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Service Description
Student network accounts are created for all students studying on a course on one of the four main campuses, and are maintained in a single student directory service providing authenticated access to SITL desktop, wireless and online services such as Blackboard Ultra, Library catalog, Athens and the Student online Portal.
In addition, students are allocated an Office 365 email account and associated OneDrive online data storage service. Students may use their accounts as long as they are registered for their course of study. Access is removed when they leave. Information for leavers can be found at the following page:
Network accounts are managed according to registration status and are created when students are eligible to enrol. During the account lifecycle, access is suspended in cases where there are Fees or disciplinary issues, but re-established once resolved.
A self service online password change facility is available for forgotten passwords, or if they simply wish to change it. Passwords may also be changed during logged in sessions at the SITL desktop, or via a kiosk situated at the campus Library.
This is based upon the Policy Implementation Framework
Business Process
Student network account details are obtained during initial online enrolment and may also be accessed via the student kiosk.
Supporting materials
FAQ
Frequently Asked Questions
When attempting login to the student network and you are notified that your student account has become disabled, it is due to various internal situations such as Unpaid Fees, or Leaver Status
Unpaid Fees
All fees must be paid by the due date, otherwise you risk having access to various IT and Library services disabled.
Students with unpaid tuition fees will be notified by email that their access to University IT and Library services is at risk. As per normal University practice, this email will be sent to the registered University email account - therefore, students are reminded that this account should be accessed regularly. Students with unpaid accommodation fees will be notified by email, via the email address registered on the Residential Services e-application system.
Students with unpaid examination resit fees should refer to their green Communication of Results form sent from their Course Director.
Students should resolve outstanding fee issues during this notification period, otherwise their account will be disabled. Accounts that have been disabled can be promptly re-activated, once the outstanding fees issue has been resolved.
| Reason for Hold | Solution |
|---|---|
| Outstanding Tuition Fee | Contact Fees Office Tel: 028 7012 4252 or fees@ulster.ac.uk |
| Outstanding Exam Resit Fee | Contact your campus Examinations Office (as follows): Jordanstown & Belfast Coleraine Derry~Londonderry |
| Outstanding Accommodation Fee | Coleraine Jordanstown Derry~Londonderry Or alternatively, you can pay online. |
Leaver Status
Students considered to be a 'Leaver' will also have their network account disabled at certain times during the academic year, as follows:
| Possible Reasons for Leaver Status | Solution |
|---|---|
| You may not have successfully completed online enrolment or you have been coded as an Early Leaver or have had your enrolment suspended for any reason* | Contact your campus Registry Office: Jordanstown & Belfast Coleraine Derry~Londonderry |
| You may not have been successful in completing your course | Contact your Course Director. Accounts will be disabled 5 weeks following application of an unsuccessful code |
| You have successfully completed your course | Accounts are normally disabled following winter graduation for all students who have completed in the academic year |
*if you return on the same or a different course, your account will be automatically re-activated
If you believe your Student Account has been disabled in error
If you cannot get logged into the student network (or any service using the same login details) and you believe that none of the above reasons apply, please contact either the relevant campus Information Point or the Service Desk
However, if you know you are a leaver or are on-hold correctly due to outstanding fees, please do not contact the Digital Services IT Service Desk requesting the account is manually re-enabled for any reason as this is not possible.
How to obtain help
The Service Desk will provide support to those unable to avail of it through the Service Catalog Entry and self help resources
How to contact the Service Desk
Live chat
You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.
Service Desk Hours
Opening Hours
Monday - Friday 8am - 8pm
Saturday – Sunday 1.30pm – 5pm
Extended Closure - Easter and Christmas Holidays
Service Desk Metrics (KPI/SLA statement)
Network accounts should be provisioned within one working day of first appearing as eligible students in student registry database for the current academic year.
Network accounts which are suspended will be re-activated within 3 hours once cause has been satisfactorily resolved.
Eligibility
All students eligible to enrol on a course of study at one of the four main campuses.
Service Owner
ICT Infrastructure
