The essentials of good communication to support effective people management.
This module will cover areas such as verbal and non-verbal communication, emotional intelligence, active listening and using your improved communication skills in a practical way.
During this module you will have an opportunity to reflect on your own communication skills and will be supported in setting personal goals to improve them.
This is a flexible module and can be completed on any of the available dates.
This course will help you build your skills and practice in:
- Understanding your communication style and the style of others in the workplace.
- The importance of emotional intelligence (EI) and ways to improve and practice it.
- Completing a learning journal using reflective practice to build personal communication development goals.
- Signposting to resources and tools to continuously develop your communication skills.
Module duration: One day in person with supplementary learning activities throughout the month.