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Getting help

If you have an issue or query, Information Services offers support in a number of ways:

  • Customers should, in the first instance, make use of the UniDesk Self-Service Portal, which provides a self-help Knowledge Base and the ability to self-log calls (note: calls logged via the Self-Service Portal are dealt with during University core hours only). Access to the UniDesk Self-Service Portal is via our main Service Desk page.
  • The most common queries by students and staff are shown below in the FAQs.
  • View the wide range of online guides and training materials, including short tutorial videos, in our Self Help area.
  • The ISD Service Catalogue is a great place to locate information about our services.
  • If you are on campus, you may visit the Information Point in the Library and speak to a member of staff.
  • For help finding information on the ISD website, try our A to Z.
  • If your problem is with your Faculty PC, you must first contact your faculty technician.
  • Contact the Service Desk.

Frequently Asked Questions (FAQs)  (A-Z)

Student Applications and Enrolment

Administrative Systems

Blackboard Learn (The University Virtual Learning Environment)

eduroam

Email

Equipment

Examination Results

File Management

Supported Staff Environment (SSE)

Mobile Devices

Network

Passwords

Portal

Security

OneDrive

Software

Teaching Rooms

Telephone Services

User Accounts

Video Conferencing

Wireless

UniDesk

The Service Desk is ISD's focal point for customer support enquiries.

Self help

Information Services offer a wide range of training materials and online guides.

Information points

Information Points are located in the Library at each campus.

Service desk

Support enquiries regarding any aspect of services and facilities provided by the department.

Frequently Asked Questions (FAQ)

FAQs including email, setting up devices and security.