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Last Updated: 10/07/2026  14:37

If your issue is not listed below, please contact the IT Service Desk.

    Cloud Service Status

    Some of our services are hosted in the cloud with third party external companies. You can see the status of those services by following these links:

    Current Outages

    Resolved outages

    Remote access to some systems

    01-06-26 - update

    The access issues affecting some remote users have now been resolved.

    Our service partner has identified and corrected the underlying issue, with accessibility to all systems completely restored.

    01-06-26 

    Staff are reporting issues with access to some internal systems when accessing remotely.

    The issue has been escalated within Digital Services and further updates will be provided as soon as possible.

    Blackboard Ultra Access issues

    The earlier issue affecting access via the portal has now been resolved. You should be able to log in as normal again.

    If you still have any problems, try using the direct link: learning.ulster.ac.uk

    Thanks for your patience! 💙📚

    Scheduled Maintenance

    Block BC - Essential Infrastructure Work 15th - 17th July

    Essential infrastructure works will take place in Block BC, Belfast Campus, between 15–17 July.

    While no disruption to core services is expected, there is a possibility that some networked AV systems in teaching and meeting rooms may require attention following the works.

    Digital Services are monitoring out of hours and will remediate as required.

    Blackboard will be unavailable for approximately 2 hours on the 12th of July.

    Blackboard will be unavailable for approximately 2 hours on the 12th July. The update will commence at 00:01 and is expected to complete by 02:00.

    On Monday 20th July, Turnitin will switch to the latest version. Existing Turnitin assignments will continue to work, as they do now, but any new assignments will be created in the new Enhanced Turnitin Feedback Studio.

    The Turnitin upgrade introduces new functionality including granting extensions to specific students and new audio and video feedback options. Support material is available to help orientate you to the changes in advance of the update.

    Banner Student Record System unavailable from 5pm on Friday 26th until Monday afternoon the 29th of June 2026.

    The Banner student records system will be unavailable from Friday 26th June at 5pm and will be available again on the afternoon of Monday 29th June. 

    This period of downtime is to allow Digital Services to apply business critical patches and upgrades to support UCAS, UKVI, SLC and HESA processing.

    Banner and all of the associated systems will be unavailable at this time.  This includes Apply, Online Enrolment, Banner Self Service and Banner Faculty Grade Entry (marks collection).

    Cognos will be available throughout.

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