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As part of our efforts to improve our services and support, ICT Customer Services conducts an annual Staff Survey to gauge opinions and establish feedback from our staff.

This survey gives you the chance to tell us what we are doing well and what we need to improve. Feedback will be used for development and to identify potential opportunities for the year ahead on how we can best support staff which we will outline in our report in the new year.

Due to COVID this annual survey was paused, however our 2022 IT Satisfaction survey was completed in December 2022 and a report of our findings will be available soon.

Thanks to all staff for taking the time to provide valuable feedback to us.

If you have any queries or further suggestions, please contact Ann McSherry (, Head of ICT Customer Services and Support.

Below, you will find all annual reports to date.

All annual reports
Academic Year Full Report
20192019 Staff Survey Findings
20182018 Staff Survey Findings
2017 N/A
20162016 Staff Survey Findings