6. Find out how to access your Library online account. Your student ID card is also your Library card for borrowing - see Library account
7. How do I find out about the services and facilities offered by Digital Services? - see Digital Services Student Experience

Getting help

If you have a problem, help is available.

IT queries including Blackboard access queries
How to contact the Service Desk
You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.

Service Desk Hours

Opening Hours

Monday - Friday 8am - 8pm
Saturday – Sunday 1.30pm – 5pm

Extended Closure - Easter and Christmas Holidays

View Extended Closure Service Desk Hours
Blackboard Learn Ultra use and content, Studiosity, Turnitin queries

Please contact the Blackboard support team for assistance with functionality and content issues in the following systems or visit their blackboard wiki pages for guidance.
Email: blackboardhelpdesk@ulster.ac.uk
Telephone: 028 9536 7188
Please note, the blackboard support Team core hours are:
Mon-Thurs 9am-5pm
Fri 9am-4pm
Library queries

Refer to the Library Help System. If this does not resolve your query, contact your Library Issue Desk/Information Point or your Subject Librarian.
The Information Point in your Library can also assist with basic IT queries.
Print, Copy, Scan queries

Information on print, copy or scan documents is available at Print Service
If you have queries please Email printpayment@ulster.ac.uk.
Publish Timetabling queries
Student timetables are available through 'Publish'. Please see the link below for guides and FAQs on how to use Publish.
- View Timetables
If you have queries please Email timetabling@ulster.ac.uk
SEAtS - Student Attendance queries
SEAtS Student attendance information is available here
If you have any queries please Email attendance@ulster.ac.uk
Student Charter
The Student Charter sets out the standards of service which the University aims to provide to students through the relevant parts of Digital Services. The Charter covers:
- Consultation with Students
- Library
- ICT Customer Services
- Reprographics
- What if things go wrong?
- Charter Contacts
- Archive of minutes of Digital Services - Student Liaison Meetings

In this section

This page will guide you through the process of accessing your student IT account information and logging in to your account. It will also introduce you to the student portal and some of the systems/services you will use during your course.