Car Parking FAQs

Car Parking FAQs

Car parking frequently asked questions at Ulster University.


Staff Queries

  1. Are the charges being applied to gross or net salaries?

    The salary percentage deduction is based on gross annual salary.   
  2. Can you inform me of how I will be charged for a "part time" parking permit?

    Part time staff are eligible for an annual parking permit at a cost of £75 per annum for those up to and including spinal point 23 (equivalent to a charge of less than £1.50 per week) and £150 for those on spinal point 24 and above (equivalent to a charge of less than £3.00 per week).

    Part time staff may also use a top of card or hourly tariffs.   
  3. Is there another way to pay for a car parking permit other than through deductions from your salary on a monthly basis?

    Users could opt to use a top up card or hourly tariffs.   
  4. Can you tell me if there is a reduction in car parking charges for Full/time Term/time staff members i.e. those working for 9 months, or are they charged the same rate as full time members of staff who are here all year round?

    The permit charges are based on a year. Staff who feel they will not get full benefit from an annual permit can use top-up cards or pay hourly tariffs.  
  5. Is there any provisions for job-sharing or do both people have to pay the full price ticket each day?

    Each vehicle coming onto campus has to pay.

    There is however an incentive for commuters to car share although it should be noted that only one vehicle can be present on any campus at any one time.If the second car tries to access any campus entry will be refused and  the driver will have to take a ticket and pay the appropriate tariff for the visit.  
  6. If staff only work 3 days per week, do they only pay for these 3 days parking?
    Annual parking permits cost £75 per annum for those up to and including spinal point 23 (equivalent to a charge of less than £1.50 per week) and £150 for those on spinal point 24 and above (equivalent to a charge of less than £3.00 per week). Part time staff may also use a top of card or hourly tariffs. Staff who feel they will not get full benefit from an annual permit can use top-up cards or hourly tariffs.  
  7. How will the charges be worked out for persons sharing transport that qualify for different tariff rates?

    The permit charge for individuals car sharing is based on what their charge would be as a single occupant less the discount depending on the number sharing. 50% of normal individual charge for 2 people sharing, 33% of normal individual charge for 3 people sharing, and 25% of normal individual charge for 4 or more people sharing.

    Each member in this group will have their own card activated for car park access, although only one vehicle can be present on campus at any one time when using the permit.  
  8. How does the system deal with regular contributors to University life who are non-salaried?

    Anyone who is not a student or member of staff may purchase a top-up card or pay hourly tariffs.

    Alternatively they may purchase an 'other users permit' which is valid for 12 months from the date of purchase and costs £150.00.  
  9. If using a credit card to pay the parking tariff will the machine issue a receipt?
    You can request one. It will not automatically provide one. 
  10. Do we have to pay on visiting other campuses?

    Staff/students that have an annual permit or a top-up card can access other campuses using their proximity card. Staff who do not have an annual permit and are required to visit another campus for work purposes will be eligible to claim back parking fees for that visit provided a receipt is provided.

    The claim will have to be approved by their Line Manager/Head of Department.  
  11. If you are in the car park for 30 minutes or less is it necessary to validate the ticket at a pay station or will the barrier read that your stay is free?

    Provided your ticket is represented at an exit barrier within 30 minutes of entry there is no charge. You do not have to go to a pay-station.  
  12. I'm not enrolling on the scheme but have been told that I can reclaim parking fees incurred at other campus when attending meetings. Can you also confirm if I can reclaim charges while in my base campus on these days when meetings at other campuses mean I need only leave late am or early pm?

    Staff cannot claim for parking at their base campus. All parking claims have to be supported by receipts and approved by your line manager.  
  13. I work part-time on a Monday, Tuesday & Wed morning. I car share on these days with one other member of staff. What tariff will I be expected to pay?

    You will pay a proportion of the single commuter fee depending on the number of staff you share with. (See also para. 1.7).  
  14. Has money paid for car parking funded higher security measures and more cameras?

    The car parking scheme has increased security through entrance/exit controls, additional cameras and additional foot and vehicular patrols.  
  15. Will the barrier system tell you how much is left on your top-up card?

    Yes, shown on text screen. You can also check at Pay station.  
  16. Where will the top-up cards be available to buy?
    Top up cards are available from the University online store
  17. Where can I apply for my disabled pass?
    Please apply at the University online store.
  18. Will those attending University or public events have to pay parking fees?

    All individuals coming onto campus will have to pay by means of annual permit, top-up card or hourly tariffs for the periods they are present that charging applies to. 

    There is a facility for hosts to validate their guests hourly tickets at their own cost.  
  19. If I can't get a space in the car park do I get a refund?

    Annual permits are heavily discounted in comparison with hourly rates and are for a right to search for a space.

    For those using hourly tickets or top-up cards there is no charge if they leave within 30 minutes of arrival due to not being able to find a space or any other reason.  
  20. How does the system deal with seconded staff/workers?

    Only University staff i.e. those with an employee number and paid via the University pay roll are eligible to join the scheme as a staff member. Anyone who is not a student or member of staff may purchase an "other user" permit, use a top-up card or pay hourly tariffs.

Student Queries

  1. What methods of payments are available to students?

    Students may use top-up cards, pay hourly tariffs or purchase an annual permit at a cost of £75, a nine month permit for £60 or a six month permit for £40.
  2. As a student, I can't pay for my permit until I register in Mid-September. Will this mean that I will have to pay the hourly parking fee until I receive my permit?

    You can go to the Car Park & Traffic Management once you have received your student registration, prior to this the hourly rate will have to be paid or you may receive reduced rates by purchasing a top up card.

Residents

  1. What is the charge if you are living on campus?

    Any one who lives on campus is subject to the same tariffs as all other users.
  2. Are there any parking spaces reserved for cars at the Halls?

    Other than a small reserved guest car park on each campus there is no other reserved car parking.

Motorcycles/Cyclists

  1. How do cyclists/motor cyclists get past the barriers? Will there be a lane at main entrances?

    Cyclist/motor cyclists should use the extreme left hand lanes, which are wider and have a cycle route identified on the approach to the barrier. They do not need to take a ticket.
  2. Are there cycle/motor cycle parking facilities on each campus?

    Facilities are provided on each campus and constantly monitored to ensure adequate provision.

Permits

  1. What happens when you drive more than one vehicle? Do you need to register them both?

    If you are a permit holder, entry/exit is controlled by your access card. The provision of your vehicle details is primarily to assist in contacting the driver should the need arise and we would recommend that Car Park Management  are made aware of the details of any vehicle you may bring onto campus.
  2. If I post a completed application form, payment and photocopies of both sides of my student card will that be sufficient? Could the proximity card be returned by post?

    The Car Park Management staff will require you to bring your student card to the car park office in order for it to be activated to use for entry/ exit to the campus. You should not send cash by post.
  3. Will permit cards be affected by airport x-ray scanners, library book desensitising equipment, shop security systems etc? If so will the card be replaced free of change when damaged by any of these causes?

    The cards are used extensively and are as robust as other cards most of us carry. If your card fails to work and it is clear it have not been subject to damage it will be replaced free of charge.
  4. Could you advise how I get my staff ID card configured for the purchase of a Top Up card?

    At student registration or by visiting the Car Park and Traffic Management Office.
  5. Can you tell me where I can purchase the student car parking tickets that are valid for up to 6 months?
    Via the University online store.
  6. I am a disabled student. What can I do to ensure my parking is OK for new year?

    Please apply at the Car Park and Traffic Management Office by presenting your Blue Badge and paying a £1 nominal charge.  
  7. Is there a closing date for the applications forms?

    Staff can apply at any time for permits and salary deduction commence from the date of joining. Student can purchase a 6 or 12 month permit with payment due at time of purchase. All permits are valid for the duration from the date of purchase.
  8. What happens if I lose my permit/proximity card?

    HR issue replacement staff cards and on payment of a £10 charge a replacement card will be provided with your staff details printed on it. You can then take this card to the Car Park & Traffic Management Office to have your card activated.
  9. Students/other users

    Student Registry issue replacement student cards, and on payment of a £10 charge a replacement card will be provided. Your replacement card then needs to be taken to the Car Park Management office to be activated.

    Other Users


    Contact the University department who made arrangement for your other user application, and on payment of a £10 charge a replacement card will be provided. Your replacement card then needs to be taken to the Car Park Management office to be activated.

    NOTE: Hourly/Daily rates will apply until you receive your replacement card.
  10. What happens if I forget my permit/proximity card?

    If you forget your proximity card you have no option but to take a hourly/daily ticket and pay the calculated tariff for that visit/day. There is no way to obtain entry/exit other than using a permit/proximity card or hourly/daily tickets and credit cards. If a scheme member takes a ticket on entry there is no alternative other than to pay the tariff due for that visit/day.Staff have been instructed not to grant a free exit in these circumstances.

    NOTE:Staff operating the traffic equipment have been instructed not to grant entrance/exit to any individuals who press the intercom button and make a verbal request for entry/exit.

General Queries

  1. How do students access the university on first day of term?

    Students will be able to join the scheme as soon as they have a valid Student ID Card. Until they receive their ID Card and join the scheme, entry is only by taking a ticket.
  2. Will the new paid parking scheme guarantee a space?

    No one will be guaranteed a space. The purchase of a permit is for a right to look for a space only. The use of top up card or taking of a ticket on entry permits the driver to access the campus and look for a space. If a space is not found and the car exits within 30 minutes of entry (top up cards and hourly tickets only) no charge is levied.
  3. Will there be more spaces in the university to park?

    Car park management is providing useful data to the University on the demand for spaces at different periods of the day, week and year which will assist future planning of car park provision.
  4. How do the barriers work?

    Barriers are positioned at all campus entrances and exits. Prior to entry or exit through the barriers the driver must present their permit access card to the reader, present their top-up card to the reader or take/present a ticket. (Do not insert a proximity card into the reader).
  5. If I am being picked up from work how does the driver get through the barrier?

    To facilitate those being dropped off or picked up from campus the first 30 minutes on campus is free. Provided the ticket taken on entry is presented again at an exit within 30 minutes no payment is due.
  6. Black taxis often wait more than 30 minutes to "fill up". Will they have to pay even though they do not take up any car parking spaces?

    All vehicles other than buses or branded delivery/contractor vehicles will be subject to a tariff after 30 minutes on campus.
  7. How do Pedestrians get past the barriers?

    Pedestrians should use the footpath not the road.
  8. Is the staff card a proximity card or does it require it to be inserted into the exit ticket machine?

    A proximity card - you hold it up to the card reader, do not insert it into the reader.