Effective Communication

The essentials of good communication to support effective people management.

This module will cover areas such as verbal and non-verbal communication, emotional intelligence, active listening and using your improved communication skills in a practical way.

During this module you will have an opportunity to reflect on your own communication skills and will be supported in setting personal goals to improve them.

Flexible module

This is a flexible module and can be completed on any of the available dates.

Learning Outcomes

This course will help you build your skills and practice in:

  • Understanding your communication style and the style of others in the workplace.
  • The importance of emotional intelligence (EI) and ways to improve and practice it.
  • Completing a learning journal using reflective practice to build personal communication development goals.
  • Signposting to resources and tools to continuously develop your communication skills.

Module duration: One day in person with supplementary learning activities throughout the month.