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Self Help Training Resources

Information Services offer a wide range of training materials and online guides.

Service Description

Information Services offer a wide range of training materials and online guides to assist you with much of the software you will encounter within your student environment or the Supported Staff Environment. There are three key sources of training materials:

Business Process

The materials on the Self-Help section of this website, including short tutorial videos, are available to all and require no login. Please note that many of the documents are in PDF format and will require Adobe Acrobat Reader to view them.

Those on the UniDesk Self-Service Portal  can be accessed using your University staff email address and your associated network password.

The Lynda.com materials on the Training Portal are available to University staff and can be accessed using your University staff email address and network password. Some University-specific materials, such as the Skype for Business Video Tutorials have no access restrictions.

Supporting Materials

The Self Help area on this website has Frequently Asked Questions (FAQs) on a wide range of topics including:

  • Student Applications and Enrolment
  • Administrative Systems such as RAD and e5
  • Online services such as Blackboard, eduroam and email
  • Password and online security guidance

Resources in the UniDesk Self-Service Portal include guides on:

  • Guidance on staff, student, associate and visitor accounts
  • The global mailshot service
  • Office 2016
  • Windows Operating Systems
  • SPSS

Members of staff at the University can use the Training Portal to have full access to the online training materials published by Lynda.com as well as University-specific materials. There are links to Lynda.com courses curated by Information Services and Staff Development and guidance on accessing the Lynda.com website.

How to obtain help

Contact the ISD Service Desk.

Eligibility

Staff and students can use this service.

Lynda.com is available to staff.

Service Owner

ICT Customer Services