Page content
Last Updated: 06/07/2026 16:07
If your issue is not listed below, please contact the IT Service Desk.
Cloud Service Status
Some of our services are hosted in the cloud with third party external companies. You can see the status of those services by following these links:
Current Outages
22-06-26
We are currently aware of an issue affecting our remote access service. This is at a global level and we are actively investigating the issue with the vendor.
Users may experience connectivity issues while this is ongoing. We will provide further updates as soon as more information becomes available.
Resolved outages
01-06-26 - update
The access issues affecting some remote users have now been resolved.
Our service partner has identified and corrected the underlying issue, with accessibility to all systems completely restored.
01-06-26
Staff are reporting issues with access to some internal systems when accessing remotely.
The issue has been escalated within Digital Services and further updates will be provided as soon as possible.
The earlier issue affecting access via the portal has now been resolved. You should be able to log in as normal again.
If you still have any problems, try using the direct link: learning.ulster.ac.uk
Thanks for your patience! 💙📚
Scheduled Maintenance
Blackboard will be unavailable for approximately 2 hours on the 12th July. The update will commence at 00:01 and is expected to complete by 02:00.
On Monday 20th July, Turnitin will switch to the latest version. Existing Turnitin assignments will continue to work, as they do now, but any new assignments will be created in the new Enhanced Turnitin Feedback Studio.
The Turnitin upgrade introduces new functionality including granting extensions to specific students and new audio and video feedback options. Support material is available to help orientate you to the changes in advance of the update.
The Banner student records system will be unavailable from Friday 26th June at 5pm and will be available again on the afternoon of Monday 29th June.
This period of downtime is to allow Digital Services to apply business critical patches and upgrades to support UCAS, UKVI, SLC and HESA processing.
Banner and all of the associated systems will be unavailable at this time. This includes Apply, Online Enrolment, Banner Self Service and Banner Faculty Grade Entry (marks collection).
Cognos will be available throughout.
There will be a short interruption to the Cognos Analytics Service on Friday 15 May between 09:00 and 10:30. This is to facilitate required technical/configuration changes to the underlying platform.
Thank you for your cooperation.
Follow Digital Services Bluesky - @UlsterUniDS
