Dashlane
Dashlane is a secure multiplatform password manager solution.
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To login to the University Portal, services and centrally supported workstations, you will need a username and network password.
Passwords are an important aspect of computer and information security. A poorly chosen and managed password may result in the compromise of the security of the University's entire corporate network and therefore, of the information hosted on it.
Login Details
| Username | Password |
|---|---|
| Your University staff email address or your staff E-code (this is your staff number preceded with a lowercase 'e', e.g. e12345678) | Your network password |
How to Reset your Password
Self Service Password Reset (SSPR) enables Staff who have registered for the service to securely reset their University network password 24/7 without the need to contact the Service Desk.
SSPR registration is now mandatory so we would encourage you to register now for this enhancement to your account security.
Those with Associate accounts or Staff who have not yet registered for SSPR will need to contact the Digital Services IT Service Desk.
Services affected when a password changes
Once you have changed your network password, the services that the new password will be valid for include:
- University desktop or Laptop
- Eduroam - University wireless service
- University Portal
- Blackboard Ultra
Password Management using Dashlane
Ulster University offers Dashlane password management software. More details about how to obtain Dashlane can be found at the web link below:
When to change your password
If you believe your password has been compromised in any way, you must change the password immediately and contact the Digital Services IT Service Desk.
Good Practice
The Password Standard which you can find in our IT Policy Implementation Framework contains guidelines for the creation and safekeeping of passwords. Key points that should be adhered to are:
- Do not reveal a password over the phone to ANYONE
- Do not reveal a password to a co-worker or line manager for any reason
- Do not talk about a password in front of others
- Do not hint at the format of a password (e.g., "my family name")
- Do not reveal a password on questionnaires or security forms
- Do not share a password with family members
- Do not write passwords down and store them where they can be found or accessed by others
- Do not insert passwords into email messages or other forms of electronic communication.
Frequently Asked Questions
I’ve received a message saying my account is at risk, what do I do?
Digital Services have implemented security features which automatically detect that your account may be “At Risk”.
This could be for any number of reasons e.g.
- your credentials have been compromised
- Your account has logged in from a new or unusual location from your “normal” e.g. for example, like if you went on holidays and checked your email on your phone or another device.
Ulster University user accounts that get flagged as “At Risk” will be prompted to prove their identity using multifactor authentication methods and change their password using after logging into services such as Office 365.
If you lose access or you are not able to log into your University account, your first step should be to conduct a password reset via the Self Service Password facility (Self Service Password Reset - Ulster University).
You will be able to do this without any intervention or assistance from Digital Services.
Whilst most of our users should not experience or notice any change, as in all circumstances, you should never disclose your password to anyone, even Digital Services or IT Staff. If you are unsure or become suspicious of any requests for information, passwords, or password changes, please contact the Digital Services IT Service Desk for advice before submitting details.
