Services for Students

Emergency Telephone Numbers

All Campuses  24/7

Access Control

Security at Belfast, Coleraine and Magee campuses is enhanced by I.D. Card Access control. Card controlled barriers/doors are an effective method of preventing unauthorised access and the security strategy will move towards expansion of access control systems throughout the University. Access cards should be regarded for security purposes the same as a key. Cardholders must safeguard their card and report any loss immediately.

1. Staff & students should carry their card with them at all times whilst on campus and, on occasion may be asked by Estates Patrol personnel to verify their identity
2. Staff & students must not pass/share their cards to anyone else
3. All access-controlled doors should be kept closed at all times – ensure the door closes behind you to prevent unauthorised access
4. Lost or stolen cards must be reported immediately to People and Culture (P&C) Department (staff) or Academic Registry (students)
5. Staff and students must return their cards to P&C or Academic Registry when they leave the University

Assigning and updating your card

Cards must be assigned before first use; this can be completed at all main campus receptions.

To maintain access, cards must be regularly updated via the encoder located at the main campus reception desk or at any external door reader or turnstile.

Faulty cards

If your card is lost or not working please report to main campus reception.

Bending or punching a hole in your card will likely damage the chip or copper wiring, we recommend using a card holder and lanyard with your card, these are available on request from Reception (for staff) or via the Students Union (for students)

If your card is not working, please report to main campus reception.

To replace a lost, stolen or damaged card you may be asked to pay a charge to cover part of the costs of making a replacement.

General Access

General access (e.g. access to main campus buildings and common spaces such as, classrooms, meeting rooms, library etc) is automatically added to all staff, student and associate I.D. cards.

Access Control Requests

Staff and students who require additional access privileges must ask that their Line Manager/Head of Department or Course Director to request via the Online Access Control Request Form.

For Access Control Requests for batches of students of more than 10 at any one time please contact the campus receptionist who will send you a proforma to complete to enable mass integration of names into the access control system.

Access card Terms and Conditions

Extensive Access

Extensive access to substantial parts of the University Estate is limited to certain key groups of staff. Examples of staff that have extensive access include:

• Facilities Services staff that are required to undertake cleaning & porterage duties
• Estates Patrol staff that have to respond to fire alarms & other emergencies
• Departmental IT Staff
• Estates Services staff

Faulty Doors/Access Control Equipment

Please report these to reception or estatesservices@ulster.ac.uk

Visitors

Reception staff should receive advance notification of visitors arriving on campus. Visitor Cards must be requested via the Visitor Access tab on the Estates Services Helpdesk.

Your visitor can then collect their visitor card from reception on arrival. All visitor cards must be returned to main reception on departure.

For Jordanstown please contact Estates Services estatesservices@ulster.ac.uk providing details of your visitor(s) name, date and time of visit. This information will be relayed to the reception personnel.

Opening Hours

Information regarding access levels, including campus specific restrictions.

• Belfast Campus

  Belfast Campus

  Location	Weekdays	Weekend	Remarks
  York Street	7.00am to 10.00pm	7.00am to 7.00pm	Access Control 24/7 via York Street doors on presentation of valid I.D.
  Academy Street	7.00am to 10.00pm	7.00am to 7.00pm	On occasion, this door will remain open to facilitate late service in Academy Restaurant & University events

• Coleraine Campus

  Coleraine Campus

  Location	Weekdays	Weekend	Remarks
  Main Entrance	24 hour opening	24 hour opening	Access Control 24/7 at weekends, opened by arrangement
  Octagon Entrance	7.00am to 10.00pm	Closed	Weekend by prior arrangement
  Sports Centre	Mon & Wed 7.15 – 10pm	9.00am to 5.00pm	Access control always required
  Tower Building	Tues, Thurs & Fri 9.00am to 10.00pm	Closed	Weekend by prior arrangement
  Block X	7:00am to 6.00pm	Access Control only
  Block W	Access Control only
  All other Buildings	7:00am to 6.00pm 7.00am to10.00pm	Closed

• Jordanstown Campus

  Jordanstown Campus

  Location	Weekdays	Weekend	Remarks
  Main Entrance	24 hour opening	24 hour opening	Weekends by prior arrangement
  Block 5 Entrance	24 hour opening	24 hour opening	Weekends by prior arrangement
  Block 11	7.00am to 10.00pm	Sports and Rec Closed	Weekends by prior arrangement
  Block 1	7.00am to 6.00pm*	Closed	Weekends by prior arrangement
  Block 18	7.00am to 10.00pm**	Closed
  Block 16	7.00am to 10.00pm***	Closed
  Block 17	7.00am to 6.00pm

  * Later by prior arrangement.

  **Weekdays out of term time closes 8.00pm.

  ***Weekdays out of term time closes 6.00pm

• Magee Campus

  Magee Campus

  Location	Weekdays	Weekend	Remarks
  Main Entrance (MD)	24 hour opening	24 hour opening	Main front door always open
  MA	8.00am to 5.00pm Mon – Thur 4pm Fri	Closed	Staff can access building outside of these times by using access control
  MB*	8.00am to 5.00pm Mon – Thur 4pm Fri	Closed	Staff can access building outside of these times by using access control
  MC*	8.00am to 5.00pm Mon – Thur 4pm Fri	Closed	Staff can access building outside of these times by using access control
  Carrickmore	8.00am to 5.00pm Mon – Thur 4pm Fri	Closed	Staff can access building outside of these times by using access control
  ME*	8.00am to 5.00pm Mon – Thur 4pm Fri	Closed	Staff can access building outside of these times by using access control
  Aberfoyle	8.00am to 5.00pm Mon – Thur 4pm Fri	Closed	Staff can access building outside of these times by using access control
  MD*	8.00am to 5.00pm Mon – Thur 4pm Fri	Closed	Staff can access building outside of these times by using access control
  MF computer labs	8.00am to 5.00pm	Access Control	Access Control in operation 5.00pm to 8.00am
  MG computer labs	8.00am to 5.00pm	Access Control	Access Control in operation 5.00pm to 8.00am
  MK	Access Control	Access Control	Access Control only
  MH	Access Control	Access Control	Access Control only
  Foyle Arts back	Access Control	Closed	Access Control only
  Foyle Arts front	Access Control	Access Control	Access Control only
  Sports Pavilion DSV	Closed		By arrangement with Sports and Recreation
  MS	8.30am – 7.30pm Mon-Thurs		Access Control outside weekday hours & at weekends
  MU	8.30am – 5.00pm Friday 7.00 am – 9.00pm Mon - Fri		Access Control outside weekday hours & at weekends

Car Parks

The university offers car-parking to students and staff.

The facilities, terms and conditions are available at https://www.ulster.ac.uk/carparks

Cycle Storage

Covered cycle stands are available on all campuses.

Secure indoor cycle storage hubs with dedicated lockers are available at Belfast, Coleraine and Magee campuses.

Get more details of facilities and terms of use for cycle storage.

Fire Equipment

Fire fighting and alarm equipment is there to save lives.

If you notice any portable fire fighting equipment (e.g. fire extinguisher) which is broken or missing, or if you observe anyone interfering with fire fighting equipment or alarms please report this immediately to Estates Patrol or Campus Reception

Fire Safety Procedures

Fire safety procedures are available on the Health and Safety website

Lost/ Found Property

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Safe Zone

Students should download the free SafeZone App that connects you directly with our Estates Patrol team if you need to report an issue ask for help, first aid or have an emergency.

Further information available at  https://www.ulster.ac.uk/safezone

Teaching Timetable

Current timetables can be found on our Timetabling web page

Estates Patrol

Estates Patrol Staff are available on campus 24 hours a day, 365 days a year.

This service covers the security and car parking on each campus to ensure a safe, and secure, environment is maintained within which all students; staff and visitors can work and learn.

Estates Patrol are responsible for;

• First Aid to visitors
• Car Park Management
• CCTV Monitoring
• Security Escorts – these can be requested via email to estatesservices@ulster.ac.uk
• Emergency Response
• Fire tests and drills
• Identity checks
• Key management
• Lift Release
• Incident reporting
• Reception duties (out of normal University operating hours)
• Open and lockup of buildings
• Operation and Response to SafeZone
• Campus and building patrolling

24/7 Campus Contacts

To contact Estates Patrol, please ring the number at your campus :

All Campuses  24/7 - Extension 22222 (from within the University)

Waste

Estates Services is responsible for the collection and makes arrangements for general waste disposal.

The current arrangements achieve a 100% diversion from landfill, with all Ulster General Waste being recycled or re-used.

Segregation of waste is undertaken off-campus at a specialist waste handling facility and this is why there are not separate bins on campus for the various waste types.

View the University Waste Management Strategy