Page content

Ulster University uses Blackboard Ultra to host their online learning materials. Each module in your course will have an online version in Blackboard Ultra.

The Centre for Digital Learning Enhancement (CDLE) team provides online guides and a helpdesk to support you with your digital learning needs.

Blackboard online support for students

CDLE have created a range of how-to guides at Student Blackboard Support to help you to get the best out of your online learning.

Student Blackboard Support image

Student Blackboard Support

Online guides for the best Blackboard learning experience.

Student Blackboard Support
Getting started with online learning image

Getting started with online learning

Essential Blackboard info for new students.

Getting started with Online learning
Troubleshooting your online learning image

Troubleshooting your online learning

Try our troubleshooting page for common Blackboard issues.

Troubleshooting your online learning

Digital Services Helpdesk

Digital Services support the technical infrastructure for online learning and provides technical support for student email, password management, Student portal, Eduroam wifi, hardware, software, and student printing facilities.

Blackboard helpdesk

Contact the Blackboard helpdesk if you are having issues with assignments or learning materials etc. within the Blackboard learning environment.

  • NB For technical problems such as logging in and password issues, please contact Digital Services (see above).

For issues within Blackboard, you can:

Contacting the helpdesk

When contacting Blackboard helpdesk, to speed up our support, please state:

  • your name, B-number (e.g. Johnny Smith B00123456)
  • module code & CRN e.g. BMS859 & 64404
  • ulster email address e.g. smith-j3@ulster.ac.uk (contact Digital Services if you don’t know your ulster email)
  • name of item e.g. Turnitin dropbox -Coursework 1 Scientific paper
  • description of problemand screenshots (on a PC use PrintScreen and on a Mac Cmd + Shift + 5)