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Your Guide to Digital Services

Welcome to Ulster University. We hope you will make full use of all our ICT services and resources during your time at the University.

Below is some information that staff members, old and new, may find useful. Additionally, we have created the following guides which can be shared with new staff as part of their induction.

  • Getting Started IT Guide for Staff - This is our full guide and provides information on our full range of Digital services for staff and support to get you up and running quickly from the moment you receive your credentials.

Upon Arrival

University staff who are full or part-time employees, or temporary members of staff are automatically provided with access to IT facilities and services upon arrival at the University. Staff will attend an ‘ID Clinic’ as part of the Staff Induction Programme organised by the People and Culture Department and will be provided with a Staff eCode.

Staff eCode

On appointment, a member of staff receives a staff number from People and Culture. This information is also used for the login username to access systems in the University. The format used simply precedes the staff number with a lowercase 'e'. This is commonly referred to as your eCode, e.g. e12345678.

Get more information about staff eCodes

Staff Email

The University offers all staff a University email account and corresponding University email address. These services are usually provided at the commencement of the person's time at the University.

Get more information about staff email

Staff File Storage

The University offers all new staff 1Tb of file storage through the OneDrive online (cloud) file storage facility.

Staff Portal

The Staff Portal is a personalised application providing users with easy access to many of the online services provided by the University such as Online Mileage, Prior Approval, Self Service Banner, library services and Blackboard Learn.

Once logged into the Portal, you can access all these online services without the need to enter further usernames and passwords via "Single Sign On" functionality.

The Portal also acts as a point of focus for messages sent to you by your faculty and announcements from other University departments.

Get more information about the portal

Blackboard Learn

Blackboard Learn is the University's virtual learning environment.

It is available via:

To help you get started the University has created a Blackboard Learn Support wiki space. It is a support area detailing common Blackboard issues and solutions, as well as guides to help staff get the most from Blackboard.

Accessing Computer Facilities

University staff wishing to use PCs located in the areas listed below, must login using their own Active Directory (AD) account.

Active Directory accounts have been created for all academic staff at the University. The username will be your staff number preceded by an 'e'  e.g. e12345678. Your password will be your Network Password.

Useful Links:

Media Services

Digital Services provide IT and audiovisual facilities and support to enhance teaching and learning across the University Services include Event Support, AV/Media Service and Video Conferencing amongst others.

Get more information about media services


Digital Services manages a range of software purchased on behalf of the University. Some software is available for installation on University owned equipment whilst other products are available to staff and students for installation on their own PCs or Macintoshes.


Digital Services offers a range of training services for both staff and students.

We work with client departments and Staff Development to provide training tailored to staff needs.

Getting Help

If you have an issue or query, Digital Services offers support in a number of ways.