Below is some important and useful information about 123 York Street


You can find an ATM at Ulster university or York Gate shopping centre.

Building General Manager

Your building General manager is Ms Donna Tuthill. Donna’s office is on the ground floor adjacent to reception. Reception is open from 8am – 10pm Monday-Sunday to deal with maintenance requests, mail, and lost keys.

If you need to contact Donna phone 028 9557 5999 or email

Car Parking

There are several parking options available for you to use in Belfast city centre. Further details are provided on the carparks website.

There is a pay and display across the street from us at 123, the hourly rate is roughly £0.50 per hour for short term parking.

St Anne’s square offer subscription parking.

St Anne's Square Parking


You are responsible for cleaning your bedroom.

Cleaning equipment is available at reception for a £5 deposit which will be returned to you on return of the equipment.

Inspections of kitchens will be carried out monthly to ensure you have comfortable, safe use of kitchens.

A member of the cleaning team will clean your kitchen once a week. They will not be able to move personal items and will clean around items where possible.

Kitchens should be kept clean and tidy, with all items washed and put away after use, cleaning staff will not be able to clean the kitchen if there are dirty dishes left in sinks and on worktops.

No cleaning is carried out in studios or two-person self-contained flats, but they are inspected regularly to ensure that proper hygiene standards are maintained.


Closed circuit television cameras monitor 123 York Street 24/7 basis.

Emergency Phones

An emergency telephone please call our Duty phone on 07856415500. A team member on site will be carrying this phone at all times.

Fire Safety

On hearing an alarm (continuous sounding for more than 30 seconds), you should follow the “Fire/ Emergency Procedure” as set out on the blue and white notice in your apartment.

If you encounter a fire, no matter how small, you should also follow this procedure.

The alarms are routinely tested every Monday around 2pm, so don’t panic.

First Aid

Most of our team have received basic training in first aid. For minor incidents call our duty phone on 07856415500.

For emergencies call 999.  All injuries and incidents must be reported to onsite team member.

Guests & visitors

We are delighted to welcome all guests to 123 York Street, for everyone’s comfort we ask you to follow house rules on guests.

  • You must physically greet your guest at reception and sign them in and out when they enter and exit the building.
  • Refer to our Residents Terms and Conditions

Getting about

Contact details for some local resources:

Heating and Hot Water

You benefit from instant hot water & air conditioning heating and cooling controls in your room.

Light Bulbs

Please report any faulty lights to reception between the hours of 8am - 10pm. Do NOT attempt to replace bulbs yourself, as they are specialised fittings.

Maintenance & Cleaning

Residential services and facilities services employ a team of staff to carry out maintenance and cleaning of all residential areas on campus, you will see your maintenance team and cleaners out and about on a regular basis.

A full walk of the building and all corridors are carried out daily to ensure your comfort and safety, paying particular attention to fire safety and health & safety.

Postal Address

Your postal address will be:

First name Family name

Apt/room number

123 York Street


BT15 1AS

Post & Parcels

Your post will be delivered to your post box either on the ground or 1st floor.  Larger parcels will be kept behind reception for a maximum of 1 month. Parcels will be available for pick up from 8am – 10pm.

You will be issued with1 post box key when you arrive.

Please always keep these safe, if you lose or break a key you will be charged for a replacement.

£30 for a post box key.

Post Office

Inside York Gate shopping centre

York Gate shopping centre post office Google map


For non-emergency please contact the police on 101 or for emergencies on 999

Repairs & Maintenance

Do not try and fix or repair any maintenance issues, we have a dedicated team on site to deal with any problems.

If you have or noticed anything that has been damaged or broken please report it to reception or our maintenance department immediately. Do not try and repair anything yourself please.

We will always do our very best to repair any damages without cost. If we are unable to repair the damage you and your apartment will be responsible for any charges or replacements.

Repairs of an emergency nature should be reported to the front desk team immediately or phone our duty phone on 07856415500.

For routine maintenance please contact reception and a member of our facilities team will be available Monday – Friday (9am – 4pm) only.

Resident Assistants (RAs)

Your Resident Assistants are listed below along with the flats for which they are responsible. They are fellow students whose role is to help you adjust to living in such a large residential setting.

They provide peer support and guidance on a range of issues and can signpost you to the appropriate services available.

They also deal with minor disputes and any minor incidents of anti-social behaviour initially on an informal basis.

Your RAs will organise social activities through the ResLife programme and give you important information about all aspects of campus facilities.

They are on duty when the office is closed over evenings, weekends and holidays.

If you need to contact them please call the duty mobile Tel:

Residential Life Manager

Your ResLife Manager is Mrs Glenda Campbell, please feel free to contact her via email if you have any questions.

Email Glenda at

Residential Services Office

The Residential Services Office is located in Block 5, Dalriada Student Village, Jordanstown. The office staff are available from 9:30am to 4:30pm (Mon - Thu) and from 9:30am to 3:30pm (Fri).

Please speak to them if you wish to discuss your residential fees.


Room Access

From time to time, we will require access to your bedroom & or apartment for routine maintenance checks.

You will be given a 7 days notice but in the event of an emergency we may need to access your room without notice.

You do not need to be there but of course can be if you wish.


Please make sure that all your kitchen rubbish is placed in the kitchen bins. Do not use these bins for dry household rubbish (e.g. paper, packaging, clothing), which you and your flat mates will be responsible for disposing to the bin store.

Our bin store is located on the ground floor behind reception and through the bike store.

When disposing of rubbish to the bin store bins, make sure that you put your rubbish INSIDE the bin, not beside it.

You have been provided with 3 recycling bins & a food waste bin.

Please do NOT put plastic bags in the food or recycling bins and please break down all boxes until flat before disposing in the bin store bin.

Also, ensure that the lid of the bin closes fully, as the contractor will not empty bins if the lids do not close snugly!


Security is available every night between 10pm – 8am to assist with all aspects of Health, Safety and Security.

They have a responsibility to uphold the Rules of Residence and report any breaches.

If you need to contact them, please call the duty phone number 078 5641 5500

Shopping and Eating

Being in the Belfast city centre you will be spoilt for choice for all your shopping needs.

York Gate Shopping centre is our closest shopping centre for food, homewares etc

York Gate Shopping centre directions

Takeaway Deliveries

If you are ordering deliveries, please use your full name and room number. You will need to come to reception and pick up the delivery from the driver in person. We do not accept any responsibility for any deliveries.


The only available connection for TVs are through Wi-fi

Remember, if you receive any television signals (no matter how poor) you will still need a valid TV license.

Vending Machines

Vending machines for soft drinks, sweets and chocolate, are located 1st floor.

Village Laundry

Our Laundry room is located on the 1st floor beside the pool room, available 24/7. We source our laundry services from Circuit Laundry for all your washing drying needs.

If you have any issues you need to contact Circuit laundry directly. For a guide of how to use the machines, buy a card/top it up or pay using the app.

View Circuit Laundry guides

There is a small charge for using the machines.

If you wish to use the laundry machines, don't forget to bring some washing powder or fabric conditioner with you, and please keep the laundry area clean.


Your residential fees include Wi-Fi direct to your bedroom.

The connection for internet is Wi-Fi

Your broadband connection is operated by Ask4 and if you encounter difficulties, you should contact the Help Desk: