Last Updated: 02/05/2024 09:26
If your issue is not listed below, please contact the IT Service Desk.
Cloud Service Status
Some of our services are hosted in the cloud with third party external companies. You can see the status of those services by following these links:
Current Outages
-
No Current Outages
There are no current outages.
Resolved outages
-
Issues affecting some applications (e.g. Blackboard) from Derry~Londonderry campus
These issues have now been resolved. Apologies for any inconvenience caused.
-
Ulster University website - Intermittent Issues
We were experiencing intermittent outages on our website today but the issues are now resolved.
-
Eduroam WiFi
We have experienced issues with Eduroam WiFi on all campuses. This is now resolved. You will be prompted to accept the renewed certificate (no prompt on Android). Apologies for any inconvenience caused.
Scheduled Maintenance
-
Wednesday 10 July 2024 - Banner Downtime
Please be advised that the Banner Student Record System will be unavailable from 8am to 11am on Wednesday 10 July to allow for system updates.
Services impacted during this time will include Banner (all functional areas), Online Applications, Online Enrolment, Banner Self Service via the portal and Banner Faculty Grade Entry (marks collection). The Cognos reporting environment will be available, though will be running at risk for student related reports during this period.
-
Saturday 13 April 2024 - Upgrade to University Network Authentication Services
Essential maintenance and upgrade activities have been scheduled for the University’s Network Authentication platforms Saturday 13th April. All campus network service connectivity will be adversely impacted during this maintenance window between 8.00am and 5.00pm. This will impact local connectivity when onsite to the wired and wireless networks across all campuses.
Following the upgrade if you experience any issues relating to network connectivity, please contact the service desk:
How to contact the IT Service Desk:
Self Service call logging - UniDesk Self Service
Email - servicedesk@ulster.ac.ukYour cooperation and understanding during this planned maintenance activity is most appreciated.