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Service Description

IP addresses are used to uniquely identify computers on a network. Every computer or networked device must use a different network address.

Within the University DHCP (Dynamic Host Configuration Protocol) is used to automatically allocate IP addresses to connected computers and network devices.

Due to the nature of how DHCP works some devices may get a different IP address each time they connect to the network.

For most PC users this is not an issue. However for appliances which provide a service, for example web servers, printers etc. a fixed IP address should be used instead of DHCP.

This will ensure that the service uses the same contactable IP address all the time.

If you are providing a service that requires the use of a fixed IP address you can request a fixed IP address via the Service Desk

Business Process

  • Contact Service Desk.
  • Service Desk will forward request to appropriate member of campus Network Team.
  • Network Team member will contact staff to allocate fixed IP address and agree DNS name.

How to obtain help

How to contact the Service Desk

You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.

Service Desk Hours

Opening Hours

Monday - Friday 8am - 8pm
Saturday – Sunday 1.30pm – 5pm

Extended Closure - Easter and Christmas Holidays

Service Metrics (KPI/SLA statement)

To allocate a fixed IP address within one working day of referral from Service Desk.


Any staff or postgraduate student working for the University

Service Owner

Network Team