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Last Updated: 06/06/2025 11:36
If your issue is not listed below, please contact the IT Service Desk.
Cloud Service Status
Some of our services are hosted in the cloud with third party external companies. You can see the status of those services by following these links:
Current Outages
There are no current outages.
Resolved outages
These issues have now been resolved. Apologies for any inconvenience caused.
These issues have now been resolved. Apologies for any inconvenience caused.
These issues have now been resolved. Apologies for any inconvenience caused.
Scheduled Maintenance
The Banner Student Record System will be unavailable from the morning of Monday July 14, until 10 AM on Wednesday July 16, 2025. This downtime is necessary for the application of critical business patches and upgrades, which are essential for supporting UCAS, UKVI, and HESA processing.
The following services will be affected: Banner (all functional areas), Online Applications, Online Enrolment, Banner Self Service, and Banner Faculty Grade Entry (marks collection). The Cognos reporting environment will remain available but running at risk for student-related reports during this period.
Please note that services will operate at risk from Wednesday July 16 to Friday July 18.
On Wednesday 30th July 2025 the Estates Services Department will be introducing a new CAFM (Computer Aided Facilities Management System) called Invida. Most of you will know the current reporting system as Planon.
This will streamline and enhance the staff and student experience here at Ulster with regard to reporting issues e.g. Building Faults, Heating Investigations, Porterage Requests, Cleaning Requests, Car Park Space Reservations and Visitor passes to name but a few.
In order to facilitate the changeover to the new system, it will be necessary to implement a period of downtime to ensure the smooth transition from Planon to Invida. The proposed dates for the changeover will be from 30th July to 4th August 2025.
Digital Services have been notified by JISC, the University’s Internet Service Provider, that there will be service disruption due to essential maintenance activities. This scheduled activity will adversely impact internet connectivity on the Coleraine and Belfast campuses.
Duration: The service disruption is expected to last approximately 30 minutes.
Scheduled Maintenance Period:
Belfast Campus: 2nd April at 7am
Coleraine Campus: 8th April at 7am
We apologise for any inconvenience this may cause. Your cooperation and understanding during these essential service enhancements are greatly appreciated.
Contact IT Service Desk:
Self-Service Call Logging: UniDesk Self Service
Email: servicedesk@ulster.ac.uk
