Errigal and Knocklayde are situated on campus, which is close to the River Bann and  just a few minutes walk from Coleraine town centre where you will find a full range of shops and supermarkets, on the outskirts of the town there is a cinema, bowling alley and other retail outlets.

Portrush and Portstewart are also close  with wonderful beaches and a range of cafes, bars and restaurants, so there will be something for everyone to enjoy.

The area also has good transport links, so Belfast and Derry/Londonderry can be easily reached by bus or train.

Below is a list of important and useful information for living at Errigal and Knocklayde in Cranagh Student Village

Banking

Most UK banks and building societies are located in Coleraine town centre.

The post office is also located on the bridge in the Central Building, it offers cash withdrawals for some banks and building societies.

Bicycles

Bicycles are not allowed in the flats. A bicycle rack is located at the rear of Block I store.  Bicycles are placed in the bicycle shed is at the residents own risk.

Car Parking

Car Parking is provided on a first come first served basis, parking charges apply.

Cleaning

You are responsible for cleaning your own bedroom and kitchen.

Communal areas which includes floor and work surfaces are cleaned weekly.

Cleaning is not provided in self-contained flats.

Clothing Bank

The British Heart Foundation have two clothing banks within the Student Village outside Block G and at the entrance to the Student Village.

Ensuites

Please only dispose of toilet paper in the WC.  Other items should be disposed of appropriately.

Fire Alarm

On hearing an alarm (continuous sounding for more than 30 seconds), you should follow the “Fire/ Emergency Procedure” as set out on the blue and white notice in your apartment.

If you encounter a fire, no matter how small, you should also follow this procedure.

The alarms are routinely tested every Thursday around 1.30pm.

Fire Alarm – Prevent False Alarms

After 12 midnight the Northern Ireland Fire Authority will attend every fire alarm activation.

Do not use aerosols such as hairspray or deodorant near smoke detectors.

Ventilate the room when showering to allow the steam to exit and use the extractor fan.

Never leave cooking unattended.

Smoking

Smoking is not permitted within any University building.

First Aid

The University Security team are all First Aid trained and can be contacted on 02870124948.

For emergencies, please call 999.

All injuries and incidents must be reported to Residential Services staff.

Heating Times

Monday to Friday 7.00am-9.00am & 5.00pm-11.00pm

Weekends 8.00am-10.00am & 6.00pm-11.00pm

The heating times may be extended during the winter months where necessary. Please turn off any unwanted lights, radiators etc. in order to conserve energy.

Laundry

The laundry room is equipped with washing machines and tumble dryers and is open seven days a week from 8.00am to 11.00pm.

You can book online at www.circuit.co.uk or use a top up card which are available at the ResLife Office.

Laundry must not be dried within accommodation units to avoid condensation leading to damp and mould growth in the buildings.

Night Assistant (NA)

The NA operates from the Residential Services Office and is available 10.00pm to 5.00am Sunday evening to Friday morning, to contact telephone 078 8538 9490.

The NA provides advice and assistance for a range of issues and are mainly responsible for health and safety.

Police

For non-emergency please contact the police on 101 or for emergencies 999.

Postal Address

Apartment No.
Errigal/Knocklayde
Ulster University
Cromore Road
Coleraine
Co. Londonderry
N.Ireland
BT52 1EU

Your post & parcels will be delivered to your flat.  Larger parcels which cannot be delivered directly will be kept at reception for a maximum of 1 month.  We will send an email notification to collect.  Parcels will be available for pick up during ResLife opening hours.

The University closes over the Christmas period, usually on the 24th December until 4th January 2023 and at Easter from 15th April until 25th April 2022 during which times post is not delivered into the University.

Post Office

Located in the Spar Shop on the bridge, Central Building, Main Campus

Repairs & Maintenance

If any repairs are required, please report them ASAP as follows:

Please note any emergency repairs such as flooding or utility loss such as water or full electricity outage should be reported immediately to the ResLife team.

If any standard repairs are required in your accommodation please fill in a fault report form online so we can fix it.

ResLife will endeavour to complete emergency repairs within 0-24 hours, urgent repairs within 5 days and routine repairs within 15 days. You will be informed of any delays to this anticipated response. Please note that appointments cannot be made for maintenance works and access to your room may be required to facilitate repairs and maintenance in your absence.

If you are present, please make a point of checking the ID of all strangers who call at your door. All staff will have ID

Resident Assistants (RAs)

They are here to:

  1. Help you adjust to living in a large residential area and provide peer support and guidance on a range of issues
  2. Deal with minor disputes and any initial instances of anti-social behaviour.
  3. Help organise social activities in Resident's Life programme.
  4. Provide you with information of campus facilities.

If you need to contact them please call 07718 119 577

Your RA's this year are;

  • Leah Nolan  Errigal, & Knocklayde
  • Vaibhav Dubey Cranagh Village
  • Karl Leonard         Cranagh Village
  • Matthew McBride  Cranagh Village

ResLife Co-ordinators (RLCs)

Your RLC's are Gary Watton & Gillian Francey and they work from 4.30pm each evening until 3.30am, based in the ResLife Office, Cranagh Village.  Gary and Gillian work on rotation so there will always be a Manager on site to assist you.  Telephone number: 07714393312.

Gary Watton - gj.watton@ulster.ac.uk

Gillian Francey - g.francey@ulster.ac.uk

ResLife Manager

Your ResLife Manager is Clodagh Scott, if you need to contact her please email: c.scott@ulster.ac.uk

Residential Services Office

The Residential Services Office is located in the heart of Cranagh Village. The office staff are available from 9:30am to 4:30pm (Mon - Thu) and from 9:30am to 3:30pm (Fri).

Please speak to them if you wish to discuss your residential fees.

Email accommodationc@ulster.ac.uk

Room Access

From time to time, we will require access to your bedroom & or apartment for routine maintenance checks.

You will be given 7 days’ notice but in the event of an emergency we may need to access your room without notice.

You do not need to be there but of course can be if you wish.

Rubbish/Sustainability

The University promotes environmental sustainability and Residents are encouraged to recycle and reuse to prevent unnecessary items going to landfill. Residential Services work with the Students Union and the Estates team to promote sustainability and identify Sustainability Champions.

There are fantastic free resources from the SDG Academy Library

Any questions, queries, ideas or suggestions for embedding sustainability at Ulster please let us know by emailing sustainability@ulster.ac.uk

The Black bin (general Household Rubbish) and the Blue bin (recycled items) are placed outside the houses and flats for your convenience. If the bin is full please advise Residential Services and the bin will be replaced or collect an empty bin from the Bin Area located close to the Bike shed. There is a poster in each kitchen showing which items go in each bin.

Please make sure that all your kitchen rubbish is placed in black bin bags.

The blue bins are for recycling newspapers. cardboard, clean glass jars and bottles and clean tin cans.

Do not dump rubbish on the ground.  Bins are emptied on a Friday on alternate weeks for the Blue recycling bins and the Black general waste bins.

Northern Ireland | Recycle Now

SafeZone App

Ulster University has teamed up with technology firm CriticalArc to provide SafeZone, a free app for students and staff that connects you to the University security team if you ever need urgent help, first aid or if you have an emergency while on campus.

Get the Safe Zone App

Security

Please make sure you close doors firmly behind you and do not let strangers into the accommodation.

Remember to keep your keys with you at all times and never give them to another person.

Night Assistant staff patrol the residences from the Residential Services Office between 10.00pm and 8am Sunday to Thursday morning.

If you are concerned about security, please contact main security (available 24/7) on 028 7012 4480.

Shopping

All the big supermarkets have stores in Coleraine. Tesco's is in the town centre and Asda, Sainsburys and Lidl are located at the retail parks.

Snow & Ice Clearance Response

During icy periods highlighted by weather reports from Northern Ireland MET Office by post code, we will treat all hard-surfaced areas such as roadways, car-parks, access and exit routes, pedestrian areas, footpaths and doorways.

When salting/gritting has been determined as being required, salting/gritting operations will take place between the hours of 12.00am (Midnight) and 7.00am. This will operate for normal University activities, 7 days a week.

Useful Links

Don’t hesitate to ask the ResLife for advice and support, some useful information links below.

WIFI and Broadband

Your residential fees include WIFI and broadband access direct to your study bedroom.

A cable should be available in your room already; if not just contact Residential Services or your RA.

Please be aware that all broadband ports are centrally monitored, and if you breach the University’s Acceptable Use Policy, you may face disciplinary charges.

Your broadband connection is operated by Glide and if you encounter difficulties you should contact the Helpdesk on 0333 123 0115.