Student network accounts are created for all students studying on a course on one of the four main campuses, and are maintained in a single student directory service providing authenticated access to SITL desktop, wireless and online services such as Blackboard Learn, Library catalog, Athens and the Student online Portal.
In addition, students are allocated an Office 365 email account and associated OneDrive online data storage service. Students may use their accounts as long as they are registered for their course of study. Access is removed when they leave. Information for leavers can be found at the following page:
Network accounts are managed according to registration status and are created when students are eligible to enrol. During the account lifecycle, access is suspended in cases where there are Fees or disciplinary issues, but re-established once resolved.
A self service online password change facility is available for forgotten passwords, or if they simply wish to change it. Passwords may also be changed during logged in sessions at the SITL desktop, or via a kiosk situated at the campus Library.
This is based upon the Policy Implementation Framework
Student network account details are obtained during initial online enrolment and may also be accessed via the student kiosk.
How to obtain help
The Service Desk will provide support to those unable to avail of it through the Service Catalog Entry and self help resources
How to contact the Service Desk
You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.
Service Desk Hours
Semester 1 and 2
Monday - Friday 8am - 8pm
Saturday – Sunday 1pm – 5pm
All other times except extended closure
Monday - Thursday 8am - 5pm
Friday 8am - 4pm
Extended Closure - Easter and Christmas Holidays
Service Desk Metrics (KPI/SLA statement)
- Network accounts should be provisioned within one working day of first appearing as eligible students in student registry database for the current academic year
- Network accounts which are suspended will be re-activated within 3 hours once cause has been satisfactorily resolved
- Office 365 email accounts and OneDrive online storage will remain active, once provisioned. These services will remain active after students leave.
All students eligible to enrol on a course of study at one of the four main campuses.