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Cranagh Student Village Resident Information

Coleraine campus is a great base for exploring the north coast of Northern Ireland, where you will find beautiful scenery and sandy beaches.

Set in the heart of the Coleraine, Portrush and Portstewart triangle the University is central to key locations.

The north coast is a major tourist destination in Northern Ireland, with opportunities to take part in a host of activities.

Below is a list of important and useful information for living in Cranagh Student Village

Postal Addresses

Apartment No.
Cranagh Village,
Ulster University,
Cromore Rd,
COLERAINE,
Co. Londonderry,
N.Ireland,
BT52 1EU

ResLife Manager

Your ResLife Manager  is Clodagh Scott, if you need to contact her please e-mail: c.scott@ulster.ac.uk

Reslife Cordinators (RLC)

Your RLCS are Michael Sampson & Gillian Francey and they work from 5 pm  each evening  until 4 am  in the morning and are  based in the Accommodation Office, Cranagh Village.  Michael and Gillian will work a four day  rota including weekends so there will always be a Manager on site to help residential students whether  it is  to do with  your rent, events or well being they are there to assist you.

email Michael  m.sampson@ulster.ac.uk

email Gillian   g.francey@ulster.ac.uk

Night Assistant (NA)

Your NA is Gary Watton he operates from the Residential Services Office, he is available 10.00pm to 5.00am Sunday evening to Friday morning, if you need to contact him please telephone 078 8538 9490.

Your NSA provides advice and assistance for a range of issues and are mainly responsible for health and safety.

As you will be living in close proximity to each other, a high level of tolerance and respect is required.

Resident Support Assistants (RAs)

Your resident support assistants are listed below - they are here to:

1. Help you adjust to living in a large residential area and provide peer support and guidance on a range of issues and will deal with minor disputes and any initial instances of anti-social behaviour.

2. Deal with minor disputes and any initial instances of anti-social behavior.

3. Help organise social activities in Resident's Life programme.

4. Provide you with information of campus facilities

If you need to contact them please call 07718 119 577 or 07711390834

  • Errigle /Knocklayde    House 7086  Oisín
  • Cranagh Village  Block K  Happiness
  • Cranagh Village  Block C   Roma
  • Cranagh Village   Block M-Nicole
  • Cranagh  Village  Block B  Sean

Nearest Post Office

In the Spar Shop on the bridge, Central Building

Local Police

Coleraine -  028 7034 4122

Facilities Manager

Kathryn Linton is the facilities manager for Cranagh Village and is based in the Residential Services Office.

Kathryn is responsible for all matters relating to repairs and maintenance, cleaning services and maintaining hygiene levels in your accommodation.

REPORTING AN ISSUE?

If you need to report a maintenance issue please email colerainefm@turkington-holdings.com or contact Kathyrn in the office.

Please note that appointments cannot be made for maintenance work and access to your room may be required to facilitate repairs and maintenance when you are absent.

Security/Access

Please make sure you close doors firmly behind you and do NOT let strangers into the block.

Remember to keep your keys with you at all times and never give them to another person

Night support staff patrol the residences from the Residential Services Office between 10.00pm and 5.00am Sunday to Friday morning.

If you are concerned about security, please contact Residential Services during working hours.

If you need to contact them outside working hours, please contact main security (available 24/7) on 028 7012 4480.

Heating/Hot water

A timer operates the heating and hot water for Cranagh Village.

Heating

Monday to Friday 7.00am-9.00am & 5.00pm-11.00pm

Weekends 8.00am-10.00am & 6.00pm-11.00pm

Hot Water

Monday to Friday 6.00am- 11.00pm

Weekends 7.00am-12.00noon & 5.00pm-11.00pm

The heating times may be extended during the winter months where necessary. Please turn off any unwanted lights, radiators etc. in order to conserve energy.

Post

Any post will be delivered directly to your accommodation.

Internet

The WI Fi within Cranagh Student Village and Knocklayde/Errigal is operated by Studentcom.  If you encounter difficulties you should contact the Help Desk on 08717 000 082. Cranagh Student Village is cabled and has Wi-Fi available.

Rubbish

Please make sure that all your kitchen rubbish is placed in black bin bags.

All rubbish should be removed by residents to the bin stores, which are clearly visible in the residential areas. Always place your rubbish in a bin - not on the ground

Additional charges will be applied if domestic rubbish is not removed by residents on a regular basis.

The blue bins are for recycling and you can put newspapers, cardboard, clean bottle & jars and clean tin cans in this bin

Cleaning

You are responsible for cleaning your bedroom and cleaning equipment is available for use within your unit, although you should purchase your own cleaning products, bin bags and toilet paper.

Communal areas are cleaned weekly, kitchens should be kept clean and tidy, as the cleaning staff cannot clean your kitchen if there are dirty dishes left in sinks and on worktops.

No cleaning is carried out in self-contained flats, but they are inspected regularly to ensure hygiene standards are maintained.

If additional cleaning is required due to inappropriate hygiene standards, then additional cleaning will be provided and charges made to those concerned.

If you are dissatisfied with the quality of cleaning provided, please contact the Residential Services.

Car Parking

Parking is provided on a first come first served basis, but all cars coming into campus will need to pay a parking charge.

Please do not park on pavements, grass verges or obstruct paths, as vehicles not parked in designated parking spaces will be clamped and there is a £50 fee for unclamping your vehicle.

The University accepts no responsibility for loss or damage to any vehicle left in the car parks.

Laundry

The laundry room is equipped with washing machines and tumble dryers and is open seven days a week from 8.00am to 11.00pm.

Laundry must not be dried within accommodation units, i.e hung over curtain rails or banisters etc.

Banking

Most UK banks and building societies are located in Coleraine town centre.

There is a cash machines on  the bridge in the Central Building.

The post office is also located on the bridge in the Central Building, it offers cash withdrawals for some banks and building societies.

Shopping

The local Tesco stores operate a bus service to and from campus three times per week – please check notice boards for information. There are also other supermarkets such as Asda, Sainsbury’s and Lidl close by.

Snow & Ice Clearance Response

During icy periods highlighted by weather reports from Northern Ireland MET Office by post code, we will treat all hard-surfaced areas such as roadways, car-parks, access and exit routes, pedestrian areas, footpaths and doorways.

When salting/gritting has been determined as being required, salting/gritting operations will take place between the hours of 12.00am (Midnight) and 7.00am. This will operate for normal University activities, 7 days a week.

Snow Clearance

Snow clearance is not a normally provided however if there is a seriously heavy snowfall staff will endeavour to remove snow to keep routes accessible.