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Welcome to our Video Library, a collection of short videos which are intended to assist you in the use of IT services supported by Digital Services.

Please ensure before opening any video that you have speakers or earphones connected and working on your device. If in a public area, and your audio output is via speakers, please be mindful of others.

Student Induction

IT Induction Slideshow

This talk through the IT Induction slideshow contains overview information on how to access our main IT services. Intended primarily for new students but may be useful for returning students wishing to refresh IT awareness.

Watch the IT Induction Slideshow


Self Service Banner

For Initial Network Password and Registration Status.

This outlines how to retrieve your network password and email address and password from your Student Record, and how to check your registration status (for Blackboard access issues).

Watch the video for Self Service Banner

Password Kiosk and Online Password Changer

This outlines how to reset your Network password (for use at Student Workstations and online systems such as the Student Portal).

Watch the video for Password Kiosk and Online Password Changer

Access to Systems

Student Portal

This outlines how to access the Portal, and provides an overview of the main services within it.

Watch the video for Student Portal

Direct Email Access and Password Change

This outlines how to access your email, both via the Portal and also directly via Office 365 login – and how to change your email password.

Watch the video for Direct Email Access and Password Change

Free Software

Office 365 ProPlus

This outlines how to access the download via Office 365 for your free copy of Microsoft Office, for which you are licenced while studying at Ulster University.

Watch the video for Office 365 ProPlus

Blackboard Support Information and Videos

In addition to these Digital Services online videos, please be aware that the Office for Digital Learning have created a number of contextual support videos within the Blackboard Wiki and also embedded in various Blackboard courses.