Submit a request
In the Estates Helpdesk, submit a request from the 'Service finder / Report a fault' list. There are a variety of options available.
Portering
Visitor cards
Minor Improvements
Cleaning
Grounds
New Keys
Pests removal
Waste removal
Car park booking
More information on services
Report a Fault
In the Estates Helpdesk, report a fault from the 'Service finder / Report a fault' list.
-
Building
Select 'Building fault'.
Examples
- Faulty door
- Faulty window
- Loose floor covering
-
Electrical
Select 'Electrical fault'.
Examples
- Faulty lights
- Faulty lift
- Faulty fire alarm
-
Plumbing fault / Ventilation Issues
Select 'Plumbing fault/ Ventilation issues'.
Examples
- Faulty tap
- Gas smell
- Blocked toilet
Log in to Estates Helpdesk
Staff with an E code or A code can access the helpdesk (Planon).
Log in with your UU username and password.
Access on Campus or with remote access
Planon can only be accessed while on campus or remotely via your own desktop if you have Checkpoint or RDWeb.
Contact Service desk if you need Checkpoint or RDWeb installed.
Web client Instance
If you are asked to select a web client, choose the below option:
- Web client - Best practise
No options after log in
If you do not see any options to submit requests, click on the Gear icon on the top right-hand side which will pop down a selection menu.
Select ‘Service Finder’ and ‘Meeting Room’ so you can now submit Estates Services requests and book a meeting room by clicking the blue + sign.
These tiles will be visible on your page when you login again to request any of the services provided.