Video Library

Video clips providing walk through of some of the main IT services provided to students

Welcome to our Video Library, which contains short 'walk through' videos of some of the main IT services we provide to students.

Banner - Student Information System

This clip will show you how to access your Banner Student Record through the Student Portal where you can find information relating to your studies, such as your email address and initial network password.

You can also check your registration status (which affects your access to Blackboard).

If you don't know your log in credentials for the Student Portal, please visit the Banner - Student Information System page for advice.

Network Password

Using the Password Kiosks or the Online Password Changer to reset your network password.

This password is  used to access services such as Portal, Email, eduroam WiFi and Student Workstations.

Student Portal

Accessing the Portal, with a walk through of the main services and information online for students.

This includes the Student Administration, Library & IT and free software sections.

Office 365 Student Email

Using O365 via the web browser, and an overview of how to configure your student email to use via an email client or smart device.

Software Downloads - Microsoft 365 Apps for enterprise

Using your Ulster University email credentials to download a free copy of Microsoft 365 Apps onto your personal device(s).


An introduction on how to use Blackboard Learn by the Office for Digital Learning (ODL). ODL have also created a number of contextual support videos within the Blackboard Wiki, and support videos are also embedded within various Blackboard courses.