Guidance and Support
Digital Services provide guidance and support on tools and applications that staff can use for working from home.
This will include support for:
- Office 365
- LinkedIn Learning
- Skype for Business
In addition, the LinkedIn Learning platform is available to all staff via the portal, and Digital Services have produced a collection of courses to support staff.
For more information contact firstname.lastname@example.org.
How to contact the Service Desk
You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.
Service Desk Hours
Semester 1 and 2
Monday - Friday 8am - 8pm
Saturday – Sunday 1pm – 5pm
All other times except extended closure
Monday - Thursday 8am - 5pm
Friday 8am - 4pm
Extended Closure - Easter and Christmas Holidays
Data Protection and Working From Home
In these difficult times, remote working presents both significant benefits but also potential risks.
Whilst staff may have remote access to information held on our secure data centres and approved cloud services, this may now be without the protection typically available on site.
This is even more significant if staff are using non-corporate personal computing devices.