Keeping Library Users Informed
The Library places great importance on keeping our users informed and listening to what they have to say about our service. This is an essential part of our commitment to provide a high quality service that meets the needs and expectations of all our users.
The Library aims to:
- Ensure that users, including University students and staff and external visitors are provided with timely and comprehensive information.
- Promote all parts of the Library service to ensure that users can make the most of the resources that are provided.
- Provide users with detailed information about their library account, i.e. book loans and requests.
- Provide open channels of communication to enable users to comment on services and ensure all comments are valued and acted upon where necessary.
- Provide opportunities for users to make their opinions known through participation in active consultation and feedback.
The Library will meet these aims through a number of methods including:
- Regularly updated and checked information on the Library website, with up-to-date and relevant content for all users, such as Library News & Library Opening Hours. Every effort is made to ensure information is easily found, breaking the site into navigable sections such as Library Services, Electronic Resources and About the Library.
- Providing an extremely responsive Library Help Service that includes a comprehensive knowledgebase.
- Prominent signage within campus libraries detailing key information, such Library opening hours.
- Access to Library account information via My Account (in the Library Catalogue) and the My Library Account channel in the Portal. A variety of email alerts inform users about their loan account, including a courtesy reminder of due dates for the return of books.
- Utilising appropriate social media to supply timely and relevant information, such as the Library Twitter account and Library Blogs.
- Guides enabling users to discover and use information resources provided by the Library. These will be made available online and in printed form where appropriate.
- Comment forms available online and from campus libraries.
- Consultation with users in a variety of ways, such as user surveys or meetings with formal representative groups such as Faculty Boards and Students Union Liaison Meetings.