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Last Updated: 06/06/2025 11:36
If your issue is not listed below, please contact the IT Service Desk.
Cloud Service Status
Some of our services are hosted in the cloud with third party external companies. You can see the status of those services by following these links:
Current Outages
There are no current outages.
Resolved outages
These issues have now been resolved. Apologies for any inconvenience caused.
These issues have now been resolved. Apologies for any inconvenience caused.
These issues have now been resolved. Apologies for any inconvenience caused.
Scheduled Maintenance
Due to essential maintenance, Cognos (and Planning Analytics) will be unavailable to all from 09:00 to 11:00 on Tuesday 17 June 2025. The Planning Analytics service will not be restored until 12:00 on the same day (17/6).
Also, A3M, Human Resource reports and IT account creation (including email and other linked Ulster systems) will be affected by maintenance between 10:00 to 13:00 on 17/6.
Please accept our apologies for any inconvenience caused.
On Friday, April 11th, 2025, Panopto will be offline from 10pm to perform critical updates. Maintenance is scheduled to take 3 hours. This action will help improve the overall stability and capacity of Panopto.
Digital Services have been notified by JISC, the University’s Internet Service Provider, that there will be service disruption due to essential maintenance activities. This scheduled activity will adversely impact internet connectivity on the Coleraine and Belfast campuses.
Duration: The service disruption is expected to last approximately 30 minutes.
Scheduled Maintenance Period:
Belfast Campus: 2nd April at 7am
Coleraine Campus: 8th April at 7am
We apologise for any inconvenience this may cause. Your cooperation and understanding during these essential service enhancements are greatly appreciated.
Contact IT Service Desk:
Self-Service Call Logging: UniDesk Self Service
Email: servicedesk@ulster.ac.uk
