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Service Description

The use of a Secure FTP connection ensures that data is securely transferred between two or more users, via a shared secure location. This data transfer protocol encrypts the connection between your computer and the Secure FTP server. Data is then transferred over an encrypted connection.

The maximum storage capacity is 5GB, therefore the Secure FTP service should not be considered as an Enterprise Storage solution.

Business Process

University Staff and 3rd Party Users can be authorized to use Secure FTP via the completion of the relevant application form (see supporting materials below).

Applying for Secure FTP

University Staff Application

Staff who request Secure FTP access will be required to complete a Secure FTP Staff Application Form, which should then be approved by their Dean or Director.

After final approval from Digital Services management, approved applications will be actioned by the Digital Services IT Service Desk.

Any rejected applications will be returned to the Dean or Director with an indication of the reason for rejection.

3rd Party Application

3rd Parties who request Secure FTP access will be required to complete a Secure FTP 3rd Party Application Form.

Authorizing signatures are required from the 3rd Party’s Manager, the University Staff member sponsoring the 3rd Party, their Dean or Director.

Final approval must also be given from Digital Services management.

Approved or rejected applications are then actioned similarly to Staff applications, as above.

Policies applying to Secure FTP use

All Secure FTP users are expected to abide by the terms of the University Acceptable Use Code of Practice and other policies related to IT use. These can be found on the Digital Services and Corporate Planning and Governance websites.

3rd Party applicants should also be aware of:

See also Secure FTP 3rd Party Application Form

Supporting Materials

How to obtain help

How to contact the Service Desk

You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.

Service Desk Hours

Opening Hours

Monday - Friday 8am - 8pm
Saturday – Sunday 1.30pm – 5pm

Extended Closure - Easter and Christmas Holidays


University Staff and 3rd Party Users who have been sponsored and authorized.

Service Owner

ICT Customer Services