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What the Estates Services Helpdesk is for and how you can access it?
The Estates Services Helpdesk is hosted on the university’s Invida [Computer‑Aided Facilities Management (CAFM)] system.
It enables staff and building users to request support for a wide range of maintenance and operational needs, including:
- Repairs and maintenance
- Porterage Requests
- Cleaning Requests
- Key/Access control requests
- Waste and recycling
- Minor improvement works
- Grounds requests
- Car park space reservations
- Visitor access
Submit a request
In the Estates Helpdesk, submit a request from the 'Service finder / Report a fault' list. There are a variety of options available.
- Portering
- Visitor cards
- Minor improvements
- Cleaning
- Grounds
- New keys
- Pests removal
- Waste removal
- Car Park booking
More information on services
Report a Fault
In the Estates Helpdesk, report a fault from the 'Service finder / Report a fault' list.
Select 'Building fault'.
Examples
- Faulty door
- Faulty window
- Loose floor covering
Select 'Electrical fault'.
Examples
- Faulty lights
- Faulty lift
- Faulty fire alarm
Select 'Plumbing fault/ Ventilation issues'.
Examples
- Faulty tap
- Gas smell
- Blocked toilet
What the Resolve App Is and How You Can Access It
The Invida Resolve App offers a quicker, smarter way for staff to access the Estates Services Helpdesk on the go. It allows you to raise maintenance requests, minor improvement needs and service support requirements in just a few taps. Each request is logged instantly and routed to the correct team, ensuring improved accuracy, traceability and response times.
You can also monitor the status and progress of your helpdesk requests through the app.
Need help?
Get in touch with questions relating to using the Estates Helpdesk.
In this section
Visitor card
How to request a visitor card.
Faulty door
How to report a faulty door.
Portering
Collect and deliver items to another campus or within the same campus.
Ticket creation using Resolve Mobile App
A step by step guide to creating support tickets using the Estates Helpdesk App.
