ISD Services for Students

All of our facilities and services are provided to assist you with your studies.

The Digital Experience

These webpages are designed to enable all students, whether full-time, part-time or distance learners, to get started using Ulster University's information resources.

We hope that you will make full use of our Library, ICT and Reprographic services during your time at the University.

All of our facilities and services are provided to assist you with your studies.

Please help us to continue to maintain our high standards of service by passing on any comments or suggestions for improvements.

We are here to help, so whatever you need to know about our facilities, just ask any member of Information Services or contact the Service Desk.

Contact the Service Desk

In addition to core working hours, extended support is available from 5pm to 9am Weekdays, 24-hour Weekends, Bank Holidays and all year round.

In this section

Getting Started

Our guide to user of information services for students.

Technology for online learning

Here you will find technology recommendations for accessing Ulster systems to support your study in a blended learning environment.

Computing Facilities

Information Services is responsible for the management of over 1600 centrally supported PC systems in Laboratory, Library Open Access Areas and Teaching Rooms across all University campuses.

Library Resources

There are Library services to help you on each campus and e-resources available 24 hours per day online.


Printing services available to students at the University.

Software Downloads and Offers

A range of products are available to current students.

Student Portal

The Student Portal provides easy access to your customisable and personal online services.

Wireless Services

University wireless services and setup guides.

Blackboard Learn

Blackboard Learn (also known as BB Learn) is the University's virtual learning environment.


Password information for use of University services.


The University, in co-operation with Microsoft, provides a web-based email service to all students.

Registration, Examinations and Graduation

Finding information on registration, examinations and graduation via the student portal.

Banner - Student Information System

A database of student records and information maintained by Ulster University.


OneDrive provides 1TB of free online cloud storage (part of Microsoft Office 365 environment).

Student Hubs

Student Hubs, also known as social learning environments, are available across campuses and are popular with staff and students.

Student IT Satisfaction Survey

As part of our efforts to improve our services and support, ICT Customer Services conduct an annual Student Survey.

Video Library

Video clips providing walk through of some of the main IT services provided to students