Submitting your application
When you have determined that you are eligible to apply and have gathered all of your supporting documentary evidence, please follow the below instructions on how to submit your application.
- Login using your student number (e.g. B00123456) and your current portal password. If you cannot remember your password, you can select the 'forgot password' option.
- Complete all requested parts of the form, including the personal statement detailing your current financial situation and the steps taken to rectify this.
- Attach all supporting documentary evidence in the correct format. If you do not have all this to hand, your application will be saved and you can return to it at a later stage.
Tracking your application
The Student Money team are unable to provide any updates on your application via email, you can track the progress of your application by viewing the status on the online portal that you used to submit your application.
Below is an explanation of the application statuses:
- New: Your application has been received, you will also receive an email confirming this.
- Assigned: Your application has been assigned to one of our team and they will perform the initial check to ensure that all relevant evidence has been received to support your application. Applications are assigned on a 'first come, first served' basis. If any additional evidence is required, you will receive an email directly to your Ulster student email address requesting the missing evidence. We will not proceed any further with your application until this evidence has been submitted in full.
- Pending: This status will show once our initial checks have been completed and we are waiting to receive your evidence as requested via email to your Ulster student email address.
- Ready for Assessment: When we have received all evidence required in support of your application. Our Student Money team will review your application and evidence to determine if you are eligible for an award.
- Ready for Spot Check: All evidence has been received and your application has been assessed. At this stage we will verify the assessment decision.
- In Payment: Your application has been successful and we are preparing for it going to the finance department for payment.
- Rejected: This means your application has been rejected and we will contact you to let you know the reason for this.
- Sent for Payment - Complete: Your details have been sent to our finance department in order for them to arrange a BACS transfer. Once they have released the funds, you will receive a remittance email confirming the amount of award due. This awards will normally take 2-3 banking days to go into your account after your remittance email has been received.