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Please note the following process and responsibilities regarding IT equipment for new and existing staff:
Equipment Requests
Once recruitment is complete, line managers are encouraged to email servicedesk@ulster.ac.uk with the following details to ensure setup of equipment is scheduled for the employee start date:
- Staff member's full name
- Start date
- Work location
- If it’s a new or existing role
- In case of existing role, name of previous postholder is required
Once received by Service Desk, this request will be escalated to the appropriate team and included in a scheduled New Staff IT Clinic
Digital Services can assist with purchase of equipment if line manager emails servicedesk@ulster.ac.uk advising on role, name, start date and campus.
Professional Services – Equipment Guidance
- New Post (new role): Standard IT equipment (laptop, single monitor, docking station, corded headset, keyboard, mouse) will be provided at no cost to the department, Digital Services will fund.
- Existing Post: Equipment from the previous post-holder will be reset and reissued - no new equipment will be provided.
- Non-standard laptop: If the role requires enhanced specifications (e.g. additional RAM, larger screen), the department must cover the cost.
- Special Circumstances (e.g. Occupational Health adjustments) or wireless headsets: Any additional equipment will also be funded by the department.
- Working from home arrangements: Digital Services will only supply equipment for on campus working, any additional equipment for WFH will be the responsibility of the department to procure and manage.
Faculties
Faculties are responsible for funding laptops for any new staff and refreshing existing IT equipment deemed end of life.
Staff Leavers
Line managers are responsible for ensuring all IT equipment is retrieved and stored securely when staff leave. Digital Services will handle wiping and redeploying devices to incoming staff.
