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Last Updated: 27/09/2022  11:17

If your issue is not listed below, please contact the IT Service Desk.

    Cloud Service Status

    Some of our services are hosted in the cloud with third party external companies. You can see the status of those services by following these links:

    Current Outages

    • Adobe License Expiry Message

      If you have had a message appear that your Ulster University Adobe license has expired, please ignore.  The license has been renewed but the the message will appear until the renewal date.  Please let any colleagues who use the Adobe software know they can continue working.

    • 27 Sep 2022 - Intermittent issues with external call connections

      We are currently experiencing intermittent issues with external call connections. The fault is being investigated and we will provide an update as soon as further information is known. Please accept our apologies for any inconvenience caused.

    Resolved Outages

    • 2 June 2022 - Banner Issues

      The issues with Banner are now resolved.  We apologise for any inconvenience this essential downtime has caused.

    Scheduled Maintenance

    • 4 August 2022 - 8 August 2022 - Essential Banner Downtime

      Please be advised that the Banner Student Record System will be unavailable from 2pm on Thursday 4th August 2022 until 9am on Monday 8th August 2022 to allow the application of business-critical patches and upgrades.  

      Services impacted will include Online Applications, Online Enrolment and Banner Self Service via the Portal.

      Please note services will be restored as soon as possible and will be operating ‘at risk’ on Monday 8th and Tuesday 9th August 2022.

    • 25 June 2022 - 26 June 2022 - Panopto Upgrade

      Panopto will be offline this weekend between 9pm on 25 June 2022 and 1am on 26 June 2022 for service upgrade.

    • 11 June 2022 - 12 June 2022 - Network Service Interruptions

      In preparation for migrating services from Jordanstown to the new Belfast campus it is necessary to relocate the University’s primary Janet Internet connection.

      The proposed activity will commence on Saturday 11th June from 9.00 am. Network services on the Jordanstown campus and in the BD building at Belfast will be adversely impacted over the weekend.

      There will also be intermittent disruption to network services within the BA and BB buildings.

      Connectivity to the Coleraine and Magee campuses will be unaffected but all services to the other campuses, such as remote access to desktops and access to the Internet, will be off line during the migration process.

      The upgrade will be completed by Sunday 12th at 5.00 pm.