Page content

Self‑Service Password Reset (SSPR) allows Staff and Students to securely reset their University password 24/7 without contacting the Digital Services IT Service Desk. This helps you regain access quickly and reduces disruption to your work or studies

Registration to enable use of SSPR happens automatically after your first successful login to Office 365.

During that first login, you will be prompted to set up your Multi-Factor Authentication (MFA) methods. These details allow you to verify your identity if you ever need to reset your password.

You must provide at least two of the following:

  • Mobile phone number – for verification text messages
  • Alternate email address – for verification emails
  • Security questions and answers

Keeping these details up to date ensures you can continue using SSPR.

Resetting Your Password

If you forget your password or cannot access your account:

  • Use the Office 365 Password Reset option
  • Verify your identity using your registered authentication methods
  • Follow the steps to create a new password

Password Requirements

Your new password must:

  • Contain at least 12 characters
  • Include 3 of the following 4 categories:
    • Uppercase letters
    • Lowercase letters
    • Numbers
    • Special characters

Further Guidance

Read the SSPR Reset Guide to see how to use your verification methods to reset your password if you can't access your account

Please Note

Please note that if you change your password in Office 365 via SSPR, you should wait for a maximum of 30 minutes for your new password to fully replicate to all University services (e.g. Student Workstation login).

You should also reconfigure your Eduroam WiFi connection to utilise the new password immediately.  Details of how to do this can be found by scrolling down the web page below to the Frequently Asked Questions section, and clicking on "How do I 'forget' Eduroam on my device so I can reconfigure it".

Eduroam WiFi

To update your registered Authentication details

In order for you to retain use of the Self Service password reset facility it is important that you keep your Authentication details up to date.

In relation to GDPR compliance, the University has a legitimate interest in enhancing the security of its network.  Self Service Password Reset, how passwords are stored and reset, is a critical aspect of the enhancing such security.

GDPR requirements mean that companies must be able to demonstrate that their password reset processes and procedures are secure. The implementation of Azure Self Service Password Reset is a secure, compliant service provided by Microsoft.

By facilitating Self Service Password Reset, the University is ensuring options are provided for the user to provide identification of who they are in order to verify that the user requesting the reset is the legitimate owner of the account.

Information that you are asked to provide as part of the password reset process will only be held for the purpose of resetting your password and is processed by the University on the basis of our legitimate interest in enhancing the security of our network. Information provided, such as the security questions and answers, are stored securely in the University’s Azure AD tenant and are only accessible to users via the SSPR registration portal. University staff and Administrators can't see, set, or modify the contents of another users' questions and answers.