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At university, you are in control of your studies and your academic progress. However, if you are struggling, Student Wellbeing and the Student Success Centre are here to help.
Skills
Find out how to develop the skills that will support your academic performance including research skills. Go to the student portal and click the 'Skills for Study' tile at the bottom. Sign in with Ulster University to get access to a range of study skills modules including; getting ready for academic study, time management, note taking and much more!
The Student Success Centre offers support from academic, maths and study skills, to useful resources and contact points to support throughout the learning journey. The team is there to help students navigate their academic journey, offering support, guidance, and resources tailored to their needs.
The Student Guide provides useful links and resources for current students at UU including information on; courses and modules, exam assessments and appeals, fee’s and funding, disability and wellbeing support and much more.
Find out more about getting started on your academic journey with the guide to digital services at Ulster University.
You can also find out about resources supporting learning, teaching and research offered by campus library services on their webpages.
The Employability and Graduate Futures team provide expert advice, endless opportunities and a range of services and online resources to support your future career prospects.
PASS (Peer Assisted Study Sessions) which offer peer mentoring may be available on your programme of study. To find out more contact your Course Directoror School office.
If you received additional time during exams or additional support at school , have a long-term medical condition or disability, you can access additional study needs (ASN) support. Student Wellbeing provides a variety of services for a range of additional study needs to help you throughout your journey at Ulster University. Find out more on the support available and how to begin the process.
Extenuating circumstances (EC1)
If you have had personal or medical difficulties, which have prevented you from attending an exam, completing your work on time or completing your work to the best of your ability, then you may be able to submit an EC1 form due to extenuating circumstances.
You have to complete a form and provide evidence of your circumstances to your course director within 5 working days of the submission date of the coursework or exam.
EC1 evidence for a medical condition should come from your GP and evidence of having received counselling or therapeutic support needs to be provided by your counsellor or therapist. If you are accessing Student Wellbeing support you may also be able to ask your adviser for evidence.
You can download the EC1 form from the Student Guide.
Absence/taking a break from University
Absence from University can include being absent for more than three working days from study/class, taking a longer authorised temporary break from your studies through a Leave of Absence or completing withdrawing/deregistering from your course.
There are a range of steps that need be considered when you are absent or intend to take a leave of absence/deregister. The Student Guide has more information available.
Student Wellbeing are also on hand to support you at this time get in touch with Student Wellbeing.
Ulster University is committed to providing a high quality student experience to all of our students from enrolment to graduation. While we hope that you are satisfied with the experience that we offer we realise that sometimes there are things that fall short of what you expect and we would welcome the opportunity to improve them
If something goes wrong or you are unhappy, you can make a complaint about the academic services and other services provided by the University.
The Students’ Union Advice Bureau are also available to support you with the complaints process.
You have the right to appeal, in appropriate circumstances, against a decision of a Board of Examiners or a Faculty Board or a Campus Progress and Award Board.
The Students’ Union Advice Bureau are also available to support you with the appeals process.
