Getting help
If you have an issue or query, Information Services offers support in a number of ways:
- Customers should, in the first instance, make use of the UniDesk Self-Service Portal, which provides a self-help Knowledge Base and the ability to self-log calls (note: calls logged via the Self-Service Portal are dealt with during University core hours only). Access to the UniDesk Self-Service Portal is via our main Service Desk page.
- The most common queries by students and staff are shown below in the FAQs.
- View the wide range of online guides and training materials, including short tutorial videos, in our Self Help area.
- The ISD Service Catalogue is a great place to locate information about our services.
- If you are on campus, you may visit the Information Point in the Library and speak to a member of staff.
- For help finding information on the ISD website, try our A to Z.
- If your problem is with your Faculty PC, you must first contact your faculty technician.
- Contact the Service Desk.
Frequently Asked Questions (FAQs) (A-Z)
Student Applications and Enrolment
Administrative Systems
Blackboard Learn (The University Virtual Learning Environment)
- After Online Enrolment when do I get access to Blackboard Learn?
- I cannot login to Blackboard Learn what can I do?
- How can I find out more about Blackboard Learn?
- I have a problem with Blackboard Learn what should I do?
- Who can I contact about Blackboard Learn?
eduroam
- Staff/Student - I've configured my device but still can't connect
- Staff/Student - My eduroam connection was working but will not connect now
- Staff - How can I manage my Mail Quota?
- Staff - How many recipients am I allowed per email?
- Staff - What is the maximum file size for an attachment?
- Staff - How do I Add a Delegate Mailbox to Outlook 2010?
- Staff - Features of Outlook Web App (OWA)
- Staff - I am leaving the University, so can I retain my email for a period of time?
- How can I manage my Email Quarantine and Junk Mail settings?
- Where can I find security advice regarding my University email account?
- Student - How do I connect my Office 365 account to my Smartphone or Email Client?
- Student - Can I automatically redirect my Office 365 emails to a personally owned email address?
- Student - I am a leaver, how do I access my email account?
- Student - How do I migrate my Office 365 email and OneDrive content from my old address to my new one?
Equipment
- How do I connect my laptop to the University wireless network?
- How do I find out about TurningPoint, the audience response system?
- How do I book audiovisual equipment?
- Where can I find help in the use of audiovisual equipment?
- How do I report a Fault on my faculty PC?
- How can I find out about Health & Safety when using my PC?
- How do I find out about configuring an iPhone?
- How do I buy a computer or printer?
- How do I dispose of computer equipment?
- What can I do about printing problems in Student IT laboratories?
Examination Results
File Management
- Student - Where do I save my files?
- What is file share?
- I am a postgraduate student, how do I get access to file share?
- How do I map a network drive to access a fileshare?
Supported Staff Environment (SSE)
Mobile Devices
- Staff - iOS (iPhone and iPad) User Guide
- Staff - Why has my iPhone/iPad stopped connecting to Staff Wi-Fi or Email?
- Staff - How do I request a Remote Wipe of my Mobile Device?
- Student - Mobile Device configuration of Office 365
- Student - How do I install Office 365 to my laptop or desktop?
- Staff - Android User Guide
- Staff - Why has my Android stopped connecting to eduroam Wi-Fi or Email?
Network
Passwords
- How do I obtain my Staff Active Directory Account information?
- How do I change my Staff Network Password?
- After Online Enrolment where do I get my student account details?
- How do I change me Student Network password?
Portal
Security
OneDrive
Software
- Student - Where can I download software such as SPSS, McAfee anti-virus etc?
- Staff - How do I obtain software for my University computer?
- Staff - How do I obtain software for home use?
- What software is installed on University PCs?
- How do I arrange for software to be installed in a computer laboratory?
Teaching Rooms
- How do I book audiovisual equipment?
- Where can I find help in the use of audiovisual equipment?
- What is the login process within the Student IT laboratories?
- How do I login to the teaching room PC?
- I am unable to get data projector to work what should I do?
- What can I do if I have a laptop connection problem in a teaching room?
- I have received an error message when using teaching room PC.
- How do I display data from PC or laptop?
- How do I play a DVD on a fixed player in teaching rooms?
Telephone Services
User Accounts
- What is the difference between a visitor and an associate user account?
- How do I request an associate or visitor account?
- Why have I received a message that my Student Account is disabled?
Video Conferencing
- How do I schedule a video conference?
- What video conference support is available?
- How do I join a video conference?
Wireless
UniDesk
The Service Desk is ISD's focal point for customer support enquiries.
Self help
Information Services offer a wide range of training materials and online guides.
Information points
Information Points are located in the Library at each campus.
Service desk
Support enquiries regarding any aspect of services and facilities provided by the department.
Frequently Asked Questions (FAQ)
FAQs including email, setting up devices and security.