ICT Customer Services

ICTCS provides a range of support and development services to staff and students.

These include Service Desk, staff and student desktop and device management and provision and support of media technologies in centrally managed teaching and meeting space.

The division also manages the Training Portal and provides Digital Skills training.

Additional services include Video Conferencing, Video Capture and Streaming and event support.



Our People

Filter ICT Customer Services staff by campus:

All campusesColeraineJordanstownMagee

William Campbell

ICT Technical Services Co-ordinator

ICT Service Delivery

Jordanstown

01D10

+44 28 9036 6854

bill.campbell@ulster.ac.uk

Frank Cassidy

Project Officer (Desktop/Applications) Analyst

ICT Service Delivery

Magee

MF207

+44 28 7167 5362

fj.cassidy@ulster.ac.uk

Denis Corrigan

ICT Technical Support Co-ordinator

ICT Service Centre

Jordanstown

01K01

+44 28 9036 8553

dp.corrigan@ulster.ac.uk

Steve Coyle

Project Officer (Desktop/Applications Analyst)

ICT Service Delivery

Coleraine

X052

+44 28 7012 4394

s.coyle@ulster.ac.uk

Stephen Doey

ICT Technical Services Co-ordinator

ICT Service Delivery

Jordanstown

01D10

+44 28 9036 6996

s.doey@ulster.ac.uk

Daniel Farren

ICT Technical Support Co-ordinator

ICT Service Centre

Magee

ME105

+44 28 7167 5248

db.farren@ulster.ac.uk

Andy Goodall

User Support Executive Assistant

ICT Service Centre

Jordanstown

01K01

+44 28 9036 6259

a.goodall@ulster.ac.uk

Christopher Hamill

Digital Skills Training and Project Officer

ICT Service Delivery

Jordanstown

15G09

+44 28 9036 8744

c.hamill@ulster.ac.uk

Keith Hamilton

User Support Executive Assistant

ICT Service Centre

Jordanstown

01K01

+44 28 9536 7107

k.hamilton@ulster.ac.uk

Sarena Hickey

User Support Executive Assistant

ICT Service Centre

Magee

ME105

+44 28 7167 5075

s.hickey@ulster.ac.uk

Kevin Kelly

ICT Technical Support Co-ordinator

ICT Service Centre

Coleraine

F145

+44 28 7012 3624

kj.kelly@ulster.ac.uk

Keith Livingston

Project Officer (Information Process) Analyst

ICT Service Delivery

Jordanstown

17J12

+44 28 9036 8470

sdk.livingston@ulster.ac.uk

Dr Kenneth McCartan

Project Officer (Educational Technologies) Analyst

ICT Service Delivery

Jordanstown

14G13

+44 28 9036 8231

kg.mccartan@ulster.ac.uk

John McCartney

ICT Technical Services Co-ordinator

ICT Service Delivery

Magee

ME202

+44 28 7167 5363

jd.mccartney@ulster.ac.uk

Ruth McGuigan

ICT Technical Support Co-ordinator

ICT Service Centre

Coleraine

F145

+44 28 7012 4052

re.mcguigan@ulster.ac.uk

Stuart McKenzie

User Support Executive Assistant

ICT Service Centre

Coleraine

F145

+44 28 7012 3990

sj.mckenzie@ulster.ac.uk

Sean Pemberton

ICT Technical Services Co-ordinator

ICT Service Delivery

Magee

ME203

+44 28 7167 5361

sc.pemberton@ulster.ac.uk

Robert Reid

Technical Services Co-ordinator

ICT Service Delivery

Jordanstown

01D10

+44 28 9036 6961

rr.reid@ulster.ac.uk

Richard Reid

Technical Services Co-ordinator

ICT Service Delivery

Coleraine

X052

+44 28 7012 4010

ra.reid@ulster.ac.uk

Jonathan Striem

ICT Technical Services Co-ordinator

ICT Service Delivery

Magee

ME203

+44 28 7167 5343

j.striem@ulster.ac.uk

Alan Wilcox

ICT Technical Support Co-ordinator

ICT Service Centre

Jordanstown

01K01

+44 28 9036 8475

wa.wilcox@ulster.ac.uk