Self Help with Digital Services

Digital Services offer a wide range of useful resources and advice to assist you in your studies and making the most of the services and technologies we provide. .

Frequently Asked Questions

You can find answers to our most regularly received IT queries on our web pages and within the Unidesk self-service portal knowledge base. Browse our web site or visit our Unidesk Self-Service page for further information about how to login and use the self-service portal.

Service Status

Details of planned and unplanned service interruptions or updates regarding any major IT-related incident will be provided as appropriate via:

• the Service Status page.
• Digital Services Bluesky page
• Unidesk Self-Service Portal under Current News
• Global Mailshot

Useful Online Resources

The following are great online resources:

• IT Health & Safety Advice: Tips for improving IT workspace comfort
• Microsoft 365 Training
• Direct link to the Self-Service password reset
• Google is a great tool for finding solutions to specific problems especially software application issues.

Advice

Please check if your dedicated School IT technical support can help you with initial troubleshooting. If they can not resolve the problem, ask them to contact the Service Desk on your behalf, providing all relevant troubleshooting attempted.

If you appear to have a problem with your device, please try the following before contacting the service desk:

• Ensure all cables are connected correctly
• Restart your device
• Launch the application again that caused the problem

Staff Digital Skills Training

Staff can register for our Digital Skills events which will enhance your confidence in using technology and help you get the most from our services. Topics include Microsoft 365 Applications, JISC surveys, Vevox, Panopto and Classroom technology training.

Student Digital Skills Training

Ulster's Digital Skills web page for students allows you to explore practical guides and tutorials to boost your digital literacy and master Microsoft 365 tools. Learn how to create, organise, and collaborate effectively using Word, Excel, PowerPoint, OneDrive, and more. Access tips and technologies that support inclusive, accessible learning throughout your academic journey.