Digital Services support teaching and learning throughout the University by providing AV/Media Technologies in centrally bookable spaces throughout our four campuses.
Over 80% of the rooms we support have fixed facilities; we can provide portable AV/Media equipment to the remainder ensuring their setup adheres to health and safety regulations.
Learning spaces have, as a minimum:
- Data Projector or Display Screen
- Fixed pc with access to teaching technologies including Panopto and Vevox
- HDMI for connection of laptops
- Control panel to switch input and control audio playback levels
- Audio playback through ceiling speakers or in-built within screens
- Wireless keyboard and mouse for added flexibility
Please note fixed microphones for audio amplification and secondary microphones for Audio Capture are available as default in larger spaces only. Please refer to our Fixed IT and audiovisual equipment list to find rooms with Audio amplification microphones and Audio Capture microphones.
If you are timetabled in to a centrally supported space which has no fixed equipment, or you think you may need assistance in using the technologies within the space you have been timetabled in, please complete an AV Equipment/Technical Support booking form.
You should refer to the Fixed IT and audiovisual equipment to find what equipment is already in each room before making any request for portable equipment. Please give as much notice as possible to ensure we can accomodate your booking.
The form can be found by logging into the Unidesk Self Service Portal via the link in the blue button below, using your staff email address and network password.
Select "Audio Visual Services" tile, and click on "AV Equipment/Technical Support booking" form.
If you would like to find out more about the av technologies in any of the spaces, or have questions, please contact the Service Desk.
To help you gain confidence in the use of AV technologies, Digital Services offer tailored training which can be arranged for staff on a one-to-one, or group basis, by contacting DigitalSkills@ulster.ac.uk at any time throughout the year. We also offer regular training events which are often promoted via global mail shot and Twitter @UlsterUniDS
For a general overview of the technology within teaching rooms please refer to the guides below.
Teaching room technology guides
- General Classroom technology overview (Download Classroom Technology DF)
- Lumens ladibug visualiser quick guide
- Wolfvision Visualiser demo video
- Mersive Solstice Demo
- Touch Screen Controller Guide
How to obtain help
How to contact the Service Desk
You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.
Service Desk Hours
Semester 1 and 2
Monday - Friday 8am - 8pm
Saturday – Sunday 1pm – 5pm
All other times except extended closure
Monday - Thursday 8am - 5pm
Friday 8am - 4pm
Extended Closure - Easter and Christmas Holidays
There is no cost associated with the AV/Media loans service in support of teaching and learning.
If equipment and/or support is required for an external event or conference, charges will be incurred, see separate catalogue entry on Event Support.
All staff of the University
ICT Customer Services