Quality Management
About
This short course will empower participants to become change agents, enhancing their organisations through the application of quality control tools and techniques.
By mastering these quality control methods, participants will help their organisations reduce errors and service time variability, leading to greater efficiency and effectiveness.
Additionally, participants will learn lean working, continuous improvement, quality control, and value stream mapping techniques. These skills will enable them to identify potential inefficiencies within their organisations and implement improved procedures.
Course assessment focuses on individuals examining their organisation's processes and management, and recommending improvements for immediate organisational impact.
Students will cover the following topics:
- The Law of Quality - Taking a Total Quality Approach to service
- Service Time Variation and its impact on Productivity and Waiting Times
- Controlling Variation - Using SPC
- Implementing QC in a Service Environment - Case Study Analysis
- Lean Working Simulation
- Lean Working Tools and Techniques
- Value Stream Mapping
- The Continuous Improvement Cycle - PSCA /PDSA
- Commercially Sold Improvement Tools
- Planning to Implement Improvements
- Driver Diagrams
Attendance
This course is taught on a 'block' basis over three full consecutive days.
Course Duration
The course is taught over three days in Semester 2.
Tuesday 4 March 2025
Wednesday 5 March 2025
Thursday 6 March 2025
Teaching, Learning and Assessment
This course is taught on a 'block' basis over three full consecutive days.
Course assessment focuses on individuals examining their organisation's processes and management, and recommending improvements for immediate organisational impact.
Career Options
Participants will be able to use the content of the course to make an immediate impact within their organisation. Successful participants may wish to further their studies and work towards a Postgraduate Diploma or a Masters degree in Business Improvement.
Academic Profile
This course is taught by academics from Ulster University Business School.
Campus
Belfast
Further Information
Module details
Quality Management and Process Improvement is the only module on this course.
Entry requirements
You should hold a Second-Class Honours Degree or better OR have significant managerial / business experience.
Eligibility
Places are limited and open to applicants who:
- are over 18 years of age;
- are eligible to work in Northern Ireland;
- are ‘settled’ in Northern Ireland, and has been ordinarily resident in the UK for at least three years; or
- are a person who has indefinite leave to enter or remain in the UK.
- meet the course specific entry requirements detailed above.
- meet the Ulster University general entry requirements
Apply now - limited places available
There are a limited number of places for this course. Offers will be extended to those applicants who meet the entry requirements following successful completion of the application process. Applications will no longer be accepted or processed once all offers are extended. Applications will no longer be accepted or processed once all places are filled. Applications can not be considered once a course has started.
Please note you can only be funded by DfE for a maximum of two courses at any one time (including modules to a total of 45 credits per semester - if studying part-time).
- Click on the Apply Now button.
- This will take you to the online application system – if you have never used this before please click on First Time user account creation and create an account.
- Log into the system and click on New – create a new application.
- Choose Professional Develop Postgrad as the Application Type
- Choose Admission Term Academic Year 2024-2025 and complete your details.
- Click the Fill Out Application button.
- Click on Programme Selection.
- In the programme choice dropdown please choose: PG Cred Upskilling SKILLS PT Belfast.
- Please type the title of the short course you wish to study in the box below the programme choice: Quality Management and Process Improvement.
- For the question, Are you applying for a funded place on one of the DfE Skills programmes?, select Yes.
- Please complete all required application sections.
- Ensure your application is complete and then submit.
- You will receive a confirmation email that the application has been submitted, please ensure you check your junk mail as well as the inbox of the e-mail address listed on your application.
- If you have sent all required information and you have been successful, you will receive an unconditional offer. You must accept this offer via email and confirm acceptance online to secure your place.
- If you have not sent all required information, you will be asked to send outstanding items. If a place is still available and you have met all requirements, you will receive an unconditional offer. You must accept this offer via email and confirm acceptance online to secure your place.
IMPORTANT: If we have requested additional items, you do not have a guaranteed place. You may lose your space if you do not provide any required information by the deadline supplied in the Request for documentation Email - Once your place is accepted, you will receive an enrolment email. You must complete the online enrolment to confirm your place and start your course.
