Short Course: Quality Management and Process Improvement

About
Modules
Eligibility

Applications Closed

To achieve quality outcomes, organisations must think in terms of systems and processes and how they are designed to deliver customer value and satisfaction. This course will help you to address inefficiencies in your organisation by understanding processes to manage change and to analyse and reduce variation and waste in processes and procedures.

This module will help you to develop a number of frameworks / techniques for assessing and improving processes in order to add value to service users and customers.

Attendance

This course is taught on a 3 day taught 'block' basis at our Belfast campus.

Course Duration

Start Date: 03 March 2026

This course requires on-campus attendance, at our Belfast campus, during Semester 2 in 2026 and is supported by online materials which students can access on demand.
Please see the course schedule below:
  • Tuesday 03 March 2026, 09:15am - 5:15pm
  • Wednesday 04 March 2026, 09:15am - 5:15pm
  • Thursday 05 March 2026, 09:15am - 5:15pm
* Please note, dates and timetabling may be subject to change.

Teaching, Learning and Assessment

Course assessment focuses on individuals examining their organisation's processes and management, and recommending improvements for immediate organisational impact.

Career Options

Participants will be able to use the content of the course to make an immediate impact within their organisation. Successful participants may wish to further their studies and work towards a Postgraduate Diploma or a Masters degree.

Academic Profile

This module is taught by Dr Alan McKittrick.

Campus

Belfast

Further Information

Module details

Quality Management and Process Improvement is the only module on this course. However other related modules such as the following are also available under the Skillup funding.

Entry requirements

You should hold a Second-Class Honours Degree or better OR have significant managerial / business experience.

Eligibility

Places are limited and open to applicants who:

  1. are 18 or over at the point of enrolment;
  2. have a right to work and undertake training in the UK at the point of application and for the duration of the course and must not be disqualified from doing either by reason of their immigration status. Proof of this will be required to progress your application. Prove your right to work to an employer: Overview - GOV.UK
  3. meet the course specific entry requirements. See course pages for requirements.
  4. meet the Ulster University general entry requirements including competency in English (as evidenced by GCSE Grade C in English or alternative). For English competency, a degree taught in UK or Ireland covers this requirement. If your degree is from outside the UK or Ireland, please see our list of acceptable qualifications or tests.
  5. are available to register in person at the campus as required.