Agent Quality Framework

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Ulster University is committed to the UK Agent Quality Framework (AQF) and pledge to create and maintain the highest standards of agent management, ensuring the UK remains leading study destination for international students.

We have recently signed a pledge with the British Universities' International Liaison Association and the British Council, which declares that we are committed to:

Empowering student choice and enabling informed decision making
Ensuring good agent governance and professionalism
Promoting ethical agent practices, professional knowledge and competency
Increasing transparency and accountability

Students can read more about working with Educational Agents in the Student Guide to Choosing an Education Agent.

If you have any questions, please contact agents@ulster.ac.uk.

View our list of active agents to find a trusted representative in your region:

East Asia

AAS Education Consultancy Limited
AEMG
AH & Z Associates Ltd
Amber Education Holding Limited
Australia Education Management Group
Beijing Total Education International Co. Ltd.
Bright Can-Achieve Limited
British United Education Services Ltd
Cialfo PTE Ltd
Education Tower Ltd (previously known as BEO Ltd)
Elite-edu International & Consulting Co,.Ltd
Global Education Alliance Ltd
Golden Arrow
Guide to Excellence Education Consulting Co. Ltd
HKIES Overseas Education Centre
Hong Kong Education Web Ltd
IBay Education & Technology Co. Ltd
IEG Holdings Hongkong Limited
IEG Hong Kong Ltd
Index Education Services
Inquota Education Services (IES)
JJL International Education Exchange Promotion Ltd
Kappa Worldwide Ltd T/A Uni Edwise
Liu Cheng International Group Limited
Mingrui Education Science and Technology Co Ltd
Nanjing Wanta Education and Consultancy
Oh Study Education
Overseas Education.sg Pte Ltd
Oxbridge Holdings, Inc.
Shenyang Leader Education Consulting Inc
Study International UK Ltd (SI-UK)
theRightU
UKEAS Worldwide (trading as Intake Education)
UKEC - United Kingdom Education Centre
Wiseway Global Co. Ltd

Middle East and Africa

Acceptix educational consultancy services co.
Active Mind Educational Consultancy
AH & Z Associates Ltd
Al Alham Higher Education Services
Azent Education DMCC
Bacobs and New Generations Ltd
BESA Group - British Educational Services Group
Bridges to Knowledge General Trading Company
Creaticks Consultancy
Crossing the Bridge
Dior Education Consultancy Limited
E N Education Group Ltd
Easy Apply Education Consultancy
EduGlobe Limited (Education Global)
EduSmart International Ltd
Elebda’a
Elle Jacobs Consulting
Global Study UK
Higher Education Consultants (HEC-UK)
Higher Study Pvt Nigeria Ltd
INDEX - Career & Education Advisory Service
International Education Office (IEO)
International Student Services
Jestone Education
Le Niveau Consult
MF Gulf Student Recruitment Ltd
MOD Education
Qobolak
Sable International
Study Across Globe
Study International UK Ltd (SI-UK)
Studylight Education Ltd
Studylink Abroad
Sunfol Educational Consultancy Limited
Talib Consultancy (UK) Ltd (TCL Global)
TG Marchnata Enterprises
The International Group for Educational Consultancy (IGEC)
Travel Round the Globe (TRTG Limited)
UKEAS Worldwide (trading as Intake Education)
UKUni
Uni Connect Education Ltd – University Connect UK
Waqas Education Consultants
Wellspring School Support System
WIN Education
Study International UK Ltd (SI-UK)

North America

Across the Pond
Barclay Educational
Student Solutions Educational Services Ltd
Study International UK Ltd (SI-UK)
UKEAS Worldwide

South and South East Asia

(PT) Optima Educational Services
UKEAS Worldwide (trading as Intake Education)
ABN Overseas Education Pvt Ltd
Across the Globe Consultancy (Pvt) Ltd
AECC Global (Australia Education Victoria Pty ta AECC)
ALFALINK
Annax Consultants
Azent Education DMCC
BitTRACK Consultants Pvt Ltd
Book Uni Ltd
Bradford Education Consultancy P. Ltd
Bridge and Gate Education Consultants
Brookline Consult
Careers O'Clock
Contacts International
Counsellor Overseas Education
Creaticks Consultancy
Doorway to Success (DTS)
Dunya Consultants
E N Global Education Ltd
Edify Consulting
Edubridge
Education Link
Education Matters
EDUWORLD (PT EDUCARE INTERNATIONAL)
Edwise
Envision Overseas Education Consultants LLP
FES Higher Education Consultants Pvt Ltd
Fragomen Immigration Services India Pvt. Ltd.
GeeBee (Leap) Education Pvt Ltd
Global Education (Globe Ed)
Global Education Network
Global Opportunities Private Limited
Global Reach
Gohata
Goldengate - (PT) Pendidikan Goldengate Utama
Graduate Studio Counseling Center
Guidance Plus
Higher Education Consultants (HEC-UK)
HR Consultants Pvt Limited
HS Consultants Private Ltd
ICAN Education Consultant (PT Info Cemerlang Andal Nusa)
IDP Education
INDEX - Career & Education Advisory Service
Influx
International Education Network (IEN)
International Education Office (IEO)
International Group of Education LTD (IGE)
International Skill Development Corporation (ISDC)
Interstudy Education Consultants Sdn. Bhd.
Jack Study
JNS Education Consultant
KIEC Pvt Ltd
Kings Cornerstone International College Pvt Ltd.
KnN Consultants
Leverage Edu
Makbroads International
Neuron Educare Limited
Nirmala International Studies
Off campus consulting
Paragon Overseas Education
Pathfinders International Education Pvt. Ltd
Pinnacle Consultancy Group
Prezlaan Consultancy Services
Royal Vision Education Counseling (PVT) Ltd
S’Chambers Overseas Education Consultants
SAAC Education Abroad
Santa Monica Study Abroad
Shiksha
SPiE Overseas/SPiE Overseas Education Consultants
Student Connect
Study International UK Ltd (SI-UK)
Talib Consultancy (UK) Ltd (TCL Global)
The Calibres (FZC)
The Chopras Global Holdings PTE Limited
The IEIS Education Group Ltd
The Mentor Circle
UKEAS Worldwide (trading as Intake Education)
Ultimate Educational Solutions PVT Limited
Unilocus
Universal Migration
Universal Students’ Consultancy
Valmiki Group
Vicpak Consultancy Services

Western Asia

Academix Study Abroad Services
Edcon Consultancy
First Edu Mate (Ogrenim Dostu Egitim Hizmetleri Danismanlik Turizm Organizasyon ve Tic. Ltd. Sti)
Kappa Worldwide Ltd T/A Uni Edwise
UKUni
Study International UK Ltd (SI-UK)
UKEAS Worldwide

Our Commitment

Ulster University is committed to ensuring students are effectively supported by our trusted partners.

For more information about representatives in your region contact us at gret@ulster.ac.uk.

Our Complaints Process

Recruitment Partner, Educational Advisor, Counsellor and Agent Complaints Process

As a signatory to the UK Agent Quality Framework (AQF), Ulster University is committed to ensuring that our relationships with recruitment partners (educational advisers, counsellors, and agents), applicants, and the University are fair, transparent, and professional.

We recognise that, on occasion, students, applicants, offer holders, or parents/guardians (“Complainants”) may wish to raise concerns about the recruitment partner who supported them during their application journey. This could include dissatisfaction with the service received or feeling that important information provided was unclear, inadequate, or misleading.

If this happens, you can use the procedure below to raise your concerns.

How to make a complaint

Please provide as much detail as possible to help us investigate your complaint. Include:

A clear description of the problem
What you would like to happen as a resolution
Any relevant supporting information, such as copies of correspondence, reference numbers, and the dates/times of any communications

Email your complaint to: gret@ulster.ac.uk

How we handle your complaint

Ulster University takes all complaints seriously and will aim to handle them promptly, fairly, and consistently.

Response timescale:

Once we receive your complaint, it will be referred to an appropriate member of staff for investigation.
We will aim to respond in writing or by telephone within 20 working days of receiving your complaint.
If a full response cannot be provided within this timeframe, we will let you know, explain the reason for the delay, and give an estimated timescale for the final reply.