Short Course: Quality Management and Process Improvement
About
To achieve quality outcomes, organisations must think in terms of systems and processes and how they are designed to deliver customer value and satisfaction. This course will help you to address inefficiencies in your organisation by understanding processes to manage change and to analyse and reduce variation and waste in processes and procedures.
This module will help you to develop a number of frameworks / techniques for assessing and improving processes in order to add value to service users and customers.
Attendance
This course is taught on a 3 day taught 'block' basis at our Belfast campus.
Course Duration
Start Date: 03 March 2026
- Tuesday 03 March 2026, 09:15am - 5:15pm
- Wednesday 04 March 2026, 09:15am - 5:15pm
- Thursday 05 March 2026, 09:15am - 5:15pm
Teaching, Learning and Assessment
Course assessment focuses on individuals examining their organisation's processes and management, and recommending improvements for immediate organisational impact.
Career Options
Participants will be able to use the content of the course to make an immediate impact within their organisation. Successful participants may wish to further their studies and work towards a Postgraduate Diploma or a Masters degree.
Academic Profile
This module is taught by Dr Alan McKittrick.
Campus
Belfast
Further Information
Module details
Quality Management and Process Improvement is the only module on this course. However other related modules such as the following are also available under the Skillup funding, please see other options on the website www.ulster.ac.uk/skillup
Entry requirements
You should hold a Second-Class Honours Degree or better OR have significant managerial / business experience.
Eligibility
Places are limited and open to applicants who:
- are 18 or over at the point of enrolment;
- have a right to work and undertake training in the UK at the point of application and for the duration of the course and must not be disqualified from doing either by reason of their immigration status. Proof of this will be required to progress your application. Prove your right to work to an employer: Overview - GOV.UK
- meet the course specific entry requirements. See course pages for requirements.
- meet the Ulster University general entry requirements including competency in English (as evidenced by GCSE Grade C in English or alternative). For English competency, a degree taught in UK or Ireland covers this requirement. If your degree is from outside the UK or Ireland, please see our list of acceptable qualifications or tests.
- are available to register in person at the campus as required.
Apply now - limited places available
There are a limited number of places for this course. Offers will be extended to those applicants who meet the entry requirements following successful completion of the application process, and have provided evidence of such, on a first come, first served basis. Applications will no longer be accepted or processed once all offers are extended. Applications will no longer be accepted or processed once all places are filled. Applications cannot be considered once a course has started.
Please note you can only be funded by DfE for a maximum of two courses at any one time across all institutions who offer courses as part of SkillUp. You will only be permitted to study one course at Ulster in each academic year or a maximum of two microcredentials up to 45 credits per semester.
When creating your application you will need to have the following documents saved electronically as they need to be uploaded as part of the application process:
- Passport
- Evidence of having right to work and undertake training in the UK*
- Degree Certificate
- English Competency (If you have a degree from UK/ROI, you don't need to provide anything else)
* Holders of UK or Irish passports automatically have this right. if you hold a passport from another nation, please provide evidence of UK immigration permissions to include a ShareCode and/or BRP.
To select the correct course, in the field called Please select the subject area, select Business and Transversal Skills from the drop down box. Then select Quality Management and Process Improvement from the next drop down box.
