Language Policy

Dr Gazzola is leading the research on institutional bilingualism and managing multilingualism in public administration


Language policy plays an important role in the administration and delivery of public services, especially in jurisdictions with linguistically diverse and multi-ethnic communities. Access to bilingual public services is considered a basic right where linguistic minorities are present. To create equality and inclusiveness, policymakers must take language reforms in the administration of public services seriously. The Centre for Public Administration is an international leader in research on language policy. Within the Centre, Dr Michele Gazzola is working on two major research projects that have both global and local impact.

Institutional bilingualism in the ethnically mixed areas in Slovenia

Dr Michele Gazzola is currently involved in two research projects. The first project is “Institutional bilingualism in the ethnically mixed areas in Slovenia: evaluation of bilingualism bonus programme”, funded by the Slovenian Research Agency (ARRS - Javna agencija za raziskovalno dejavnost Republike Slovenije) and led by the Institute for Ethnic Studies in Ljubljana. The project is conducted from 2018 to 2021, with a budget of about €250,000. It deals with the reform of the public administration in two regions in Slovenia where linguistic minorities are entitled to get bilingual public services.

Managing multilingualism in the public administration

Dr Michele Gazzola is also researching multilingualism in the public sector as part of a project entitled: “Managing multilingualism in the public administration” and it is funded by the German Academic Exchanges Service (Deutscher akademischer austauschdienst - DAAD). It a pilot project of three months in co-operation with the University of Ottawa in Canada, and it studies in a comparative perspective selected aspects of the language policy in the federal public administration in Canada and Switzerland.