Ulster University Business School Tailored Solutions
Ulster University Business School has, for over forty years, been a leading provider of university accredited management education, training and development programmes in Northern Ireland.
We are actively engaged with organisations through a number of initiatives including student work placements and internships, teaching, guest lecture activities, research and engagement with Knowledge Transfer Partnerships (KTPs) and Fusion projects.
We work with a number of professional bodies, including, the Chartered Institute of Marketing, the Chartered Institute of Personnel and Development, Chartered Accountants Ireland, the Association of Chartered Certified Accountants, the Institute of Chartered Secretaries and Administrators and the Chartered Financial Analysts Society of the UK to offer courses that are professionally accredited and relevant and we can also tailor courses to meet your organisation’s requirements.
As a member of the UK's Association of Business Schools, the European Foundation for Management Development, and the Harvard Business School’s Microeconomics of Competitiveness Affiliate Network, and as a collaborator with Babson College, Boston, Ulster University Business School has established itself amongst some of the most prestigious Centres of Excellence for management education and development in the world.
Hastings Hotels are Northern Ireland’s premier hotel group and pride themselves on delivering the best experience for their guests. Their mission is to deliver the finest in Irish hospitality with style and elegance. The group operate in a highly competitive sector and understand that a highly skilled and motivated staff are essential for them to deliver against the high level of customer service they are renown for.
Ulster University Business School's challenge was to work with Hastings Group to develop and deliver a bespoke staff development programme for first line and new managers which would meet the high standard required of the hotel group. The programme needed to address specific organisational needs, whilst basing all the learning in an academic framework which rewarded the staff with a university qualification.
Ulster University Business School worked closely with Hastings Group to co-create and develop a curriculum which met their needs and those of their staff. The Management Ambassador Programme (MAP) was the result – a tailored programme of 6 modules with content addressing the content and skills required by the client at a time and venue suited to their needs. As well as addressing specific client content needs the programme drew on Ulster University Business School academics’ experience and expertise to deliver the latest academic research, thinking and good practice.
The MAP programme has delivered record satisfaction rates leading to increased staff retention which helps the group to deliver against their mission of delivering the finest in Irish hospitality with style and elegance.
For a number of years Deloitte have had a strategic partnership with Ulster University Business School, which has provided a fantastic platform to engage in the Bright Stars Scheme together. This is unique scheme which is the first level six apprenticeship in Northern Ireland and the first apprenticeship for Deloitte in the U.K. It offers a unique blend of a degree in business and technology, alongside profession recognised qualifications and on the job learning.
Ulster University Business School have a very important role to play alongside Deloitte to help them deliver their strategic ambition and objectives for Belfast over the coming years. Deloitte needed a partner who understands the culture of the firm as well as their needs and demands, hence Ulster University Business School was the perfect partner.
James McGinn, General Manager
Hastings Europa Hotel
Kieran O’Neill, Head of Talent