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Duncreggan Village resident information

Magee campus is only a short five minute walk away from Duncreggan Student Village, which has enough rooms for over 550 people, so there are plenty of students to get to know.

The Magee campus in Derry/Londonderry is an eclectic mix of historic and new buildings, boasting both modern and traditional academic facilities, as well as a vibrant range of restaurants and cafes.

The campus is a short walk from the city centre, and Derry’s ancient city walls. “The Maiden City”, as it is sometimes called, has an extensive range of shopping centres, bars and restaurants, together with other venues catering to all tastes.

Postal Address


Student name, Room No,
Flat No,
Block No,
Duncreggan Student Village.
85 Duncreggan Rd,
LONDONDERRY,
N. Ireland,
BT48 0AB

The Residential Services Office

The Residential Services Office is located in Block 1 of Duncreggan Student Village. The office is open between 9.30am and 4.30pm (Monday to Thursday) and 9.30am and 3.30pm (Friday).

Please speak to them if you have any issues with your accommodation, wish to report a fault/defect or you want to pay your residential fees.

Residential Life Manager

Your ResLife Manager is Mary Murphy please contact her via email mc.murphy1@ulster.ac.uk if you have any problems.

Global Engagement Team

Caroline McNutt is located in the MG Building, please feel free to contact her if you have any issues.

Facilities Manager- Ensuite Accommodation only

Your facilities manager is Christopher Gore, he is located in the Facilities Services Office which can be found in Block 4, he deals with maintenance requests, mail, housekeeping and lost keys for students living in en-suite rooms in Blocks 4-14

You can contact him by telephoning 028 7136 7995 or e-mail dsv@hjmartin.co.uk

Your ResLife Night Assistants (RLNAs)

Denis Saunders and Dermot Healy are the ResLIfe Night Assistants on duty from 9.30pm until 8am to assist students with any issues they are experiencing and are primarily responsible for health and safety.

With such a large number of students living close to each other, a high level of tolerance and respect for other residents is required; the team are here to ensure that everyone living in residences appreciates this.

They have responsibility to apply the Rules of Residence and report any breaches. If you need to contact them please telephone 07850 950 385.

Resident Assistants (RAs)

Your Resident Assistants are listed below. They are fellow students whose role is to help you adjust to living in such a large residential setting.

They provide peer support and guidance on a range of issues and can signpost you to the appropriate services available.

They also deal with minor disputes and any minor incidents of anti-social behaviour initially on an informal basis.

Your RAs will organise social activities through the ResLife programme and give you important information about all aspects of campus facilities.

They are on duty when the office is closed over evenings, weekends and holidays.

You can contact them by telephoning 078 724 201 07.

  • Aine McFetridge: MP131, Flat 5, Block 2
  • Sinead Connolly: MJ131, Flat 5, Block 3
  • Travis Ross: Room 6, Flat C, Block 4
  • Oran Dunn: Room 6, Flat F, Block 5
  • Angelina Jess: Room 6, Flat C, Room 10
  • Siofra Hillan: Room 6. Flat C, Block 13

Your ResLife Co-Ordinators(RLCs)

The RLC team are Hayleigh Fleming and Kevin Grumley and they are the manager on duty each day from 5pm until 4am.

First Aid  

All of our Resident Assistants have received basic training in first aid.  For minor incidents please call a member of staff during working hours or your Resident Assistant/Night Support Assistant outside of office hours.  For emergencies, please call 101.  All injuries and incidents must be reported to Residential Services staff.

Housekeeping (DSV Blocks 1 - 3)

Should you need to report a problem with cleaning or maintenance, you can do so at the Residential Services Office (Block 1) or email accommodationm@ulster.ac.uk

Repairs & Maintenance

If any repairs are required, please report them ASAP as follows:

EN-SUITE ROOMS (BLOCKS 4-14)

Email dsv@hjmartin.co.uk giving details of the fault, your name and room number or call in person to the block 4 office.

SINGLE ROOMS (BLOCKS 1-3)

If any repairs are required, please report them ASAP as follows:

Please note any emergency repairs such as flooding or utility loss such as water or full electricity outage should be reported immediately to either reception staff during the day or RAs, ResLife Night Assistants or ResLife Coordinators throughout the night.

If any standard repairs are required in your accommodation please fill in a fault report form online so we can fix it.

ResLife will endeavor to complete Emergency repairs within 0-24 hours, Urgent repairs within 5 days and Routine repairs within 15 days. You will be informed of any delays to this anticipated response. Please note that appointments cannot be made for maintenance works and access to your room may be required to facilitate repairs and maintenance in your absence.

If you are present, please make a point of checking the ID of all strangers who call at your door. All staff will have ID.

Cleaning

You are responsible for cleaning your own bedroom. Cleaning equipment is available for your use within your unit (vacuum cleaner, brush, mop etc) additional equipment may be borrowed.

Communal areas such as kitchen, living, dining areas in apartments are cleaned weekly.

Kitchens should be kept clean and tidy, with all equipment washed and put away after use, the cleaning staff will not be able to clean the kitchen if there are dirty dishes left in sinks and on worktops.

No cleaning is carried out in self-contained flats, but they are inspected regularly to ensure that appropriate hygiene standards are being maintained.

You are responsible for cleaning your own shower room within en-suite accommodation.

There is the option of a bedroom and shower room cleaning service in en-suite accommodation at an additional cost. Please see the facilities manager in the Block 4 office for further details.

If you are dissatisfied with the quality of cleaning provided, then you should contact the Residential Services Office.

Wi-Fi

There is Wi-Fi connectivity in all student residences in DSV. Should you experience any issues with Wi-Fi service please contact Glide on 0333 123 0112.

Helpdesk times 8.30am-6.30pm Monday to Friday and 11.00am-5.00pm Saturday and Sunday (excluding bank holidays).

Banking

A branch of First Trust bank is located in Sainsbury’s shopping centre on the Strand Road.

There is an ATM in Block 4 DSV shop and there is also a cash machine outside the Students’ Union in the MG Building.

Security/Access

You will need your proximity card to access Blocks 1, 2, 3. Residents in Blocks 4 to 14 will use a proximity fob, which they hold about an inch (2cm) away from the proximity reader to gain access.

Please make sure that the doors close firmly behind you, and do NOT let strangers follow you inside.

Please note that the front gates of the Duncreggan Student Village are closed between 12 midnight and 5.30am restricting access to the site.

Vehicles will only be permitted to access the site in emergency situations.

Lost/Forgotten Keys/Fobs/Residential Pass/Proximity Card

If you lose or forget your keys, you can get a replacement from the Residential Services Office, (Blocks 1, 2 & 3), or the FM Office (for Blocks 4 to 14) during opening hours.

There is a £30 charge for each key/proximity card issued. RAs and night support assistants will not normally open doors for you except in an absolute emergency - and in some cases a charge will be levied.

Heating/Hot Water

The heating in Duncreggan Student Village is powered by gas and is set to be on at designated times.

In Blocks 1 - 3: Heating and Hot water is usually available from 8.00am-11.00am and 6.00pm-11.00pm. For information on how to save energy and earn prizes register with the Student Energy Project at www.studentenergyproject.com/login.

The heating times may be extended in colder weather, where necessary. If you think your radiator is not working please check it is firstly turned on, check it during designated heating times and if you find its not working report it for maintenance.

In Blocks 4 -14, each individual flat has its own heating and hot water clock, the times can be negotiated and agreed with flat mates and given to the facilities manager in the Block 4 office. Default heating times in en-suite accommodation are: 1.00-9.00am, 3.30-6.00pm and 8.00-10.30pm.

Light Bulbs

Please report any light which may be faulty using the fault reporting procedure. Do NOT attempt to replace bulbs yourself, as they are a specialised fitting.

If you are provided with a bedside lamp, please note you must provide bulbs.

Vending Machines

Vending machines for soft drinks and snacks are located in the laundry room of Block 1.

Fire Safety

Duncreggan Student Village has an automatic fire detection system, which is there for your protection. On hearing the alarm, you should follow the “Fire/Emergency Procedure” as set out on the blue and white notice in your study bedroom.

If you encounter a fire, no matter how small, you should also follow this procedure. The alarms are routinely tested between 1-2pm  on a Wednesday, so don’t panic

Incoming/Outgoing Mail

All incoming mail/letters is delivered to your bedroom on the day it arrives.

If packages/parcels arrive for students in Block 1-3, an email or text will be sent notifying you to collect these at the Block one Residential Services Office.  Students in Block 4-14 will receive a parcel notification slip advising you to collect your parcel from the Block 4 Facility Managers office.

NOTE - You will need to show your Residential ID to collect parcels.

A post office is located in Long’s Supermarket on the Strand Road, close to Coppin House for those requiring outgoing postal services.

Irons/Ironing Boards

Irons and ironing boards are located in the kitchen for the use of residents.

Rubbish

Please make sure that all kitchen rubbish is placed in the appropriate bins and spare bags are put under your sink by housekeeping. Empty your bins regularly to the bin stores provided. The external bins are emptied by contractors every Wednesday.

Get a rota going to remove full bin bags each Monday, Wednesday and Friday (if housekeeping remove bins there is a £25 charge per bag removed).

Pest Control

Pests such as rats, mice, ants, spiders and other insects can become a problem.  All reasonable pest control measures are taken by the Residential Services to prevent pest issues.  You can minimise the presence of pests by ensuring that all food is stored properly and scraps are disposed of immediately.  Avoid leaving rubbish lying on the floor and adequately clean kitchens and benchtops after food preparation and cooking.

If you see or suspect an infestation please contact the Accommodation Office immediately either in person, by phone or email and we will endeavour to have this investigated by Pest Control within 48 hours.

Emergency Phones

Emergency phones are located within the entrances of Blocks 4 - 14.

Simply lift the handset and speak directly or you may activate the panic alarm provided within the entrances to the Blocks.

Laundry Facilities

There are launderettes in Blocks 1 and 4, these are equipped with washing machines and tumble dryers. They are open 7 days per week from 8.00am-11.00pm.

There is a charge for using the machines.

You will need your proximity card to gain access to the laundry room in Block 1.

Car Parking

At Duncreggan there is on-site parking for over 150 vehicles - during term time this is permit only parking.  Permits will be sold on a first come first served basis from 3rd September 2018.  Further details are provided on the website www.ulster.ac.uk/carparks

There will be free parking from 5pm on Fridays to 7pm Sundays to allow access for resident pick ups or drop offs by private vehicles.  Branded vehicles includes food deliveries and taxis will be given access to the village so you can enjoy a door to door service.

If parking outside the student village we recommend parking on the main campus which is safe, secure parking.  If parking in the local area please be sensible about were you park, do not park on pavements, grass verges or obstruct paths or other access routes.

Vehicles not parked in designated parking spaces will be clamped, there will be a £50 parking fee for unclamping your vehicle. The university accepts no responsibility for loss or damage to any vehicle left in the car parks.

CCTV

Closed circuit television cameras monitor the residences on a 24/7 basis.

Barbeque/Picnic Areas

There is a designated barbeque area and picnic tables to the rear of Block 2 in Duncreggan Student Village, which residents can make use of.

Please ensure that you remove all your rubbish to the bins when you are leaving this area.

Snow & Ice Clearance Response

During icy periods highlighted by weather reports from Northern Ireland MET Office by post code, we will treat all hard-surfaced areas such as roadways, car-parks, access and exit routes, pedestrian areas, footpaths and doorways.

When salting/gritting has been determined as being required, salting/gritting operations will take place between the hours of 12.00am (Midnight) and 7.00am. This will operate for normal University activities, 7 days a week.

Snow Clearance

Snow clearance is not a normally provided however if there is a seriously heavy snowfall staff will endeavour to remove snow to keep routes accessible.