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New to Ulster University?
Starting a new role means getting familiar with new technology, systems and ways of working. To help you get up and running quickly, Digital Services delivers monthly New Staff IT Clinics, scheduled to align with People & Culture (P&C) induction dates.
These sessions provide practical support and guidance to help you connect to the essential systems and services you will need in your role.
What we can help with
Our Technical Support team will provide assistance with:
- Laptop and device setup
- Multi-Factor Authentication (MFA) registration
- Accessing the University Portal
- WiFi connections
- Signposting to mandatory training through the Evolve platform
- Understanding device compliance requirements, including monthly updates
- Using Multi-Function Devices (MFDs) for printing and scanning
- Accessing IT support and self-service resources
Whether you need help configuring your device, accessing key systems, or understanding where to find support, the New Staff IT Clinic is designed to help you get started with confidence.
For further information about New Staff IT Clinics, organising one for a new team member, or any other IT support query, please contact the IT Service Desk using the email method below.
How to contact the Service Desk
Service Desk Hours
Monday to Friday: 8am to 8pm
Saturday to Sunday: 1:30pm to 5pm
Extended Closure - Easter and Christmas Holidays
