Information on desktop phones, mobile phones and how to change your number.

Update your Room/Telephone number

If you wish to update your telephone number or room number in outlook or staff business card please email your updated details to


Portable Speaker Phone - Jabra Speak
Product Info User Guide

Jabra Speak (PDF)

User Guide (PDF)

Business Media Phone - Polycom VX-300/310
Product Info User Guide Video Tutorials

Polycom VVX-300/310 (PDF)

Polycom VVX-300/310 User Guide (PDF)

VVX-300/310 Video Tutorials

Business Media Phone - Polycom VX-500
Product Info Video Tutorials

Polycom VVX-500 (PDF)

VVX-500 Video Tutorials

Reboot Polycom

  • If the phone is not connected via a PC there should be one cable connected in the back of the phone.  Removal and reconnection will allow a reboot.
  • If the phone is connected via a PC there should two cables connected in the back of the phone. One to the network port and one connected to the PC. Please note removal of the network cable connection will reboot the phone but will also disconnect the PC from the network so ensure the PC all work is saved before disconnection.

Mobile Phones

Mobile phone application or mobile contract information

Download and fill in the mobile application form

Mobile offers for personal use

Ulster University staff and students can get up to 25% discount.

Go to O2 Open and use code UUS01

Software reset on an iPhone

  1. Press and hold the Power button (located on the top right edge) until "slide to power off" appears then release. ...
  2. Slide the Power switch right. ...
  3. With the device powered off, press and hold the Power button until the Apple logo appears then release

Hardware reset on an iPhone

  1. Press and hold the Lock/Wake button on the right side of phone
  2. At the same time, press and hold down the Volume Down button on the left side while keeping the Lock/Wake button pressed
  3. Keep holding both buttons until the screen turns black and then switches back on the display the Apple logo.
  4. Wait a couple of seconds until your iPhone boots up completely and displays the lock screen.