Skip to navigation Skip to content

Cranagh Student Village Resident Information

Coleraine campus is a great base for exploring the north coast of Northern Ireland, where you will find beautiful scenery and sandy beaches.

Set in the heart of the Coleraine, Portrush and Portstewart triangle the University is central to key locations.

The north coast is a major tourist destination in Northern Ireland, with opportunities to take part in a host of activities.

Below is a list of important and useful information for living in Cranagh Student Village

Postal Addresses

Apartment No.
Cranagh Village,
Ulster University,
Cromore Rd,
COLERAINE,
Co. Londonderry,
N.Ireland,
BT52 1EU

Accommodation Officer

Your accommodation officer is Clodagh Scott, if you need to contact her please telephone 028 7012 4664, or e-mail c.scott@ulster.ac.uk

Night Support Assistant (NSA)

Your NSA is Gary Watton he operates from the Residential Services Office and his contact details are 07885389490, he is available 10.00pm to 5.00am Sunday evening to Friday morning.

Your NSA provides advice and assistance for a range of issues and is mainly responsible for health and safety. As you will be living in close proximity to each other, a high level of tolerance and respect is required.

Resident Assistants (RA)

Your resident assistants are listed below,

The Resident Assistants are  there to

1. Help you adjust to living in a large residential area and provide peer support and guidance on a range    of    issues and  will deal with minor disputes and any initial instances of anti-social behavior..

2. Deal with minor disputes and any initial instances of anti-social behavior.

3. Act as Block Manager for the Block Wars Activities and will also organise social activities

4.Provide you with information of campus facilities

they are here to provide peer support and guidance on a range of issues and also deal with minor disputes and any initial instances of anti-social behavior.

If you need to contact them please call 07718 119 577.

  • Shruti Mohan  Knocklayde 6025/6030
  • Lauren Dunne  Cranagh Village K 6.1
  • Rachel Blackmore  Cranagh Village C 4.1
  • Aibhe Keevey Cranagh Village H 6.5

Nearest Post Office

In the Spar Shop on  the  bridge,  Central Building

Local Police

Coleraine -  028 7034 4122

Facilities Manager

Kathryn Linton is the facilities manager for Cranagh Village and is based in the Residential Services Office.

She is responsible for all matters relating to repairs and maintenance, cleaning services and maintaining hygiene levels.

Please note that appointments cannot be made for maintenance work and access to your room may be required to facilitate repairs and maintenance when you are absent.

Security/Access

Please make sure you close doors firmly behind you and do NOT let strangers into the block.

Remember to keep your keys with you at all times and never give them to another person

Night support staff patrol the residences from the Residential Services Office between 10.00pm and 5.00am Sunday to Friday morning.

If you are concerned about security, please contact Residential Services during working hours.

If you need to contact them outside working hours, please telephone the central security desk which is open 24 hours on 028 7012 4480.

Heating/Hot water

A timer operates the heating and hot water for Cranagh Village.

Heating

Monday to Friday 7.00-9.00 & 17.00-23.00 Weekends 8.00-10.00 &, 18.00pm-23.00

Hot Water

Monday to Friday 6.00am- 23.00  Weekends 7.00 - 12.00 & 1700-2300

The heating times may be extended during the winter months where necessary. Please turn off any unwanted lights, radiators etc. in order to conserve energy.

Post

Any post will be delivered directly to your accommodation.

Internet

The WI Fi within Cranagh Student Village and Knocklayde/Errigal is operated by Cablecom and if you encounter difficulties you should contact the Help Desk on 08717 000 082. Knocklayde/Errigal and Cranagh Student Village is cabled and has WiFi available.

Rubbish

Please make sure that all your kitchen rubbish is placed in black bin bags.

All rubbish should be removed by residents to the bin stores, which are clearly visible in the residential areas. Always place your rubbish in a bin - not on the ground

Additional charges will be applied if domestic rubbish is not removed by residents on a regular basis.

The blue bins are for recycling and you can put newspapers, cardboard, clean bottle & jars and clean tin cans in this bin

Cleaning

You are responsible for cleaning your bedroom and cleaning equipment is available for use within your unit, although you should purchase your own cleaning products, bin bags and toilet paper.

Communal areas are cleaned weekly, kitchens should be kept clean and tidy, as the cleaning staff cannot clean your kitchen if there are dirty dishes left in sinks and on worktops.

No cleaning is carried out in self-contained flats, but they are inspected regularly to ensure hygiene standards are maintained.

If additional cleaning is required due to inappropriate hygiene standards, then additional cleaning will be provided and charges made to those concerned.

If you are dissatisfied with the quality of cleaning provided, please contact the Residential Services.

Car Parking

Parking is provided on a first come first served basis, but all cars coming into campus will need to pay a parking charge, please see www.ulster.ac.uk/carparks for details.

Please do not park on pavements, grass verges or obstruct paths, as vehicles not parked in designated parking spaces will be clamped and there is a £50 fee for unclamping your vehicle.

The University accepts no responsibility for loss or damage to any vehicle left in the car parks.

Laundry

The laundry room is equipped with washing machines and tumble dryers and is open seven days a week from 8.00am to 11.00pm.

Laundry must not be dried within accommodation units, i.e hung over curtain rails or banisters etc.

Banking

Most UK banks and building societies are located in Coleraine town centre.

There is a cash machines on  the bridge in the Central Building.

The post office is also located on the bridge in the Central Building, it offers cash withdrawals for some banks and building societies.

Shopping

The local Tesco stores operate a bus service to and from campus three times per week – please check notice boards for information. There are also other supermarkets such as Asda, Sainsbury’s and Lidl close by.