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As part of our efforts to improve our services and support, ICT Customer Services conducts an annual Staff Survey to gauge opinions and establish feedback from our staff. Due to COVID this annual survey was paused, however our 2022 IT Satisfaction survey is now live.

This survey gives you the chance to tell us what we are doing well and what we need to improve. Feedback will be used for development and to identify potential opportunities for the year ahead on how we can best support staff which we will outline in our report in the new year.

Thanks to all staff for taking the time to provide valuable feedback to us.

Using the link below, please take five minutes to have your say and be in with a chance to win a £100 Amazon voucher which may help with some Christmas purchases.  The survey will close on Wednesday 14 December 2022.

Digital Services: IT Satisfaction Survey

If you have any queries or further suggestions, please contact Ann McSherry (, Head of ICT Customer Services and Support.

Below, you will find all annual reports to date.

All annual reports
Academic Year Full Report
2018-19 2019 Staff Survey Findings
2017-18 2018 Staff Survey Findings
2016-17 N/A
2015-16 2016 Staff Survey Findings

Thanks to all staff for completing the survey and providing valuable feedback.

If you have any queries or further suggestions, please contact Nicola Kirkpatrick (, ICT Customer Services Manager.