Getting help
If you have an issue or query, Information Services offers support in a number of ways.
If you have an issue or query, Information Services offers support in a number of ways:
- Customers should, in the first instance, make use of the UniDesk Self-Service Portal, which provides a self-help Knowledge Base and the ability to self-log calls (note: calls logged via the Self-Service Portal are dealt with during University core hours only). Access to the UniDesk Self-Service Portal is via our main Service Desk page.
- The most common queries by students and staff are shown below in the FAQs.
- View the wide range of online guides and training materials, including short tutorial videos, in our Self Help area.
- The ISD Service Catalogue is a great place to locate information about our services.
- If you are on campus, you may visit the Information Point in the Library and speak to a member of staff.
- For help finding information on the ISD website, try our A to Z.
- If your problem is with your Faculty PC, you must first contact your faculty technician.
- Contact the Service Desk.
Frequently Asked Questions (FAQs) (A-Z)
Student Applications and Enrolment
Administrative Systems
Blackboard Learn (The University Virtual Learning Environment)
- After Online Enrolment when do I get access to Blackboard Learn?
- I cannot login to Blackboard Learn what can I do?
- How can I find out more about Blackboard Learn?
- I have a problem with Blackboard Learn what should I do?
- Who can I contact about Blackboard Learn?
eduroam
- Staff/Student - I've configured my device but still can't connect
- Staff/Student - My eduroam connection was working but will not connect now
- Staff - How many recipients am I allowed per email?
- Staff - What is the maximum file size for an attachment?
- Staff - How do I Add a Delegate Mailbox to Outlook 2010?
- Staff - I am leaving the University, so can I retain my email for a period of time?
- How can I manage my Email Quarantine and Junk Mail settings?
- Where can I find security advice regarding my University email account?
- Student - How do I connect my Office 365 account to my Smartphone or Email Client?
- Student - Can I automatically redirect my Office 365 emails to a personally owned email address?
- Student - I am a leaver, how do I access my email account?
- Student - How do I migrate my Office 365 email and OneDrive content from my old address to my new one?
Equipment
- How do I connect my laptop to the University wireless network?
- How do I find out about TurningPoint, the audience response system?
- How do I book audiovisual equipment?
- Where can I find help in the use of audiovisual equipment?
- How do I report a Fault on my faculty PC?
- How can I find out about Health & Safety when using my PC?
- How do I find out about configuring an iPhone?
- How do I buy a computer or printer?
- How do I dispose of computer equipment?
- What can I do about printing problems in Student IT laboratories?
Examination Results
File Management
- Student - Where do I save my files?
- What is file share?
- I am a postgraduate student, how do I get access to file share?
- How do I map a network drive to access a fileshare?
Supported Staff Environment (SSE)
Mobile Devices
Network
Passwords
- How do I obtain my Staff Active Directory Account information?
- How do I change my Staff or Associate Staff Network Password?
- After Online Enrolment where do I get my student account details?
- How do I change me Student Network password?
Portal
Security
OneDrive
Software
- Student - Where can I download software such as SPSS, McAfee anti-virus etc?
- Staff - How do I obtain software for my University computer?
- Staff - How do I obtain software for home use?
- What software is installed on University PCs?
- How do I arrange for software to be installed in a computer laboratory?
Teaching Rooms
- How do I book audiovisual equipment?
- Where can I find help in the use of audiovisual equipment?
- What is the login process within the Student IT laboratories?
- How do I login to the teaching room PC?
- I am unable to get data projector to work what should I do?
- What can I do if I have a laptop connection problem in a teaching room?
- I have received an error message when using teaching room PC.
- How do I display data from PC or laptop?
Telephone Services
User Accounts
- What is the difference between a visitor and an associate user account?
- How do I request an associate or visitor account?
- Why have I received a message that my Student Account is disabled?
Video Conferencing
- How do I schedule a video conference?
- What video conference support is available?
- How do I join a video conference?