Talk to Us


Course Support

Our university community will always be there to support and guide on any questions or concerns you might have. The academic staff supporting your course of study will be central to your years at Ulster.

If you have a concern, we invite you discuss them with your Course/Subject Director or academic staff.

You will find contact details such as e-mail addresses and telephone extension numbers in your Course/Subject Handbook and contact details are also available on the University website.

If your Course Director is not there when you phone, please leave a message that you have been trying to contact them giving a phone number or a time when you will be calling or contact them email.

If you can’t reach them by phone ask the switchboard to put you through to the School office and leave a message there or send an email.


Student Life and Friendships

We know that meeting up with fellow students is such an important part of your time at Ulster, and we’re also working closely with our Students’ Union to explore ways to enable you to participate in other aspects of University life.

For reasons of confidentiality and security the University cannot release details of addresses and phone numbers of individual students, but you will meet new friends quickly - many will remain friends for life.

We have a great range of virtual events, societies and opportunities to help you get involved.


How we get in touch

While the University will, occasionally, write to you at your home or term-time address, most communication from us will be via email.

On first registering you are allocated a University email account. This is the only email address we will use for communication with you as we cannot guarantee delivery to other email systems.

We will use this account to communicate with you, and we ask you check your University email account frequently (at least weekly is recommended) for important communications.

As such, the University cannot accept responsibility where you do not meet an important deadline or incur other disadvantages arising from not checking your email or one of the sources listed below.

The requirement to check is set out in paragraph 3 of the General Regulations for Registered and Occasional students which states that

“Students are responsible for keeping themselves acquainted with notices posted on official notice boards and through the University’ IT infrastructure, for example, the Virtual Learning Environment and the Student Portal, and by accessing their University e-mail account regularly”.


Contact with staff and other students

Ulster University has a well deserved reputation for being welcoming and friendly.

The academic staff supporting your course of study will be central to your years at Ulster.

Contact with the Course/Subject Director and other academic staff can be difficult due to timetabled commitments, as they may be away teaching other courses or in the library, the lab, a meeting, another campus, or have work commitments in another country.

You will find contact details such as room, e-mail addresses and telephone extension numbers in your Course/Subject Handbook and contact details are also available on the University website.

If your Course Director is not there when you phone or call don’t just go away intending to try again some other time – do leave a message that you have been trying to contact them giving a phone number or a time when you will be calling or contact them email.

If you can’t reach them by phone ask the switchboard to put you through to the School office and leave a message there or send an email.

Of course you can fully expect to make firm friendships at University.

For reasons of confidentiality and security the University cannot release details of addresses and phone numbers of individual students, but you will meet new friends quickly- many will remain friends for life.

The Course/Subject Director may be able to give you a list of names of those taking the course.


The Portal

The University Portal is a personalised gateway to many of the online services provided by the University, including email, our online library services, and Blackboard Learn, the web-based learning environment.

Once you are logged into the Portal, you can access all these services without the need to enter further usernames and passwords. The Portal also acts as a point of focus for messages sent to you by your faculty and announcements from other University departments.

The Portal can be accessed via the Web or, if you are on campus, via the Portal icon on the student desktop.