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Face-to-face support is available at each campus to help with any IT queries while on campus.
This “drop-in” option provides an additional way to get IT help, complementing the existing channels of email, phone and self‑service portal. This service is ideal for issues that benefit from hands‑on troubleshooting or a closer look at device settings.
What we can help with:
- Accessing your Ulster University email and Student Portal
- Password reset and MFA update support
- Connecting laptops, phones and tablets to Eduroam Wi‑Fi
- Troubleshooting University software installation and access issues
- Printing, scanning, and general IT queries
| Campus | Location | Support Times (Daily during Semester Teaching Weeks) |
|---|---|---|
Belfast | Library – Welcome Desk | 11am to 1pm |
Coleraine | Soft seating area near Library Information Point | 11am to 1pm |
Derry~Londonderry | Exhibition Space behind Library Information Point | 11am to 1pm |
If you are experiencing an IT issue, our support team would be happy to help. Simply drop in during advertised hours as no appointment is needed.
For support outside of these times, please continue to contact the IT Service Desk using the methods below.
How to contact the Service Desk
Service Desk Hours
Monday to Friday: 8am to 8pm
Saturday to Sunday: 1:30pm to 5pm
Extended Closure - Easter and Christmas Holidays
